Wyndham Worldwide Resorts Customer Service Issues

Hello, I am staying at the Travelodge in Hemet, California. I have an emergency award letter due to being a victim of domestic violence and sexual assault, and the California Victims Compensation Program covers my motel stays. I'm having financial difficulties as they reimburse me after payment and I may run out of funds. Could someone assist me in communicating with the management? I've had an issue with a neighboring guest that led to misunderstandings. The management wrongly claimed they warned us multiple times. I possess all necessary documents and the program offered to talk to them directly. However, I am concerned as the reimbursement won't be immediate. I would appreciate any guidance on dealing with this. I have faced uncomfortable situations from other guests and am currently feeling isolated. Any help or advice would be greatly appreciated. Thank you.

During our recent stay at the Miami Airport North Days Inn from 3/10/[redacted] to 3/11/[redacted] under the name Koren Holley, my family found the room to be extremely dirty and unsanitary. Within just half an hour, my 5-year-old son's feet turned black from the unclean floors. The bedding felt slimy, the bathroom had a mildew odor, and there were noticeable stains on the sheets. To make matters worse, there was even a soiled washcloth left on the sink. When we raised our concerns with the front desk and showed them pictures of the condition, all they did was have someone quickly vacuum the rug. This surface-level cleaning did not address the deeper cleanliness issues. Although a partial refund was provided upon checkout, we are now seeking a complete refund or a complimentary night at another Wyndham Days Inn location. It's important to note that our previous stay at the same hotel from 3/2/[redacted] to 3/3/[redacted] was only marginally better in terms of cleanliness. Thank you, Dan and April Nobles.

I am extremely disappointed with the treatment I received from this establishment. As a loyal customer of La Quinta for a long time, I made a reservation through Expedia for a king suite at the Davenport, IA location on April 30th. Due to unforeseen circumstances caused by Mother Nature, particularly the flood in Davenport that affected my mother's residence, I was unable to check in at the hotel. Even though I tried to explain the situation and requested to switch the reservation to May 1st, the branch manager was uncompassionate and denied my request, displaying no empathy or understanding. After contacting Expedia, the customer service representative encountered the same issue. Now, I am left with no place for my mother and me to stay as I will not receive my payment until tomorrow, and I am out of $[redacted]. This experience has left me feeling disrespected and degraded, especially considering I usually only choose La Quinta for my stays. If this is the level of customer service provided by the Wyndham Family, then I am truly sorry. I hope for some understanding and compassion from the company in recognizing the circumstances. Sincerely, V.L. Hardin

The hotel owner, who I think is the lady in charge, was extremely rude. Instead of charging the agreed-upon $15 to my card, she processed three separate transactions of $40 each, followed by two more charges of $45.14. Furthermore, I was unfairly made to pay for a broken mirror in the room. Her behavior towards me and other guests was unprofessional; she even resorted to name-calling and trying to humiliate me in front of others. I am shocked by her treatment of customers and believe she should not be allowed to interact with guests. I feel this establishment should be closed down due to her actions.

My fiancé and I reserved a room at Baymont in Modesto/Salida, CA for tonight. Before booking, we called to ask about the deposit policy. The woman on the phone mentioned a $25 charge to any Visa card, leading us to believe any Visa card like Varo, Netspend, or Green Dot would suffice. After securing the booking, we struggled for hours to find transportation, finally making it to the hotel. To our dismay, we were informed that only major bank credit or debit cards were accepted, not our Visa card. Now we are stranded outside the hotel late at night, facing slim chances of finding another room. Despite confirming the Visa card acceptance over the phone, we are unable to check-in due to miscommunication with the hotel staff. This situation is a significant inconvenience for us, especially since my fiancé is a loyal Wyndham Platinum member, and the stay was reserved for five days. We seek assistance to resolve this issue promptly. Please reach out to us at your earliest convenience to help us in this unfortunate and chilly predicament.

I've always had a pleasant stay at Days Inn in Seneca, SC. However, recently, there seems to be an issue with a new maid working there. I suspect that the maid and the front desk staff might be mishandling deposits. I was informed my deposit was refunded to my card, but I actually paid in cash. Typically, they check for stolen items, but this time it felt like they were finding ways to withhold the deposit. I didn't get my deposit back because they claimed they had to wash the linens regardless, which is standard policy. The maid appears lazy, and a disagreement between her and another staff member was loud enough for me to overhear.

As a guest at the Days Inn on Roper Mountain Rd. in Greenville, SC, my name is Leah Grayson. Last night, upon returning to the hotel, I decided to take a bath in the room. This was the first bath I had taken during our stay since November 28th; previously, I had only taken showers. After finishing my bath and rinsing my hair, I felt a sharp tear on my thigh as I moved in the tub. Initially, I thought it might be from a plastic cap of the shampoo. However, upon further inspection, I discovered a serious defect in the porcelain of the tub, which caused a deep cut on my leg, resulting in significant bleeding.

Subject: Request for RCI Temporary Membership Confirmation Dear Customer Services, I am inquiring about our temporary membership with RCI. I would greatly appreciate it if you could provide me with an update on the status of our membership. Looking forward to hearing from you soon. Best regards, Richard H. 14 Hussey Rd Harewood Christchurch New Zealand - [redacted] Mobile: [redacted] [redacted]-[redacted] Email: [redacted] Membership No. [redacted]

I am disappointed with the experience at the Wyndham on Fort Walton Beach. We were charged a $[redacted] deposit without prior notice, which was our little spending money for my husband's birthday tomorrow. Despite booking the room months in advance, we were given the wrong room upon arrival. This unexpected charge and mix-up have left us feeling blindsided and upset. I am now faced with the difficult task of telling my husband that his birthday celebration may not go as planned.

Subject: Disappointing Experience at Travelodge by Wyndham Miami Biscayne Bay I would like to share my recent stay experience at Travelodge by Wyndham Miami Biscayne Bay with Confirmation Number: 89593ED041988. Unfortunately, my family encountered a significant issue during our stay. The hotel appeared older than depicted in the website photos. Despite the dated facilities, the staff was friendly. However, after spending a night, my husband and daughters all experienced bites. Initially, we dismissed them as mosquito or spider bites. It was only after multiple bites appeared on my daughters that we realized we were dealing with bedbugs in room 21. Following this disturbing discovery, our visit to Orlando at the Wyndham International (Reservation Number: RCO[redacted]BR) was overshadowed by the need to meticulously handle our luggage and clothing to prevent any potential bedbug transfer. This process proved to be time-consuming and challenging, impacting our vacation experience significantly. As a result, we are now extra cautious upon returning home, taking various measures to prevent any bedbug infestation. This unforeseen ordeal has been distressing for our family, tarnishing what was supposed to be an enjoyable trip. Sincerely, C. Huffman

I inadvertently transferred my Wyndham timeshare points to the Wyndham hotels section without realizing it. Today, during a conversation with customer service, I was informed that I won't have any points available until October, which surprised me as a silver member of Wyndham Timeshares. My recent hotel experiences have been disappointing, not meeting the quality standards I expect from Wyndham resorts. I recently stayed at an Ocean Shores, Washington hotel and found it to be minimally equipped with little to offer. I have already reported this experience to the Wyndham C.E.O. I would like my points to be returned to my timeshare account as soon as possible. I am diligent about paying my maintenance fees and strongly prefer not to have my points tied up in the hotel system.

During my recent trip to various states in the USA, I stayed at Wyndham Hotels. I contacted customer service regarding not receiving reward points for my stay because I booked through a third-party website. It seems unfair that this policy was not clearly communicated to reward members when we signed up. Regardless of booking method, all stays are within the Wyndham group of hotels. I feel disappointed and frustrated by this revelation after already staying at your hotels. I hope this issue can be resolved promptly to ensure customer satisfaction. I am Natividad D., a Gold member who could have been upgraded to Platinum if my stays were credited correctly.

My wife and I are proud parents of our son, Jeremy Ruddock. We reside in the U.S. After a difficult decision, we allowed him to travel to London as a reward for his outstanding behavior. He was supposed to stay at the Birmingham Airport Travel Lodge starting last Wednesday, the 25th. Jeremy called us upon his arrival to let us know he was safe, but we have not heard from him since. He is not responding to our calls, and we are growing increasingly concerned. We have been unsuccessful in reaching the lodge for any updates. Before involving the local authorities, we are kindly requesting if someone could please check on him at the Birmingham Airport Travel Lodge. Your assistance is greatly appreciated. Sincerely, Roger & Lisa Ruddock

I am currently facing eviction due to new ownership wanting to remodel the property. Despite living here almost 3 years and never being late on rent, a misunderstanding with the property manager resulted in unwarranted late fees, leading to a legal battle for eviction. Despite settling the balance, the new owners misled the court, disregarded our payment history, and ultimately pushed for eviction. As a hardworking oil and gas employee, I am appalled by the discriminatory treatment my wife and I faced during this process. We plan to seek justice for this unjust eviction and ensure our story is heard by sharing our experience with others.

Hello, my name is Jennifer Bidiman, and I have a reservation at the Grand Wyndham Blue Desert in Las Vegas from June 25 to July 3 under contract number [redacted]32. I was informed that I should notify someone 15 days before my reservation if I needed to cancel to avoid losing my points. I have been waiting until the last possible day in the hopes we could still travel, but unfortunately, it's not feasible due to other commitments with family members. I have been attempting to contact the provided phone number, but the offices are closed for the weekend. Please contact me at [redacted] to assist me in canceling my reservation and ensuring I do not lose my points. Thank you.

I had a reservation for August 32 to September 1 at the Wyndham Microtel Inn & Suites in Spring Hill, Florida. Due to being under a state of emergency with a hurricane, I was hospitalized on August 29 and put on a ventilator for 8 days due to pneumonia. Booking.com requested the hotel to refund my money, but they refused. Despite calling the hotel twice and trying to speak with the general manager, I received no response. I am facing financial difficulties since my husband passed away 6 months ago, I am on disability, and I have limited income. Given the circumstances, I kindly ask for a refund and hope that someone can assist me. Thank you.