Yesstyle.com Customer Service Issues

Hello, I've noticed that the items in my shopping cart have varying shipping times. Some items ship in 24 hours, while others take 1-2 days or more. Will these items arrive in separate packages on different days, or will they all come together in one package on the same day? I'm concerned about handling fees at my location, so I'd like to clarify if I'll be charged multiple handling fees for the different shipments of the same order.

I am contacting you to request the cancellation of my most recent order. The problem arose when I tried to apply discount codes during the checkout process on your website. Despite following the steps correctly and adding the codes, they were not reflected in the final total of the order due to a technical issue. As a result, the order was processed without the discounts I intended to receive, leading to a higher total amount than anticipated.

I recently purchased trousers from YESSTYLE, but they don't fit. I need to return them, and I printed the return code. However, DHL and Hermes couldn't scan the code. I contacted YESSTYLE via email but received an unhelpful response. I eventually had to manually write the address on the parcel and give it to Hermes. Today, the package was returned with a note saying it couldn't be delivered to the address. I'm frustrated and running out of time dealing with this issue. How can I successfully return the packet to YESSTYLE?

Hello, I made a purchase from YESSTYLE two months ago and initially everything was going smoothly. To ensure the package was sent to a different address, I updated the delivery information to my friend's house for personal reasons. Unfortunately, I recently received an email stating that my order was returned to the sender. The email did not provide any reasons for the return or instructions on how to arrange redelivery. I was informed that if I didn't resolve the issue with the carrier (aus post) myself, YESSTYLE would not be responsible for issuing a refund or organizing a redelivery. I am feeling quite lost at the moment as I am unsure of the next steps to take and whom to reach out to for assistance.

Hello Yesstyle, I wanted to address an issue regarding my order, which has been delayed by 3 days due to an error in my address. I have already contacted the customer service representative who reached out to me twice with the correct address. As of now, I have not received any updates or tracking information for my order. I would appreciate it if you could expedite the shipping process so I can receive my order promptly. Thank you for your assistance. Order Number: [redacted]5 Shipping Address: 6-17-4 Hinode, Urayasu, Chiba [redacted], Japan

I recently received a package that is incorrect. My order number is [redacted]6. After waiting nearly a month, the package I got does not match my order. The box has my details, but the receipt inside belongs to someone else with a different order number. I would appreciate it if this could be promptly corrected, as I have already been patient during the long wait. I am willing to provide photo evidence if needed. I just hope to receive the correct package soon.

Hello, I placed an order from the UK on May 18, [redacted]. It was supposed to be express delivery, but I haven't received any updates yet. My order number is [redacted]3. I kindly request your assistance in addressing this issue. Could you please explain the reason for the delay in delivery? I sincerely hope you will handle this matter promptly. Unfortunately, this is not the first time I have encountered delayed deliveries. While I understand international shipping may take time, I hope you can resolve this matter efficiently as I am a loyal customer of yesstyle.

Hello, I recently placed order number [redacted]6 on your app. I noticed that the m:prem daily sun fluid 150mm is now available at a significantly discounted price, almost half off. My order has not been shipped yet. I would like to request either a price adjustment for that product or the cancellation of my order so I can reorder it at the discounted price. Thank you for your assistance in advance. I look forward to your positive response. Regards.

Hello, I made a purchase from your company approximately a week ago. I have been monitoring the shipping updates, which were progressing smoothly until this morning. I checked the package tracking, and it now displays ‘your delivery status is not available,’ instructing me to reach out to you. Additionally, I received an email prompting me to review YesStyle, implying that my order may have already been delivered. My order number is [redacted]1, and my postcode is HG2 0PS. I kindly request an update on the status of my order. Thank you.

Hello, I've been attempting to reach YesStyle customer service for the past three days, but have only received an automated response with a brief "we'll look into it." Prior to that, I tried reaching out to the shipment company, but unfortunately, I did not receive any response. It appears that my package was delivered to the wrong address, and despite my efforts, nobody seems to be taking action. Given that it has been a week since the delivery mishap, I fear the package may have been stolen by now, especially since I have not received any communication regarding my concern. I kindly request assistance in locating the package and delivering it to the correct address, resending the package, or providing a refund. I acknowledge that YesStyle serves many customers, but it has already been a month since I placed the order, and my previous order arrived without any issues.

Hello, I am reaching out about my recent order placed on your website with the reference number [redacted]7. I observed that my credit card was charged during the order placement, and later noticed an additional charge on my bank account today, causing concern. I would appreciate clarification on the reason for the second charge and its connection to my order. Additionally, I kindly request a refund for the amount withdrawn from my account today. I await your prompt response. Best regards, Barry Zeinab.

Hello, I am writing to address my recent order on your website: [redacted]7. I noticed that you charged my credit card at the time of the order, but I also saw another charge on my bank account today, which concerns me greatly. I kindly request an explanation for the second charge and if it is related to my order. I also ask for a refund of the amount taken from my account today. Looking forward to a prompt response from you, Best regards, Barry Z.

Hello, I received my order number [redacted]4, and unfortunately, there was an error. I ordered two nail polishes from Canmake, specifically in the colors N29 "Milk syrup" and N70 "Rose milk tea." I received the first one as expected, but the second polish was incorrect. Instead of the Canmake polish, I received a bottle from a different brand called "Ducato" in a shade similar to the first one I received. I placed this order a month ago and would appreciate it if you could send me the correct Canmake polish I ordered or provide a refund. Thank you for your assistance.

Hello, I encountered an issue with an order I placed on 07/17. Despite making a payment immediately, I did not receive an order confirmation via email and did not see any record of the order on your website; it appeared I was still in the shopping cart area. Upon checking my online banking, I noticed that the payment had not been deducted, which is unusual for immediate payments. I attempted to re-order, but encountered the same problem, so I abandoned the purchase. Subsequently, a friend placed the order for me successfully. Upon reviewing my online banking today, I noticed two charges from your company, as shown in the attachment. I am requesting a refund. Thank you in advance. Best regards, Adama Bawa.

I recently received a package that had my details on it, but the contents were meant for someone else. Similarly, the person who received my package had her details labeled on it, but the contents were not hers. Our orders got mixed up somehow. I kindly request a new correct order to be sent out with the order number: [redacted]1. I expect to receive this replacement free of charge, including shipping and any other fees. The other individual involved should also be entitled to the same resolution. I'm frustrated by this mix-up, especially since I'm heading out on vacation soon and needed those products. It takes nearly a month for orders to arrive, so this mistake is terribly inconvenient.

Hello, I've been considering purchasing from your website for a while now, but I've come across several complaints regarding your shipping times. Some customers have mentioned that it takes over a month for them to receive their orders, even though you advertise a 15-20 day delivery period. I just want to confirm that if I place an order, it will indeed arrive within the specified timeframe. Additionally, I'm curious to know if you offer home delivery or if there is an option for me to pick up my order from a designated location. Thank you.

I recently placed my second order on YesStyle, but unfortunately, after making the payment, the order did not process like the first time. I did not receive an order number or any email confirmation regarding my purchase. This lack of information is concerning as I spent close to €[redacted], and I fear losing that money. To add to that, I am receiving emails prompting me to buy items in my wishlist even though I have already paid for them. I kindly request assistance in clarifying the status of my order and seeking a refund if it did not go through. Thank you.

Hello, I placed two orders recently. One was placed on 15/08 under order number [redacted]2 for Nicole Nicolaou. It was supposed to be shipped by 5th of September but has been stuck in the ready-to-ship status for about a week now. The other order was placed on 01/09 under order number [redacted]2, also for Nicole Nicolaou, expected to be shipped by 3rd of September, but it's also been stuck in the ready-to-ship status for a week. I am leaving to study in a different country in a week and I need these items before I go. Please check why they haven't shipped yet and expedite the shipping so I can receive them by this coming Friday at the latest. Thank you, Nicole

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Hello YesStyle, I am contacting you regarding information about your [redacted] advent calendars. I have been attempting to purchase your Advent calendar for the past two years. At 4 a.m. today, I tried again without success, receiving a message stating, "the allocated Advent calendar is unavailable in your region." I am currently residing in Dijon, France. I am wondering if I will be able to purchase it during the next release of the calendar and if it will be available in my area. Thank you for your consideration. Have a great day. Cayron Angèline