YvesRocherUSA.com Customer Service Issues

Dear Customer Service, My name is Fannie B. and I am a loyal customer of yours for over 25 years. I recently placed an order from your catalog for the "Hamamelis Roll-on Deodorant" (Invoice Number - [redacted]41) on June 2. However, upon receiving the package yesterday, I discovered that the product has been discontinued and only a gift was included. While I appreciate the gesture of the gift, I believe it should not have been sent without the product I ordered. I am willing to return the gift but do not want to incur return costs. It would have been more helpful if I was informed of the product discontinuation before the package was sent. Your service has always been reliable, and I hope this matter can be resolved promptly. Please provide a return label for the gift. Sincerely, Fannie

Dear Sir or Madam, I recently received yet another collection notice from Yves Rocher regarding two orders placed on 01/24/[redacted]. Despite our attempts, we have not received any information about these orders or what they contain. I have been in contact with their customer service to request copies of the order and shipping details, however, I have only received invoices so far. We are looking for proof of the orders placed, items ordered, shipping method, and tracking numbers. Despite our efforts through phone calls, letters, and emails, we have not made any progress with their customer service department. The provided invoice information does not match what we are requesting, as we have no memory or record of placing these orders. All previous orders were paid for upfront with a credit card or check, and we have not deviated from this process. Thus, we require concrete evidence from Yves Rocher to confirm the orders and shipment details before we can consider paying the invoices. Thank you, V.G. Customer Number: [redacted]

Customer No.. [redacted]44: I made two phone orders on February 6th and paid with my credit card as usual. I received the first order but not the second. I was informed there was an issue with my credit card, which is the same one I always use. I sent a check to the credit department as instructed but have not received the order ($47, Key code [redacted]) or any response. I request the order to be shipped and the check to be processed. I also need a return label for the eyeliner that came with the first order as it is not working. Please contact me via email as calling has long wait times. Thank you, Liselotte Millauer.

Hello, I'm Eliza Usmanova. I am experiencing an issue with my refund process. I received a $37 refund check regarding a product that didn't work for me. Unfortunately, the check was returned due to a stop payment, and my bank charged me $20 for this. I was informed that a new check was sent on December 7, [redacted]. I am wondering who will cover the $20 fee, and what will happen if the second check is also returned. I have been a loyal customer since [redacted] and have used your products in both the USA and Russia. This is the first time I have had a skin reaction to your product. I hope there can be fair compensation for all the inconvenience I have faced. Thank you.