Wyndham Vacation Ownership Customer Service Issues

Subject: Urgent Issue with ARP Reservations at Wyndham Vacation Resorts I am a Wyndham Vacation Resorts owner in Myrtle Beach, SC facing challenges with making my two ARP reservations online. Following instructions from spring [redacted], I attempted to secure my bookings precisely at midnight on June 20, [redacted]. However, the website has been inaccessible for hours before the scheduled time, preventing me from completing the process. I usually secure similar accommodations that I have enjoyed at Sea Watch Plantation for the past 7 years. An example of my upcoming reservation is a 3 BR unit for myself, David Whichard, and a 2 BR unit for my wife, A. L. Whichard, both on the 4th Floor of Villa I with check-in on 7/21/[redacted]. Following Wyndham's guidelines, I need to repeat this process for July 20, [redacted]. I have tried reaching out to Seawatch Plantation's front desk, but the outcome remains uncertain. I urge Wyndham Vacation Resorts to address this issue promptly. You can contact me at [redacted] or [redacted] Best regards, David Whichard (Roanoke, VA)

On December 28, [redacted], I attempted to transfer my remaining [redacted] Club Wyndham points to RCI but encountered an error. Unfortunately, the points were mistakenly deducted from my [redacted] balance instead of [redacted]. Despite multiple attempts to resolve this issue, I have been informed that the error cannot be rectified. I have requested to escalate the matter to a higher authority but have faced resistance. I believe this to be a system error and am seeking assistance to restore my [redacted] Club Wyndham points while transferring the [redacted] points to RCI as intended.

During our recent trip to Branson, we specifically requested not to be approached by the sales team at check-in. We were advised to contact the resort to have our names removed from the list. This call is to ensure that our request to no longer be approached for update meetings or sales presentations is being honored. We have already acquired all the points we desire and are not interested in any further purchases. We kindly request confirmation that this will be implemented accordingly. Thank you, W. McCool [redacted]

I stayed at La Quinta in Bloomington, Indiana in September [redacted] for a girls' night. Unfortunately, my friends smoked in the room, resulting in an extra charge of $[redacted]. I was upset when I called the hotel. Recently, on August 11, [redacted], I tried to book a room for my daughter and her fiancé, only to be told I was banned. I clarified that it was for them, not me, but Don refused service. He was rude and unhelpful, even hanging up on me when I asked for the corporate office number. This experience left my daughter and her fiancé feeling discriminated against. As a personal trainer who frequently arranges venues, I'm disappointed by the lack of professionalism displayed.

As a Wyndham owner, I made a reservation at Wyndham Pagosa Springs, CO for 4/6-4/12/22 but had to cancel due to a medical issue. Despite canceling online 24 hours and 16 minutes after booking, my points were forfeited according to their policy. When I reached out to reservations, I was disappointed that they wouldn't return my points or provide a contact for further escalation within Wyndham. I found this lack of flexibility and customer service unacceptable. My request is simple – I just want my points back.

I attempted to contact customer service but found them closed at 1:33 a.m. on May 11th. I made a reservation at Days Inn on Belmont Avenue in Youngstown, Ohio. As a Diamond member who frequently stays at Wyndham hotels, I am deeply dissatisfied with the condition of the room. The floors are dirty, the door lock is missing, there are burn holes in the comforter, no window screen, mold on the bathroom curtain, and a dangerous metal piece on the bed. The refrigerator is also not functional. I have documented these issues and request a refund of my points for this stay so I can move to a different hotel. If this matter isn't addressed, I will cease patronizing Wyndham hotels in the future. I demand compensation for this subpar experience, as it is embarrassing to have my daughter with me in such conditions. I can be reached at [redacted] or [redacted] I will follow up in the morning, as this situation is unacceptable as a valued Diamond member.