Wyndham Rewards Customer Service Issues

I was truly shocked by the condition of our room last weekend. I reported the issue to both your team and the hotel as advised. While following up, an employee off duty, who was handling laundry, was disrespectful. Despite other staff witnessing this behavior, Wyndham assured me I would be reimbursed and my rewards points restored. Unfortunately, this has not happened. After being promised three sets of 15,[redacted] points, I only received the first set. Upon contacting your team again, I was told the remaining 30,[redacted] points would be added within 20 minutes. I exclusively use Baymont and was expecting to hear from a supervisor today, but that has not occurred yet.

My experience at Chicago Garden was extremely disappointing. Despite saving points for a long time and requesting specific amenities such as a pool, hot tub, and breakfast, the reality fell short. There was no breakfast available, only an expensive restaurant on-site. Furthermore, there was no hot tub, and the pool water was so cold that even the kids couldn't enjoy it. The beds seemed older than our 78 and 80-year-old grandparents. We struggled with the air conditioning in both rooms, as they were consistently over 75 degrees, leading to little sleep. Hearing my 12-year-old granddaughter's negative feedback the next morning was disheartening. This experience has left me very concerned about our upcoming trip to Branson, Missouri on November 11, where we planned to do something special for our daughters' family before their return to Managua, Nicaragua after a challenging few months caused by political unrest. It's been a nightmare considering our limited resources.

I am very disappointed with your reservation system. I booked a King room, but upon arrival, I was given a double room. My reservation confirmation number is 81558EC014301, clearly showing a King room. However, the hotel's system shows a double room. I was told this is a common issue due to a glitch in your system that remains unresolved despite numerous complaints. I spent 21 minutes on hold with your rewards hotline but did not get connected to a supervisor. Had I known I would receive a double room, I would have chosen to stay elsewhere. While using points is convenient, getting the room I desire is more important. I hope my upcoming reservation in Los Angeles next month will not encounter the same issue. My actual arrival date is September 22nd. I had to input the 21st in the form as it did not recognize September 22nd and 23rd as separate days. I apologize for giving up on the web form and resorting to this freeform message. Regards, Jeff

My husband and I face unexpected challenges due to black mold under our home, posing serious health risks. We are in urgent need of lodging assistance. Despite being a loyal Wyndham Platinum member, we've experienced issues during our current stay, including unfulfilled room items, cleanliness concerns, and room maintenance problems. We kindly request temporary accommodations until we receive our disability deposit on the 4th. We are willing to settle any outstanding costs incurred during this stay. Your immediate help is greatly appreciated. Thank you for your understanding and support during this critical time. -Susan C. Reservation #[redacted]10B [redacted] Email: [redacted]

I am reconsidering my recent point redemption of [redacted] points for a discount on my stay at Microtel. When my wife mentioned I could have booked the same stay without using points at a similar price elsewhere, I compared rates on the Wyndham site in South Austin. Surprisingly, the rate was indeed the same without using points. Upon contacting Wyndham Rewards to cancel, the agent not only saved my points by canceling the original reservation but also rebooked the same hotel, room type, and date - even at a lower rate. This way, I will now earn points instead of using them. This experience has made me question whether the initial agent tried to deceive me or if the system is designed to be more costly.Larry M. # [redacted]57D

I tried calling last night and today but wasn't able to get through. I'm really disappointed with the disrespectful clerk who was rude to me and my family. We had issues with our points and profile, which affected our two weeks of points. We specifically chose this hotel for these benefits. My son loves the other staff and the pool, especially the heart-shaped pool. The assistant manager is pleasant, but the clerk hurt my son's feelings this morning, which was very upsetting. I work long hours in the heat to support my family and stay at this hotel until our new home is ready. I put in a lot of effort for my family and our place, which is currently room [redacted].

I am frustrated by a recent experience with a Wyndham affiliated hotel booked through a third-party site. Despite being a Wyndham Rewards member, I was unaware that booking through a third party would not earn me points for my stay. This lack of communication led me to consider booking cheaper accommodations through third-party sites rather than receiving loyalty points. Being able to earn points while booking through third-party sites would encourage me to continue staying at Wyndham properties. Ensuring that guests receive points regardless of booking method would benefit both guests and affiliated hotels. My member number is [redacted]. - Antoinette S.

I am disputing a charge on my WYNDHAM REWARDS VISA from Wyndham Resorts. The $5,[redacted].00 charge was not disclosed during the presentation on June 22, [redacted]. I assist my daughter with her Wyndham Timeshare payments using a different card in her name since she is the owner. As a senior on a fixed income with health issues, I cannot afford the mentioned amount. I am willing to pay my legitimate charges of around $[redacted].00 that were for helping my daughter Michelle S. with her ownership. Wyndham Rep. Dusty Forrester did not mention the $5,[redacted].00 charge, only a $[redacted].00 credit limit. I believe deceptive sales practices do not align with Wyndham Resorts' values and could harm the company's reputation. Why is Mr. Forrester no longer listed in Wyndham Resorts' emails? Thank you, Rick D.

I am disputing a charge on my Wyndham Rewards Visa Card from Barclays. I was misled by a former Wyndham Representative named Dusty Forrester. I am assisting my daughter Michelle L. Schlemmer with her payments to Wyndham Resorts as she is the owner #[redacted]1, whereas I am not an owner. During a resort meeting, I was promised a Wyndham Rewards Visa Card with a $[redacted] credit limit to help my daughter earn points. However, I was charged $5,[redacted], which I did not authorize and was not informed about. I do not have an ownership, member, or contract number. I am protesting this deceptive practice and cannot afford to pay this amount. If necessary, I will involve my lawyer and have decided to cut up the card and return it. I have contacted Barclays and Wyndham Resorts but have not received satisfactory answers or assistance. I believe Wyndham Resorts may be engaging in fraudulent practices and will take further steps if needed. My name is Rick Ditroia, and you can reach me at [redacted] or email me at [redacted] Thank you.

I drove from NC to visit our grandson in the Air Force, only to find our Day’s Inn by Wyndham room to be a disappointment. The reality didn’t match the photos online, with the pool full of green water, a jacuzzi with black water, a gap in the door, and red ants everywhere. I contacted support to address these issues and request a move to another property without penalties since we’ve been loyal Wyndham members since [redacted], but I haven’t received any response yet.

During my extended stay at the Microtel in Holland, MI, I have been accumulating points in hopes of earning a free night. Currently, I have [redacted] points, but I am experiencing discrepancies with the points credited to my account. I am supposed to receive [redacted] points for each stay booked through the hotel or Wyndham site, [redacted] points per night stayed, and an additional [redacted] points for attending a timeshare presentation on November 18, 19, 20, and 21. Additionally, I believe I should have accumulated enough points for a free night tonight. My account number is [redacted]15J, and my email address is [redacted]

I have been lodging at Baymont Inn & Suites in Tuscaloosa, Alabama [redacted] every night since April 24, [redacted], until July 8. After checking out, I made a reservation at Ramada Inn in Tuscaloosa, Alabama [redacted] on July 8, and stayed on July 8, 9, and tonight on July 10. My Wyndham Rewards account displays 42 stays. Each stay is supposed to earn 10 points per dollar or 1,[redacted] points per qualified stay. I should have approximately 60,[redacted] points, but it shows only around 6,[redacted] points. I'm missing points for 33 days and the accurate amount for the other 42 stays. There is a misspelling in my last name; it should be "Richey" instead of "Ritchie." During my stay at Baymont Inn & Suites, I was in room #[redacted], and at Ramada Inn, I was in room [redacted] for the past two nights and will be tonight as well. I request that the missing 33 points and the accurate amount for the other 42 nights be rectified. My Wyndham Rewards number is [redacted]45G. Z.R. [redacted]

My family of 5 stayed for 6 days, with today being our checkout day. Around 2:30 PM, I received a call asking for payment of $[redacted]+ due immediately. Confused, as we believed the stay was paid in full until Monday as informed during check-in. The staff mentioned it was an error by a new employee and requested $[redacted] for Friday night. I requested to speak to a manager, but the delay caused me to miss a prior appointment. I felt embarrassed and frustrated by the situation not of my making. Despite the total cost being expected to exceed $[redacted] for 6 days, the manager didn't offer any resolution. As a long-time member, I am disappointed by the unprofessional treatment. I require an additional night's stay and hope for a review of charges and potential reimbursement for the inconvenience that impacted our trip negatively.

I am experiencing an issue with missing points. I was assured 30,[redacted] points along with [redacted] bonus points for applying for the Wyndham card. I made the purchase intending to use the points for my stay, but when I tried to book today, I was told I didn't have enough points. After spending 5 hours on the phone with several unhelpful and rude representatives, I was transferred multiple times to departments that couldn't assist me. Despite requesting a supervisor, I was left on hold for 45 minutes and eventually transferred to the wrong department. The department I needed ended up being closed. As a diamond member, I urgently require my points to book a room since I have been waiting in the hotel parking lot for 6 hours.

My toilet overflowed more than 24 hours ago, and I am out of town for work. The hotel staff is telling my wife, who is staying at your hotel, that they cannot clean the room until I return in 2 weeks. The room smells bad, and the carpet is wet from the overflow. I am very frustrated with the situation. This is not the level of service I expect as a loyal Diamond customer who has stayed at the hotel for 6 months as an extended stay guest. The hotel also failed to provide a promised fridge. I am far away for work, and the hotel is refusing to clean up the mess until I return, which is unacceptable. I have contacted the manager before, but the issue remains unresolved.

I am having trouble reaching Wyndham Customer Service via phone. Each number I have tried indicates that the service is not available in my area. Despite having Wyndham hotels nearby, I'm puzzled by the unavailability of customer service contact numbers. It's frustrating that the numbers provided seem to be consistently ineffective. I tested this by calling from various states, and the outcome remains the same.

I need help understanding why I am not receiving all my Wyndham Rewards points when I stay at their hotels. Despite numerous attempts to contact customer service, I am faced with an automated message each time stating that the service is unavailable in my location. I have tried reaching out from various states with no success. The Wyndham Rewards customer service number is not functional in both the United States and Canada. It is frustrating that there are no alternative ways to contact customer service, such as email or live chat. This limitation leaves me stuck in a loop where I cannot resolve my points issue through their phone system.

Good evening, my name is Juan D. I made a hotel room reservation for Tuesday the 16th and was informed over the phone by an agent that the total price, including my rewards, would be $83. However, upon arrival at the Baymont hotel in Daytona on International Speedway, I was surprised by a $[redacted] deposit requirement that was not disclosed during booking. As a result, I was unable to check-in due to insufficient funds. Both the hotel staff and the booking agent were unhelpful in resolving the situation. I believe I should be compensated for this inconvenience with a complimentary night's stay. Please contact my wife via email at [redacted] as I currently cannot access my email account. Thank you for your attention.

I am seeking assistance with obtaining a $[redacted] statement credit for a recent hotel stay that appears on my current statement. Prior to booking, I contacted Wyndam Rewards and was advised this credit was feasible. However, upon my recent inquiry, I was informed otherwise. When I requested to speak with a supervisor regarding this matter, I was abruptly disconnected. My member number is [redacted]56C and I am registered under the name Andrew Rimar.

During my recent 5-day stay at the Howe, IN Super 8, I encountered bedbugs on the past two nights. The manager reluctantly offered me a different room but refused to issue a refund or complimentary stay. His dismissive attitude and lack of concern were disappointing. He even went as far as to disregard the inconvenience of having to treat my clothes for bedbugs. I believe the hotel should reimburse me for at least the affected nights and cover the cleaning costs for my clothes. I kindly request a transfer to a Travelodge location managed by Wyndham due to this unpleasant experience. Despite enduring rudeness for the sake of affordability, encountering bedbugs is unacceptable to me.