Wotif.com Customer Service Issues

Subject: Issues with Booking at Va-i-Moana Seaside Lodge Hello, I am reaching out on behalf of my daughter, Elena Pasina, regarding our recent booking under her name. Unfortunately, upon arrival, we were informed that there was no reservation under the provided itinerary and confirmation details. According to Va-i-Moana, they have ceased advertising on your platform due to Covid and have had communication issues, resulting in guests arriving with unrecognized bookings. Regrettably, I was offered one room at an additional cost despite booking and paying for two rooms for myself, my husband, and three adult children. This miscommunication between parties has led to a disappointing and inconvenient experience for us as customers. I kindly request a prompt full refund for the unfulfilled service so that we can make alternative arrangements. Thank you for your attention to this matter. Sincerely, Josie Pasina

I recently attempted to book international flights using my MasterCard, but the transaction was declined. An automated message advised me to contact my card supplier or use an alternative card. I reached out to my card supplier, Westpac, who confirmed approval of the transactions by Wotif on my card. My MasterCard works smoothly with all other vendors, except Wotif. I value using Wotif and would prefer not to discontinue using their services. However, without the ability to use my MasterCard, I may have to consider closing my Wotif account. Could you please help resolve this matter?

Hello, my name is Josanne E. I typically use Wotif for booking my trips and flights. One thing that stresses me out is that prices tend to fluctuate. I hesitated on booking a trip to Shangri La Yanuca Island in Fiji along with flights for $[redacted] because I needed time to decide if I could travel on those dates due to personal reasons. After 10 days, the price went up to $[redacted], causing me to book out of fear of further increases. Sadly, I ended up losing $[redacted] for two people compared to the initial cheaper deal. I am reaching out to see if there is a possibility for a price match. This would make me a satisfied customer and encourage me to continue booking my travel arrangements with your site. Thank you.

I recently booked a Standard Room with a King Bed at Holiday Inn West Perth for December 31, [redacted], to January 1, [redacted], at $[redacted] per night. I provided my card details for payment, and my card was charged. However, I received a message stating that the room is fully booked. This is quite frustrating. How can I go about getting a refund for this issue? Thank you for your assistance.

I attempted to cancel a booking on January 1 through the virtual help on Wotif for Alloggio Thornton. I did not receive any confirmation, assuming I had correctly cancelled. However, on the morning of January 2, I received a text asking for confirmation of my reservation, which should have been cancelled. After re-engaging with the virtual agent, I received an email confirmation of the cancellation but no refund. I am frustrated as I believe I initially cancelled it on January 1. This mistake was made by the virtual agent on Wotif, not by me. I am seeking the refund that is owed to me. If I do not receive it, I will cease using Wotif and will not recommend it to others.

In [redacted], we made reservations and paid for a trip to Singapore for April [redacted], which was canceled due to COVID. Wotif informed us of a credit with British Airways and shared the hotel's contact information for a refund. After promptly receiving a refund from the hotel, we encountered difficulties with retrieving our credit from British Airways. Wotif directed us to contact BA for the credit, but BA stated they couldn't assist as the booking was made through Wotif, a third party. Upon sharing this information with Wotif, they mentioned the credit is with BA. After another attempt with BA, they reiterated they couldn't resolve the issue as it originated from Wotif. It seems we are caught in the middle of this situation.

Hello Wotif, I am writing in reference to my recent stay at bow accommodation based on the Wotif travel confirmation for 9th April (Itinerary #[redacted][redacted]). Being a single mother with two young children, I encountered issues during my stay which led me to check out early. I felt unsafe in the industrial area surroundings of the accommodation. Despite requesting a room change upon check-in, I was informed it was not possible. Throughout the night, I experienced disturbances such as someone attempting to open my door, sirens, and loud traffic noises, affecting my sleep. Moreover, the room I was provided had mold, a foul odor, stained pillows, and even a public hair on the bed. Additionally, the guest laundry was out of order, adding to the inconvenience. As a result, I had to find alternative accommodation and incur additional costs. I am dissatisfied with the poor facilities, misleading location, and overall unpleasant experience. While I understand the non-refundable policy, I kindly request consideration due to the circumstances mentioned above. Thank you, Jocelyn V.

I made a reservation at South Pacific Resort and Spa in Noosa from April 28 to May 1. I reached out to the resort yesterday to cancel within the cancellation window, but they directed me to contact wot.if to cancel instead, a step I was not aware of. Since it's now just two days before check-in, they informed me there would be a fee of half the room cost. I'm kindly requesting for this fee to be waived given that I attempted to cancel yesterday and can provide email evidence of my communication. Here are my booking details: Booking Name: Pauline KREYMBORG SPR Booking Number: [redacted] Agent Booking Number: [redacted] Online Travel Agent: EXPEC Arrival Date: April 28, [redacted], after 2:00pm Departure Date: May 1, [redacted], before 10:00am Number of Nights: 3 Apartment Type: 1 Bedroom Standard Number of Guests: 1 adult, 0 children

I am looking to cancel and reschedule a booking for the same location. My booking reference is [redacted][redacted]. I need to change the dates from September 14-20 to September 22-28. I have tried to do this through email and phone with no success. The virtual assistance was unhelpful, and the help desk just provided instructions. I did not receive confirmation numbers via email while trying to sort it out online. I may have accidentally booked for September 23-27 today. Please cancel this and update the dates to September 22-28. Thank you, Max H.

Hello - I made a flight reservation on June 13th but have not yet received a confirmation and cannot locate it on my Wotif account. The booking is for an Emirates flight from Canberra to Amsterdam on August 31, [redacted]. My name is Therese M. Postma, and I also made a booking for my partner, Alexander C. A. Reid. I used a credit card for payment. I am worried that the confirmation may have been sent to an old email address ([redacted]) that I no longer use. Could you please resend the confirmation to [redacted]? Thank you.

Hello, I reached out to you in late March regarding a booking I had made at The Haven Hotel in Seminyak for Chris Purgacz from July 26th to August 2nd. Our flight with Virgin Airlines got cancelled, and now we will return on August 4th. With your assistance and negotiations with The Haven, our booking was modified to checkout on the 1st. I am unable to access any records of this modification as the link for the chat or the survey email is no longer active. I have emailed to confirm our booking, but it seems that checkout is still noted for the 2nd. I kindly request you to verify your records to confirm this so that I can inform the hotel or obtain any helpful information. Thank you, Chris P.

Hello Team, I arranged a 4-week visit to Istanbul and encountered issues at the hotel. Initially, I was given a small 15sqm single room instead of the deluxe double room I had booked, which was not suitable for an extended stay, especially considering the high price I paid. Despite the hotel being advertised as fully refundable on the Wotif website, the manager refused to refund me for the remaining 8 days when I decided to leave early. This experience was disappointing and negatively impacted my trip. Hotel: The Great Airport Hotel

Dear Sir/Madam, I booked this property based on the information that it offered digital TV in all rooms, which was not the case upon arrival. The resort informed me that they had removed this detail from their website due to poor internet coverage. Another guest received $30 per day compensation from Expediter after raising a similar concern. I am also seeking a comparable amount in compensation. Sincerely, G.K. Receipt: Wotif Itinerary [redacted][redacted] Purchase Date: 13 September [redacted]