Zenith Insurance Company Customer Service Issues

As a prior loyal customer of Zenith, I had bought four of their digital TV tuner converter boxes to use with my Comcast cable service. Unfortunately, after deciding to cancel my cable subscription and use the converters, I encountered a major issue—they did not function at all. This has left me feeling extremely frustrated as I believed in Zenith's reputation for quality and reliability. Despite expecting an improved TV experience with the digital channels, the reality was disappointing as I am unable to receive any channels, analog or digital. As a result, I am forced to return to Comcast, facing additional fees for installation and equipment while having to opt for a higher-priced service plan that I could no longer renew. This experience has soured my opinion of Zenith products, and I regret ever purchasing these malfunctioning boxes.

I purchased motorbike insurance starting on 19/08/19 through Devitt, who acts as a broker for your company. Unfortunately, on Sunday, I realized the motorbike I intended to get was not suitable for me, so I contacted Devitt on 20/08/19 to explain the situation. They mentioned contacting you for a refund since I never used the bike. Today, when following up with Devitt, I was informed that you require proof of my bike purchase before issuing a refund. I'm unsure how to provide proof since I never received the bike. Do I need to provide a photo or a letter from the bike owner to show I didn't make the purchase? I'm feeling frustrated by the situation and believe I've been unfairly treated by both your company and Devitt.

I am having trouble logging into my car insurance policy as the website does not seem to recognize my credentials. The car associated with my policy is a black Nissan Micra with the registration number RJ09VDC. I made a payment of £[redacted].28 on January 29, [redacted]. My previous policy number was [redacted]66-01, which expired on January 28, [redacted]. I am uncertain if my policy number has remained the same or changed. Additionally, I am seeking advice on driving post an inguinal hernia repair surgery I underwent two days ago. I am also listed as a named driver on my wife's policy, under the name Judith C., for a Nissan Juke with the registration VK66XEY, which is also insured with your company. Thank you. Sincerely, Neil Conway

One of your insured drivers was in a car accident with my vehicle and admitted fault. I am not a customer of Zenith. The claim is in progress, and my car, a Hyundai Kona electric with registration number FX69XRU, requires repair due to the collision. However, a non-Hyundai repair shop was chosen, which will impact the car's warranty. As per the warranty requirements, it must be repaired by Hyundai. I have attempted to contact the repair shop via email, but they have not responded. I need guidance on how to proceed as maintaining the 5-year warranty on my £36,[redacted] car is essential. Any assistance you can provide would be greatly appreciated. Thank you for your help. Janet T.

On 04.02.[redacted], there was an accident involving Policy No. C10 63 [redacted] [redacted], Claim Ref RDTHH [redacted] 17 [redacted]. Recently, it was discovered that an insurance claim was made without prior notification. The accident occurred while the car was parked, and a Network Rail van backed into it, leaving a note. Despite being a no-fault claim, the insurance company penalized the policyholder. They are now seeking assistance in proving their innocence to rectify the situation. Thank you for your prompt attention to this matter.

I have been trying to get in touch with Co-op car insurance numerous times using the phone number [redacted] 46 46 46 but have been struggling to reach an agent. After taking out policy number M[redacted]6 in January, I was asked for proof of NCD, which I sent to the provided email address nine times, only to have the emails bounce back. Despite speaking to an agent last Saturday who provided a new email address for me to send the proof to, the situation remains unresolved. The agent reassured me it would be sorted out when staff returned to work on Monday, but I have since received a letter threatening to cancel my policy by 28th February due to lack of NCD proof.

I recently received an email from my current insurance providers informing me of a claim filed against me almost five years ago, which was settled by Zenith. The claim pertained to my Skoda with the registration number RA04 JWP, and was a third-party claim made by Allianz with the reference BL/1/VX/[redacted] on 26/10/[redacted]. I was unaware of this incident as I recall only minor contact with another vehicle while parked, with no visible damage and the other driver later confirming no issues after checking with a garage. It appears the other driver had prior damage, prompting the check. I am disappointed as I was not notified by Zenith about this claim and would like details about the claimed damage and the reason for not informing me promptly. I am seeking clarification and could you please provide any photos of the alleged damage associated with this claim. This lack of communication has left me dissatisfied, and I intend to escalate this matter further. Kindly provide a detailed explanation. - L A Hopwood (Mrs)

Hello, I am writing to address an issue I encountered while attempting to obtain a new insurance policy for my car with Diamond Insurance under Admiral. They have informed me of an additional £86 charge due to an 'undisclosed incident' linked to Zenith involving a Suzuki Swift. I must clarify that I have never personally filed an insurance claim throughout my years of driving. While my daughter owns a Suzuki Swift, I do not operate that vehicle. Despite this, Admiral claims I am associated with an incident resulting in the extra charge. Furthermore, they intend to impose a £55 cancellation fee, alleging a breach of contract. I am eager to receive clarification on this matter promptly. Sincerely, Rev Ronald McCracken MBE.

On the 3rd of May, I sold my vehicle, and on the same day, I was unexpectedly taken to the hospital. After being discharged, I found out that my policy had been renewed during that time. Due to my hospitalization, I had no means of contacting you as I was without internet access. I was unaware of the renewal as I was unwell and didn't realize my car insurance was due for renewal. I no longer own the vehicle with registration number MEZ [redacted]. I have not purchased a new vehicle yet as I have just been released from the hospital. My policy number is [redacted]03/02, and my name is Mrs. K McShane. Phone number: [redacted]1.

My policy was set to renew around October 9th. Upon receiving my renewal notice, I contacted you to inform you that I would not be renewing due to the high cost. I was informed that the policy had been paid in full and I could cancel my direct debit. Just today, I received a letter stating immediate action was required and asking me to set up a direct debit for my next policy. This has caused me stress as I've already obtained another insurance policy. I have never encountered this issue before and would appreciate it if you could investigate and escalate this matter to a manager promptly. I kindly request that you confirm the cancellation of my policy if it hasn't already been processed. Thank you for addressing this promptly.