What is your return policy?

Our return policy at Americas-Pet-Store.com is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order for a full refund or exchange. To qualify for a return, items must be in their original packaging, unused, and in the same condition as when received. We do not accept returns on perishable or personalized items, such as engraved tags or custom-made products. To initiate the return process, please contact our customer service team with your order details. Please note that return shipping costs are the responsibility of the customer, except in cases where we have made an error or the product is defective. We strive to process returns promptly and aim to provide exceptional service throughout the process.