What is the process for filing a claim for lost or damaged shipments with ARI Cargo?

Filing a claim for lost or damaged shipments with ARI Cargo typically involves several important steps to ensure that the process is handled efficiently and effectively. First, it is essential for the customer to gather all relevant documentation regarding the shipment in question. This includes the original shipping invoice, tracking information, and any correspondence related to the shipment. Once the necessary documents are prepared, the customer should inspect the damaged items, if applicable, and take clear photographs to visually document the extent of the damage. This can be particularly helpful in providing evidence for the claim. Next, ARI Cargo usually has a specific timeframe within which claims must be submitted after the realization of the loss or damage. Customers should refer to ARI Cargo's website for details on this timeline, as it can vary depending on the nature of the shipment and the service utilized. The claim is then submitted, typically through a designated claims form provided by ARI Cargo. This form may require the customer to provide details about the shipment, the nature of the loss or damage, and any supporting documentation that has been collected. After submission, ARI Cargo will review the claim, assess the evidence provided, and determine the outcome. Being proactive and ensuring that all information is accurate and complete can help expedite the process. Additionally, customers may find it beneficial to check the current web page for specific guidance on claims procedures and to access any necessary forms or further instructions.