What should I do if an item is missing or damaged in my order?

If a customer finds that an item is missing or damaged in their order from Advantagehobby.com, the first step is to carefully review the order confirmation and packaging to confirm the situation. It is important to ensure that all items listed in the confirmation were included in the shipment and to check for any visible damage on the package itself. Once the issue has been verified, it is advisable to document the situation by taking photographs of the damaged items and the packaging, as this can be helpful for any resolution process. The next step would be to promptly look on the current Advantagehobby.com web page for policy information regarding missing or damaged items. Many online retailers have specific procedures in place for handling these types of situations, which may involve filling out a claim form, providing the documentation, and possibly sending the damaged items back. It is also beneficial to keep the original packaging until the issue is resolved, as this may be required for a return or exchange. By following these steps, customers can effectively address the situation and seek a satisfactory resolution.