D-Link Systems Customer Service

When I called this number, I was immediately greeted by a menu with options that would direct my call to the appropriate department. I was also given the option to enter the extension number of anyone at D-Link's headquarters that I wished to contact. There was no option given to leave a message if the wait time was too long, nor was there a way to schedule a callback. However, the call center is open around the clock, so it's possible to call whenever it's convenient for you. 

The menu seemed comprehensive and included many of the common reasons that someone would be trying to contact D-Link. These include getting information about a D-Link product, receiving technical support or solving a customer service issue, including checking on an order or resolving a billing issue. Representatives at this call center can also help you get authorization for a return. Plus, this number can give you information about the D-Link Corporation and provide a directory of names of people who work for the company. Finally, you can also call this line to learn more about freight carrier shipments.

While this line can sometimes help you troubleshoot connectivity issues, it cannot help you with hardware-based problems. It can, however, assist with an exchange if you have a defective product. 

After choosing the menu option for customer service, I waited for a little over 15 minutes to be connected with an agent. Of course, call time may vary depending on whether or not you're calling during peak hours; I called on a Friday afternoon. When I was connected, the representative seemed a little rushed. I asked several questions about D-Link's products and pricing. Next, I asked questions about product setup, which the agent was also able to answer. The answers I received seemed scripted, and it did appear that the agent was performing a search for answers instead of knowing them by heart. However, the representative found them quickly and although I had a lot of questions, they were all resolved within about 7 minutes. 

The call center could have been based overseas; the person I connected with was a little difficult to understand. When I asked them to elaborate about authorized vendors where I could purchase a product, they seemed slightly impatient and directed me toward D-Link's website. To get my questions answered, I had to be persistent and clear about the information I was seeking.