Favor Delivery Customer FAQ

Sure, to place an order, you'll need to open the Favor Delivery app, find the retailer or restaurant of your choice, and select the items you wish to purchase. During the checkout process, you can change your credit card information. Just look for the "Payment" section, there you should see the option to add a new credit card or select a different one if you've already added multiple cards to your account. Make sure to review all details carefully before confirming your order.

After you successfully place an order through Favor Delivery, you should receive an order confirmation via the mobile app or through an email. This will conatin order details, including the list of items you ordered and their prices. You can also check your order status within the app. If you didn't receive any confirmation or can't find your order within the app, there might be a chance your order didn't go through. Please ensure you completed all required steps to place your order.

Hmmm... we're not sure about that. The process for returning or exchanging an item greatly depends on the policies of the retailer where you purchased the product from. Favor Delivery does not handle return or exchange requests as it primarily focuses on food and grocery deliveries. We advise reaching out to the original seller or retailer for any return/exchange queries.

This message may occur due to server issues on our end or potential issues with your network connection. We'd first recommend checking your internet connection and then trying again. If still unsuccessful, try logging out, quitting the app, then logging back in. If the problem persists after these steps, it is possible there may be ongoing technical difficulties on our side. In such instances, we appreciate your patience while we promptly work on resolving this. Rest assured, we'd want you to have a smooth and comfortable experience with Favor Delivery.

I'm really sorry to hear about the delay with your delivery. Unfortunately, as an online platform, we don't have the capability to assign runners. When you place an order via Favor Delivery, the local independent runners in your area receive the request and then decide to accept. If you're experiencing a longer than usual wait time, it could be due to a high demand or shortage of available runners. Please accept our sincere apologies for the inconvenience.