What is your return policy?

Our return policy is designed to ensure customer satisfaction with their purchases from A1poolparts.com. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received. We do not accept returns on used items, special orders, or customized products unless they are faulty or damaged. To initiate a return, please contact our customer service team with your order details and reason for the return. They will provide you with a return authorization number and further instructions. Please note that return shipping costs are the responsibility of the customer unless the item is defective or the return is due to our error. For full details on our return policy, including restrictions and exceptions, please visit our Returns & Refunds page on our website.