Zurich Insurance Customer Service Issues

For the past six months, Zurich in Ecuador has been unable to repair my car following an accident. I have contacted Zurich Customer Service in Ecuador with no success. My car is missing the main fuse panel, and they claim they cannot locate one for my vehicle. They have suggested I purchase a used part instead of a new one. Every time I call, I encounter new excuses. I require assistance from someone at Zurich's home office to help their Ecuador branch resolve this issue. I have three vehicles covered by Zurich auto insurance and will seek a new provider if this level of service continues. Despite Valeria Ortega (Zurich Ecuador) assuring me the problem would be fixed in September, I recently received a call from the repair garage requesting me to buy a second-hand part for the repair. I urgently need help to resolve this matter and get my car back in working condition. The customer service here lacks the necessary skills to effectively handle your customers and uphold the company's reputation. Jessica Alexandra Caizaguano Guamani, Spanish speaker at [redacted]-98-[redacted], and Michael Campbell, English speaker, can be reached at [redacted]-97-[redacted]. Auto: Policy Number: [redacted][redacted] Client ID: [redacted] regarding claim 20-05-VH-[redacted], Jessica Alexandra Caizaguano Guamani License Plate: XBC1311 Country: Ecuador.

For the last six months, Zurich in Ecuador has been unable to repair my car following an accident. Despite contacting Zurich customer service in Ecuador, no progress has been made. The main fuse panel is missing from my car, and Zurich claims they cannot locate the part, suggesting I buy a used one instead of a new replacement. Each time I reach out, I am met with different excuses. I hope Zurich's headquarters can assist the Ecuador branch in resolving this matter promptly. With three vehicles covered by Zurich, I am considering switching insurance providers due to this poor service experience. Despite assurances from Valeria Ortega at Zurich Ecuador that the issue would be fixed by September, I recently received yet another request to purchase a second-hand part for the repair. Urgent help is needed to make my car drivable again, as the customer service in Ecuador is failing to meet Zurich's standards. Email me at [redacted] for any further correspondence. - Jessica Alexandra Caizaguano Guamani

I need assistance with a situation involving the return of a rental car at Larnaca Airport. The car was returned in good condition, as confirmed by the Sixt employee. However, the next day, I received a document listing damages that were not discussed during the inspection. The signature on the document is not mine, although I did sign a blank screen on the employee's phone as instructed. If my deposit is not refunded due to these false claims, I will have to rely on Full Protection Insurance to cover the deposit amount.