What is your return policy?

Our return policy at Altrec.com is designed to provide our customers with a hassle-free experience. If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to return any unused items for a full refund or exchange. To be eligible, products must be in their original condition with all tags and packaging intact. We accept returns on most items, including clothing, footwear, and outdoor gear, but some exclusions apply, such as clearance items or products marked as final sale. To initiate a return, simply contact our customer service team who will assist you with the process. Please note that return shipping costs may apply, except in cases of damaged or incorrect items. We strive to process returns promptly and reimburse customers within 7-10 business days.