What if my gift basket arrives damaged?

If a gift basket from 1800Baskets.com arrives damaged, it is important for the recipient or sender to carefully assess the situation and take appropriate steps to address the issue. The first course of action would typically be to document the damage. This can involve taking clear photographs of the damaged basket and its contents, as this evidence can be helpful for any follow-up actions. After documenting the damage, the next recommended step is to consult the policies and guidelines found on the 1800Baskets.com website, as these often provide specific instructions for handling such situations. Many companies have a customer satisfaction policy that allows for replacements or refunds when items arrive in unsatisfactory condition. It may also be necessary to check for any time-sensitive claims, as there might be a window within which one must report the damage to qualify for any resolutions. This information is often outlined in the terms and conditions section of the website. Finally, for direct assistance, the 1800Baskets.com website will typically have contact information to reach their customer service team. This can be a valuable resource for receiving support tailored to the specific circumstances of the order.