What is your policy on damaged or defective items?

Ahgoobaby.com has a customer-friendly policy regarding damaged or defective items. If a customer receives a product that is damaged or defective upon arrival, they have the opportunity to address the issue promptly. Typically, it is recommended that customers inspect their items as soon as they receive their order. If a defect or damage is discovered, customers are encouraged to take photos and document the condition of the item to help with the return process. Customers can usually initiate a return or exchange within a specific time frame from the date of delivery. This timeframe is generally outlined on the website. To start the process, customers may need to fill out a return form or follow specific instructions provided for returns. It is essential for customers to provide all necessary information to ensure a smooth and efficient resolution. Ahgoobaby.com often provides options for exchanges or refunds, depending on the situation. For an exchange, the item may need to be returned, and a replacement can be sent out once the original item is received by the company. Refunds are typically processed within a certain number of days after the return is acknowledged. For detailed information about their policy, customers are encouraged to refer to the specific section of the Ahgoobaby.com website that addresses returns and exchanges, as it includes all necessary guidelines and procedures. This way, customers can ensure they are following the correct steps to resolve any issues with damaged or defective items.