Wish Customer Service Issues

I purchased two hamster cages from Wish. They tried to deliver them on the 13th and 14th of November, but I wasn't home as my child was in the hospital. We are back home now. According to my account, the cages were sent back to the depot for redelivery, but it has been five days without any further delivery attempts. I really need them because I broke my finger and my current cages are not suitable.

I was contacted by Wish about a possible email change which I did not authorize. It seems like someone has altered my email address by keeping the first part and modifying everything after the "@" symbol. Consequently, I am unable to log in. I have already canceled my credit card as a precaution. Despite requesting a password reset, I believe the hackers have intercepted it by changing my email. It is crucial that I regain access to my account. My email, [redacted], has always remained the same. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you for your attention to this issue. Sincerely, Deborah D. [redacted] Norwalk Blvd. Unit [redacted] Hawaiian Gardens, CA [redacted]

I am disappointed and frustrated with my recent Wish purchase experience. I ordered boots on October 5, [redacted], with Order ID: 5d[redacted]c[redacted]a827589, and received them on October 22, [redacted]. Despite trying to return them since then, the Wish website does not recognize my order. The virtual assistant provided no resolution, and my refund deadline is approaching. Numerous emails have not led to a refund, with interactions from Mike, Vincent, and Kimberly. I made a MasterCard payment of CA$39.95 for the boots. As a senior, the hard material of the boots would cause discomfort, warranting a return. I seek assistance in processing the return and obtaining a credit as Wish has not upheld their commitment. Thank you, Gillian.

I placed an order in September [redacted] using the pay later option with order number #5d75455d0e44805c8ac94d46. Although the order shows I have paid the balance, I am unable to use pay later as the option is greyed out. Customer support has only provided generic responses about the pay later service and I have not been able to determine the amount of the supposed previous balance. I have a valid credit card on file and have made recent purchases successfully. I request for the website to charge my current card for any outstanding balance, provide me with a bill for the balance via email, and allow me to resume using pay later as a payment method.

I placed an order in September [redacted] with the ID #5d75455d0e44805c8ac94d46 and selected the pay later option. Despite the order showing as paid, I am unable to utilize pay later as the option appears greyed out, indicating a previous balance needs settling. I have reached out to customer support multiple times receiving only generic responses regarding pay later. I have a valid credit card on my account, used for recent purchases, and wish to clear the unspecified previous balance. The site suggests paying at checkout, but I do not see the option to do so or view my outstanding balance. I am requesting wish.com to charge my current card for the balance, issue a bill via email for payment, and unblock my account for pay later use.

I have received two out of the six items I ordered. The remaining items are being delivered by Emirates Post, charging me an extra 30 AED per item. Since I ordered them together, they should have arrived together to avoid these additional costs. I refuse to pay any more delivery charges. Please assist me by ensuring the remaining items are delivered together. If not, I will reject all deliveries, and you must refund me for the remaining items. This issue is significant, and the lack of customer service is disappointing. I urgently need a resolution; otherwise, this will be my last purchase with you. Kindly respond promptly. Tracking numbers for the remaining items: UC[redacted]65YP, UD[redacted]74CN, UD[redacted]82CN, UD[redacted]18CN, SY[redacted]7.

I unexpectedly received a package today containing 5 gold cross necklaces, which I did not order. I have captured a photo of the item and its packaging. I am worried that these necklaces might have been sent in place of the 5 rings I actually purchased. There is a reference number on the package that may help: RW[redacted]01CN. Additionally, I found a note on the package with the sender's signature and date as [redacted]-11-02. I fear the rings I ordered may not arrive on time if this issue is not resolved promptly. I am eager for your assistance in sorting out this mix-up. Appreciatively, Linda H.

I purchased a Couple Christmas 3D Print Loose Casual Sky Blue Hoodie in Women's XL, but received a medium instead. I have been waiting for a few weeks for assistance with getting a replacement. If your XL is similar to a medium, then I will need a 2XL. I assume I will have to return the item, so I would appreciate detailed instructions to ensure the process goes smoothly. My second issue involves Men's Safety Shoes Steel Toe Cap Work Shoes that I need to return due to the wrong size. I have been trying to obtain accurate return details. Could I please receive assistance from a customer service representative to address these concerns promptly? Thank you. - Maurice

I recently visited a WISH pick-up location with my 5lb registered support animal. Despite carrying her and not setting her down, I was informed that my federally protected ESA was not allowed due to past incidents involving other animals. I had to put my animal in the car to retrieve my 2 pairs of earrings. Even after complying, the person at the establishment argued with me, refusing to release my items and insisting I leave. It took longer to argue about my service animal than to get my merchandise and leave. As a disabled veteran with a registered service animal, I was appalled by the treatment. This experience has led me to no longer use this pick-up location for my items due to the disrespect shown towards my service animal.

On the 20th of this month, I made a purchase on Wish. However, my order is stuck at "processing" without any progress. Later that evening, I attempted another purchase but encountered issues with my card information. Despite verifying everything with my license, the purchase wouldn't go through. I have been trying to seek assistance from Wish's customer support since then, but I have not received any responses. I am frustrated by this sudden problem as I have used the same card details for previous orders without any trouble. I am really upset by this situation and just need some explanations and solutions.

I placed an order initially, and when I tried to make another purchase, I couldn't proceed to payment and was directed to contact support for verification. After sending a screenshot of my bank statement to [redacted], my first order got canceled, and I'm still unable to place my desired order. The support email keeps sending the same unhelpful response. I request the hold on my account be lifted so I can order, and if needed, move the verification process to the information section.

I am Robin C. I believe my credit card was compromised, and I noticed an unauthorized charge of $[redacted].56. I have reported this to the BBB. Please refund the money promptly. I will take legal action if the issue is not resolved.

Dear Wish Customer Service Team, I participated in the $0.50 sale and encountered a price change issue during checkout. This affected my credit card, and I am requesting a prompt refund for the overcharged items. Changing prices once they are in the shopping cart is not a fair practice and reflects poorly on customer service. These purchases are gifts, so canceling them is necessary. It would be more efficient if the first click on an item results in immediate purchase rather than pre-authorizing credit cards and causing delays. I am dissatisfied with this procedure and will escalate it if not resolved promptly. Thank you for addressing this matter promptly. Best regards, D.G.

I recently placed an order for sixty-eight items on your app, Wish. Although the tracking page indicated that my order was preparing to ship, I received a notification stating I needed to click a message to receive a refund for an item that wasn't shipped. Upon clicking the message, I was informed that it would take five business days for the item to be sent to the store. As a single mother of four currently facing homelessness, every dollar counts for me. I work part-time and am struggling to provide a good Christmas for my children. I was excited about the 50 Cent deal you had, as it seemed like a great opportunity. However, I was also charged $31 for an item I never received, which has left me in a tough spot financially. Despite the challenges I'm facing, my main goal was to ensure my kids have a good Christmas. I have been a loyal customer of Wish and have recommended the app to many others. However, the recent experience with my order has left me feeling disappointed and let down. I hope to receive my items soon so that I can salvage Christmas for my family. Thank you and I wish you a happy Thanksgiving and a wonderful Christmas.

I placed an order with Wish on October 24, [redacted]. My order number is #5db[redacted]da[redacted]8c827. I have been in touch with Wish's customer support due to an error made by them with my shipping address. Three other items were successfully delivered to [redacted] Victory Ave, Wichita Falls, Texas [redacted], which is the only shipping address I provided. However, the items in question were mistakenly shipped to [redacted] Victory Ave in San Diego, which is not an address associated with my account. Wish states that the shipping address can't be changed after shipment, but I never provided the San Diego address. The items are late and meant for birthday gifts, so I had to purchase replacements at a store. I am eager to receive the items I paid for and believe I should receive compensation for their mistake. I would like the correct items to be shipped with rush delivery to the correct address.

I purchased two pairs of sneakers in late September or early October. I attempted to return one pair without success. Wish customer support instructed me to wait for the other pair to arrive and then return it at my own expense. After receiving only one pair, I have been in ongoing communication with customer service for approximately two months. The responses have become unclear and repetitive, suggesting that they might be avoiding addressing my concerns. I am now simply requesting a refund or the missing pair of shoes, no longer willing to go through the return process. Although the amount is not significant, the situation has become frustrating and time-consuming. Despite this issue, I generally appreciate shopping on Wish and hope to have this matter resolved promptly. I would appreciate any assistance with this matter.

I made a purchase and was informed that I wasn't the initial buyer. I was promised notification within 24 hours, but this did not happen until 48 hours later. I am curious about what occurred during the missing 24 hours. I also request evidence that I wasn't the first customer, as there seems to be a discrepancy. I have spent nearly two days emailing back and forth with unhelpful Wish support, which seems to offer only automatic AI responses. Additionally, I am frustrated that a third-party system, Zendesk, is sending automated messages when I am trying to communicate with wish.com support. It has been challenging to receive proper assistance or view their messages. My time is valuable, and dealing with Wish/Zendesk has been a waste of it. I am now seeking compensation for these issues.

I have attempted multiple times to contact Wish.com regarding my recent orders, and I've had no success. My first order for a pair of large pants resulted in receiving a small size. Additionally, the shoes I received, based on your size chart recommendation, were way too large and of poor quality. After requesting the return address for the items, I did not receive a response. I paid nearly $50.00 for these products and have not been able to resolve the issues. As a retiree, this loss is significant to me. I hope for a prompt resolution to this matter. Thank you for your attention. - Shirley H., [redacted] Lambert Drive, Manassas Park, VA [redacted], Email: [redacted], Phone: [redacted].

I recently switched phones due to a virus issue, and when I transferred the Wish app, my order history was missing. I urgently need access to this information without any additional charges. Tracking my current orders is crucial, especially since they are for my late father's 20th Memorial service. I depend on this order history to keep track of past and present purchases. As a loyal customer, I expect assistance without any cost attached. Failure to resolve this promptly may result in losing me as a customer. Your help in retrieving my order history is greatly appreciated.

My name is Yolanda Fernandez. I want to express my concern regarding the pending delivery of several items I paid for, scheduled for December 1st. I am worried about not receiving my packages because my address is missing the trailer number (number 60) where I live. I fear they won't call my cell phone to verify the complete address. I request to be contacted for the respective delivery. I also want to report that on July 14th, I placed an order for various items. Even after updating my address by email, Wish failed to solve the issue. They still shipped the items to Dover, NJ, instead of Washington where I currently reside. I received no items or communication from Wish. Therefore, I will be taking legal action against Wish for their irresponsibility in not delivering the items nor refunding my money.