What is your return policy?

Our return policy at 911healthshop.com is designed to ensure customer satisfaction. We offer a 30-day return window for most products, allowing customers to return items within 30 days of purchase if they are not completely satisfied. The merchandise must be unopened and in its original packaging to qualify for a full refund. Certain exclusions may apply to perishable items or products with specific usage restrictions due to health and safety reasons. If an item arrives damaged or defective, we will gladly provide a replacement or issue a refund. However, we do not accept returns for products that have been opened, used, or damaged by the customer. To initiate a return, customers can reach out to our customer support team, who will guide them through the process and provide any necessary assistance.