What should I do if I received a damaged or incorrect item?

If you have received a damaged or incorrect item from 365Hangers.com, the first step is to review their return policy, which can typically be found on their website. This policy will outline the necessary procedures for initiating a return or exchange. Generally, customers are advised to assess the item immediately upon receipt. If you find that the item is damaged or does not match what you ordered, it is usually important to take photographs to document the condition of the item. These images can be helpful when you report the issue. Next, you may need to gather your order information, such as the order number and details of the item in question. Once you have this information ready, you can proceed to reach out to the company's customer service. The contact information is often listed on the website, where you will find specific instructions on how to report the issue. Make sure to provide a clear explanation of what went wrong, along with any relevant photographs. This can help facilitate a smooth resolution, whether that involves receiving a replacement, a refund, or an exchange for the correct item.