What is your return policy?

Adagio Teas has a customer-friendly return policy designed to ensure satisfaction with their products. If a customer is not completely satisfied with their purchase, they have the option to return items within a specified timeframe, typically thirty days from the date of purchase. However, it is essential that the items are returned in their original condition and packaging. This applies to most products, including loose teas and tea accessories. There are specific considerations for different types of products. For example, while loose leaf teas can generally be returned if unopened, if a customer has opened a package of tea and found it unsatisfactory, they may still contact Adagio Teas about their concerns. Adagio values customer feedback and strives to ensure a positive experience with their products. Moreover, certain products may be exempt from returns, such as special sale items or personalized gifts. It is always a good idea for customers to review the specific return instructions listed on the Adagio website, as these will provide the most accurate and detailed information regarding returning items. Customers should also check for any updates to the policy that may occur from time to time. In the event of a return, customers will need to provide essential information such as the order number and details about the products they wish to return. By following the outlined steps on the Adagio website, customers can navigate the return process smoothly. If you have specific inquiries about your order or other related questions, it is advisable to visit the website for contact information.