netTALK Customer Service Issues

I am experiencing difficulties with my incoming calls on my phone number and reaching out to customer support for the second time. The problem is that while I can make outgoing calls from my number - [redacted], the caller ID shows my correct number. Incoming calls are being redirected to a local grocery store and pharmacy with the number [redacted]. On 10/29, Joanne from customer service mentioned escalating my issue, but I have not received any updates since then despite sending follow-up emails with no response. This situation is unacceptable. I made it clear to Joanne (even though she did not acknowledge it) that if the issue is not fixed, I will need to cancel my service and request a refund for this year. Thank you, -AJ

Hello, my name is Admir Cosic, and I am reaching out on behalf of my mother, Tanija Cosic, who is a user of your service. Her phone number is [redacted], and her service is currently set for automatic renewal. Unfortunately, my mother fell very ill in July and is now residing permanently in a nursing home due to her poor health at 81 years old. As we had to move from her previous address, her internet and other services were canceled, but I overlooked canceling her netTalk service, which renewed in October despite no usage since then. Could you please cancel her service? Whether a reimbursement is possible is at your discretion as she is on Public Aid. I've also been a satisfied customer of your service for years. Thank you for your assistance and understanding! Sincerely, a happy customer, Admir Cosic.

I've been experiencing intermittent service for weeks now. Despite paying online for renewals twice, I haven't received any confirmation of payment or service renewal. I'm considering switching away from Net Talk after facing these issues for years. I'm frustrated with the lack of proper explanation regarding the service disruptions. Even the online chat support has not been able to resolve these problems. I hope Net Talk isn't involved in any fraudulent activities. My current phone number is [redacted]. This ongoing situation has persisted for months, and as I rely on a home phone, I might have to switch providers if these issues are not addressed promptly. Many of us are tired of the unreliable service and the lack of communication while our payments are being processed. If this matter isn't resolved soon, I may have to discontinue my service with Net Talk. It's disappointing to encounter these issues now after years of trouble-free service.

My Net Talk Duo is not working; there are no lights on the unit. The power supply green light appears to be functioning. After reading the troubleshooting section, it seems the unit may be defective and in need of replacement. I've attempted to reach out through chat and email multiple times over the last few days with no success. My account is linked to [redacted], and the associated phone number is [redacted]-[redacted]. I signed up for the phone service a few days ago, and my contract still has 3 months and 26 days remaining. You can reach me at [redacted].

I am having issues with my VTech house phone not allowing me to make outgoing calls on my new number with Net Talk, which is [redacted]. Each time I call customer service at 1-[redacted], I am informed that the number has changed. I require assistance in obtaining the updated customer service number, determining the amount and due date of my bill, as well as potentially paying for a yearly subscription. This problem with outgoing calls has persisted for a week, and I am eager for a resolution as soon as possible.

I am uncertain of my tenure with Nettalk as I have not received renewal details, resulting in a service block. The fees this year closely match the annual charges. Despite intending to sign up for a 2-year plan, I noticed a $4.99 late fee on the bill. I initially benefited from a 2-year renewal, which seems absent now, replaced by a second-year late fee. Requesting a revised bill for the 2-year term and the removal of the current and upcoming late fees. I desire to speak with a customer service agent but am unable to locate the contact information. Reach me at [redacted] to provide the helpline number. - Shambhu K.

Hello. I've been using the Nettalk Duo device for over 10 years. Today, it suddenly stopped working. There are no lights, it won't power up, and neither resetting nor unplugging and re-plugging it have solved the issue. The little power cord light is blinking dimly. I am considering replacing the device with a new one. Could you please provide guidance on how to set up the new device? Moreover, I am worried about losing my phone number during this replacement process. Any advice would be appreciated. Thank you.

I've been using NetTalk with a GrandStream HT801 device which has been functioning correctly until today. I have been experiencing issues where I cannot complete calls, either making or receiving them. I attempted a full reset by powering down both the modem/router and the GrandStream HT801. After bringing everything back up, the GrandStream HT801 shows a solid yellow and blinking green light on the network cable, along with blue power and phone icons on the device itself. Upon checking the web UI, I noticed it's not registered. My phone number is [redacted], GrandStream IP Address is [redacted].[redacted].1.[redacted], and my cell number is [redacted]. I appreciate any assistance you can provide. Thank you, Jim M.

I am looking to renew my annual service with Nettalk, but their website is insisting I read their lengthy 34-page Terms before renewing. Each page takes around 3.5 minutes to comprehend, making the renewal process almost two hours long. This seems unreasonable. Despite reaching out to customer service via email after they contacted me about renewal, I received a response that didn't address my concern. It's frustrating that they seem indifferent to my issue. I am a current user of their service and simply want to make my payment to continue. Other companies don't require me to spend hours reading just to renew. I am hesitant to proceed with Nettalk under these circumstances.