What is your return policy?

Our return policy at 125west.com is designed to ensure customer satisfaction. We offer a hassle-free 30-day return period from the date of purchase for most items. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange. To be eligible for a return, the item must be in its original condition and packaging. However, certain items such as personalized or custom-made products may not be eligible for return unless they are damaged or defective. Customers are responsible for return shipping costs, except in cases where the item is damaged or incorrect. For detailed information and assistance with returns, please refer to our Returns page or contact our customer service team.