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Blue Nile Customer FAQ

Top Answers & How-to Guides

What is Blue Nile's Phone Number?

The question we are asked most often is about how to talk to Blue Nile customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the Blue Nile Diamond Price Match Guarantee?

The Blue Nile Diamond Price Match Guarantee ensures that customers get the best value for their money. If a customer finds an identical...
Ask any question you have about Blue Nile customer service, get an answer now.
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Order Tracking

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the...
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Jewelry Care

How can I clean and care for my jewelry?

To clean and care for your jewelry, we recommend using a soft cloth to gently wipe away any dirt or residue. For deeper cleaning, you...
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Product Selection

What types of jewelry does Blue Nile sell?

Blue Nile is a renowned online jeweler selling a wide range of exquisite jewelry. Our collection includes engagement rings, wedding...
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Return Policy

What is the return policy for Blue Nile?

Blue Nile offers a straightforward return policy to ensure customer satisfaction. If you are not completely happy with your purchase,...
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Financing Options

Do you offer financing options?

Yes, Blue Nile offers financing options to help make purchasing jewelry more accessible. Customers can apply for financing through...
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Customization

Can I customize a piece of jewelry?

Yes, at Blue Nile, you can certainly customize your own piece of jewelry. We understand that everyone has unique preferences and desires...
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Engagement Ring Metals

What metals are available for engagement rings?

Blue Nile offers a wide range of metals for engagement rings. Our collection includes platinum, a popular choice known for its durability...
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Engraving Services

Do you offer engraving services?

Yes, Blue Nile offers engraving services for select jewelry items. Personalized engraving adds a unique touch to your purchase, creating...
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Diamond Upgrades

Can I upgrade my diamond purchased from Blue Nile?

Yes, you can upgrade your diamond purchased from Blue Nile. Blue Nile offers a Lifetime Diamond Upgrade Program, allowing you to trade...
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Metal Differences

What is the difference between white gold and platinum?

White gold and platinum are both popular choices for engagement rings and other jewelry, but they differ in various aspects. The primary...
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Price Match Guarantee

What is the Blue Nile Diamond Price Match Guarantee?

The Blue Nile Diamond Price Match Guarantee ensures that customers get the best value for their money. If a customer finds an identical...
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Help me with my Blue Nile customer service issue

Ask any question you have about Blue Nile customer service. We will do our best to get you answers right away.
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