How do you handle backorders or unavailable items?

Albany Distributing has established procedures for managing backorders and unavailable items to ensure customer satisfaction. When an item is out of stock or backordered, they typically notify customers promptly. This communication includes details about the expected timeline for the item to become available again. Customers can usually view the status of their orders through their accounts on the Albany Distributing website. They often provide alternatives or suggestions for similar products if an item cannot be delivered within a reasonable timeframe. By doing this, Albany Distributing aims to minimize any inconvenience that a backorder may cause. In many cases, if an item is determined to be permanently unavailable, Albany Distributing usually removes it from their inventory and notifies customers who may have shown interest in the product. For customers who prefer immediate fulfillment, it might be helpful to check the current inventory listed on the Albany Distributing website, as they frequently update their stock levels to reflect availability. Overall, Albany Distributing strives to keep customers informed and satisfied even when faced with such challenges.