Yuneec International Customer Service Issues

As a seasoned pilot who owns the Typhoon H drone, I recently purchased the Mantis Q at an attractive price. I encountered issues with the compass calibration and the "Watch Me" mode not functioning correctly when I attempted to film over a lake. Unfortunately, during a flight above the lake, the drone lost connection, causing it to drop into the water despite being only 150ft away from me. The battery was at 60-70% at the time. I reached out to Yuneec to report the malfunction and request a replacement, as the incident occurred just three days after receiving the drone. Yuneec is currently investigating by reviewing the flight logs to determine the cause of the malfunction. I eagerly await their response. Thank you, Markus Rupp

I am growing impatient with my two Typhoon H Pro drones, referred to as yu[redacted]6B08A01 and yu[redacted]8A01. The first one, yu[redacted]6B08A01, has already crashed once and was repaired under warranty. However, it still keeps losing GPS signal and Intel Real Sense capabilities. I have not flown it since it was repaired due to fear of another crash. I have been testing it indoors by turning on the ST-16, then the drone, only to see it consistently lose GPS signal, Intel Real Sense functionality, and have the camera gimbal drift around. Despite owning two drones, two controllers, and nine batteries totaling almost $3,[redacted], I have flown them for less than three hours. I am frustrated and concerned about the reliability of these drones, especially as I want to use them for my business after getting my Part [redacted] certification. I urgently need assistance, as my confidence in your product is waning. I cannot afford the Crash Forgiveness Policy and am worried about potential liability in case of a crash due to loss of GPS signal. It has been a year since my purchase, and I have hardly been able to use the drones. I need Yuneec to address these issues promptly and effectively.

While flying my drone from home, I experienced a loss of connection and the drone did not return as it usually does. Despite efforts to locate it in a [redacted]-acre cow pasture for three hours, we were unable to find it. Upon reviewing the video footage, I noticed the drone was ascending as if to return home, but the home location showed as off the west coast of Africa. The drone's battery was at 92% and it was at [redacted] ft. high, with no tall structures nearby for miles. I am disappointed as I loved this model and had even purchased a second one. This incident appears to be linked to an app malfunction. I am about to obtain my [redacted] license from the FAA.

I own two Yuneec G [redacted] 4K drones and I am currently experiencing issues with flying them. When turned on, one drone displays three rapid red light blinks indicating initiation failure, while the other blinks rapidly, signifying the aircraft is not linked to the transmitter. I am seeking guidance on how to connect them properly to resume flying. I am looking for assistance or resources to troubleshoot these connectivity issues.

I have a simple problem. I am an American citizen in Germany with a new Typhoon H3 drone. Initially, the Leica camera was faulty, and after communication with Yuneec, they fixed it with an update. However, upon return, the SSD 32GB card was missing from the camera safety clamp. Despite multiple emails and calls, there was no response, but eventually, a new safety clamp was provided. We contacted Yuneec on April 21st and 22nd, and they promised to send the missing SSD card and update information, which was helpful. Now, we are not receiving any response. We are hoping for assistance regarding the latest company update details. We pray for a response. Thank you. Dipl. Ing. Wolfgang Wichmann, Am Mühlenberg 6, [redacted] Schwabstedt, Germany, Phone: [redacted].