What is your return policy?

Our return policy at Aspenlighting.com is designed to ensure customer satisfaction. We understand that sometimes products may not meet your expectations or may arrive damaged. To initiate a return, please contact our customer service within 14 days of receiving your order. We will provide you with a return authorization number and instructions on how to proceed. Please note that all returns must be in their original packaging and unused. Once we receive and inspect the returned item, we will issue a refund or offer an exchange, depending on your preference. Please allow 5-7 business days for the refund to be processed. For further details, including exclusions and exceptions, please refer to our detailed return policy on our website. At Aspenlighting.com, we strive to provide a hassle-free shopping experience and ensure your satisfaction with our products.