Xero Customer Service Issues

I am looking for clarification regarding the Xero app partner program and marketplace. I am trying to understand the requirements for listing my app on your marketplace. The certification process suggests I only need approval to list it. However, the app partner program indicates that certification and a minimum of five regular users are needed to join the program and list on the marketplace. Could you please confirm if I only need certification to list on the marketplace or if minimum user numbers are required for listing? Thank you.

I need urgent technical support assistance with my Xero accounting account. Despite having $30 million in the account, I am experiencing issues with processing transactions like payments and invoices. I request your tech support team to help resolve this promptly to avoid legal action. Please contact me at [redacted]. Thank you. Xavier E. Warren, U.S.

I have updated XeroAPI to Xero.API, and when trying to connect my application to Xero, I am encountering an error: oauth_problem=permission_denied&oauth_problem_advice= The consumer was denied access to this resource. I have extensively searched the internet for a solution to this problem. Below is the code snippet I am using for the connection: [Code snippet] If more details are required, please feel free to ask. Thank you.

Hello, I decided to join Xero in February [redacted], and a bookkeeper assisted me in setting up the Xero package. I was supposed to receive a one-month free trial, but I was charged from day one. I never used the package since joining, and I lost contact with Xero as none of the phone numbers were available. I can't locate the bookkeeper who initially set up the package, so I'm unsure about what went wrong with the setup. Overall, I am very disappointed with my decision to start using the Xero package. I would like to speak with someone to explain my situation and hopefully resolve it. Currently, I have been paying $75.00 per month to Xero for the past 15 months without being connected or able to use the package. I haven't been able to address this earlier, but I need to resolve this as soon as possible. I have a few questions: 1. Why did I not receive the one month free trial? 2. Is there any possibility of a refund or credit for the last 15 months where I have paid without using the package? 3. Can I cancel my membership? 4. Would it be possible for the support team to give me a call? Thank you. G.S.

Hello, I am encountering an issue with my two-step verification app on my phone. After resetting my phone, I had to reinstall the Google Authenticator app. However, I am having trouble accessing my account even after attempting to answer my security questions. This pertains to my work account with MNP, and I urgently need to update my courses. Can anyone assist me with this matter? Email: [redacted] One of my security question answers is "Doctor," in case it is needed. To reactivate my Google Authenticator app, I require my key, the ability to scan the image, or locate the backup codes provided initially. Could someone guide me on how to find them and advise on who the email containing this information might be from so that I can search for it?

I need to cancel my subscription as I haven't even logged into the program yet. I am the treasurer for the P&C Crescent Lagoon. I was waiting for the board to approve it and to work with an accountant using the program, aiming to benefit from the four free months. However, faced with opposition, I must cancel the subscription as I haven't even created a login. Kindly refund any charges and proceed with the cancellation. Thank you, K. Mattinson.

As the finance manager of "Tomato Jo's in Nigeria," I am looking to optimize the use of Xero for our business operations. We currently utilize Xero for banking and cash transactions but do not manage inventory. With various departments such as farming and upcoming product sales from harvest, I am seeking guidance on incorporating stock reporting for sales, valuation, purchases, and stock position within Xero. Additionally, I aim to establish control measures and authorization settings within the Xero platform. Lastly, I am curious about Xero's capabilities in handling production planning.

I am attempting to reach out to Xero regarding a MacBook Pro I acquired from a staff member named Todd from Xero. I bought the laptop on GP forums, and Todd mentioned it was a former Xero laptop. The issue is that I am unable to use the laptop because an application called OKTA is asking for a login and password due to the DEP enrollment. I kindly request Xero's assistance in removing the DEP enrollment, allowing me to use the laptop smoothly. Thank you. - Elizabeth R.

I am seeking assistance to access the records of a deceased subscriber, Stephen Philipp Redgwell, who passed away on July 29, [redacted]. His bookkeeper, Kathy Hill, is unable to access the records due to the account being frozen. As the Administrator of his Estate, I am looking to pay any outstanding fees and provide necessary identification to access the business records. Please reach out to me at [redacted] [redacted] [redacted] for further assistance. Thank you. Janelle Redgwell

Subject: Assistance Needed with Starter Xero Plan for Rideshare Business Dear Sir/Madam, I am reaching out as a rideshare driver using the Starter Xero Plan and seeking guidance on managing my profit and loss records effectively. I currently oversee all subscriptions and handle tasks that should have been completed by my accountant, who still retains access. There are several unrecorded bank transactions that need to be reconciled, causing an overload of entries in Xero. I am limited to reconciling 20 entries per month. Additionally, I am interested in generating weekly, monthly, and yearly profit and loss statements through the platform. I have encountered challenges rectifying misallocated entries in the profit and loss categories multiple times. As a small business on the Starter Plan, I am seeking advice on streamlining these processes. I await your response on how to address these matters promptly. Thank you, Michael

Hello, I need assistance on how to generate a report with specific details. I require reports for: - Trial balances (cash and accrual, in both PDF and Excel formats) - Income statements (include previous years, both cash and accrual, in PDF and Excel) - Balance sheet (same as income statement) - Account transactions (ensure they are not grouped, with all available columns included) - Depreciation schedule (only in accrual, all available columns selected) Thank you for your help.

We currently use Xero, which has been provided by a local firm. They are discontinuing services to non-clients. We want to keep using the basic Xero cashbook product. Online it seems this version is limited to 20 invoices and 5 bills - does this apply to Debtor/Creditor transactions and not bank transactions? Your website mentions that all pricing plans include basic features. We utilize the cashbook for entering costs and income via bank reconciliation, manage transactions lists, and run a few reports. We also use the fixed asset module to track assets and depreciation. Will we still have access to these features at the advertised rate of $27.50? Are there limitations on editing reports? Can only one user access the account, or can we grant read-only access to one or two other users? We are a small club and want to ensure our reporting continues smoothly without any unexpected costs.

Hello, I've been enlisted to look into a company due to concerns about financial discrepancies involving the accountant. I've advised the owner to have their own login as an administrator on Xero. However, the owner lacks computer skills and requires assistance, making the situation precarious. Urgent action is needed. Can the business owner contact you directly to grant me permission to create a new user account without notifying the accountant? Thank you for your assistance. Best regards, J. A.

Issue: Hello, I'm facing an issue. I attempted to add HubSpot as an add-on. We followed the steps through HubSpot, made a payment of $11.50 as confirmed by the receipt I received via email. However, the add-on is not reflecting in my subscription. Also, once this is resolved, do we still need to add a new customer through the Xero platform or can it be done directly from HubSpot to Xero? Thank you. Response from Xero: Hello Peter, thank you for reaching out. Can you confirm if you are talking about the WorkflowMax HubSpot integration? If so, please direct your queries to the team responsible for developing the integration. They will be able to assist you best with any questions about the setup. If your issue persists, feel free to contact us again. Here is the link to the WorkflowMax HubSpot Integration Support website. Kind regards, Anjusha. My follow-up: No, I am referring to HubSpot CRM, not WorkflowMax. Is there a New Zealand number I can call for assistance?

I am experiencing issues logging into my Xero account on my laptop. When I try to log in, I receive a message saying "there is something different about your account" and to click on a link to verify it. However, after clicking on the link, it says an email has been sent to my email address on file, [redacted], yet I never received the email. I've added [redacted] as a trusted email and checked my spam folder, but still no luck. As a result, I am currently locked out of accessing my contacts and invoices for The Calgary Pro Painters. It insists I verify my account to view contacts, but I am not receiving any email with the link. Could you please provide instructions on how to resolve the issue with the email verification link in Xero?

Hello, I recently started working at a new company and was instructed to use the Xero account of the previous employee until my own account is set up. When I tried to log in today, it requested an authentication code. Unfortunately, I am unable to access these codes as they are linked to the previous employee's personal email and phone number. Is it possible to update the contact information to reflect my own email and phone number?

Hello! I'm Oleksandr from the FINT8 team. We are financial consultants specializing in diagnosing financial systems, company budgeting, and more. We're considering recommending Xero to some of our clients and would like more information. Could you provide details on the cost per user monthly and yearly, how the ledger works, target users, project accounting, financial forms, availability of free instructions (text and video), system improvements, Power BI integration, and any additional features that enhance customer experience? Your responses would be greatly appreciated. Thank you!