What if I receive a damaged or defective item?

If you happen to receive a damaged or defective item from AllAboardToys.com, don't fret! We strive to ensure your complete satisfaction. In such cases, we kindly request you to reach out to our customer support team within 24 hours of receiving the product. Our dedicated team will assist you promptly and guide you through the return process to guarantee a hassle-free experience. We may require you to provide some information or photographs of the damaged item to better understand the issue. Once we have received all necessary details, we will initiate a refund or replacement, depending on your preference and item availability. We appreciate your cooperation and aim to resolve any issue swiftly, so you can enjoy your toys without any worries.