Wish Customer Service Issues

I contacted your customer service twice regarding unauthorized charges on my account. I was informed that my phone had been hacked and was advised not to use my cards. I reported several items I did not order, including skirts, shirts, and now a 15-inch watch with a purple ribbon. I was assured that the unauthorized items would be removed, but on both occasions, the calls were abruptly disconnected despite my polite demeanor. Despite this, it appears that the items I did not authorize have still been shipped. Your staff mentioned mentioning security concerns originating from Iraq and Tennessee. The fluctuating refund amounts discussed raised confusion. I was initially told it would be $[redacted], then $45 in a subsequent call, which I found surprising as this was for my protection. I am now seeking a refund of approximately $75 to $80 due to the compromised card. An investigation is ongoing on my end. Thank you, Donna N. I request prompt action on the refund as I did not order these items and will continue to reach out until this matter is resolved. Thank you, Donna.

I purchased a metal detector on your website, but it hasn't arrived yet. The purchase was made on April 13th, and the delivery date has shifted a few times. The estimated arrival was May 13th, then moved to May 20th, and now it's past that date with no delivery. I also bought a swimming pool which arrived in 3 weeks. I'm frustrated with the lack of customer support to resolve this. I want the product I bought. If this isn't resolved in 10 days from today (June 9th, [redacted]), I might pursue other options. My contact information is William Kohler at 1-[redacted], and my address is [redacted] W Wedgwood Ct, Rialto, CA, [redacted]. The order number is 5Acc72E1DD[redacted]26F98A4.

I recently bought a metal detector from your website, but according to my account, it's marked as delivered when it hasn't arrived. The purchase was on April**, with an estimated arrival of May**, which has now been postponed to May**. Despite purchasing a swimming pool simultaneously, which arrived within * weeks, the metal detector remains undelivered. There are limited customer support options, and I request the product I bought to be provided promptly. If not resolved within ** days from today's date, June*, ****, I may seek other solutions. Contact me at W. Kohler, *-***-***-****, *** W Wedgwood Ct, Rialto, CA. The order number is *Acc**E*DD*********F**.

I made a purchase of a car radio on wish.com on March 17th with a delivery date set for April 19th that was not met, and I never received a tracking number. The total cost was $25 plus shipping. After reaching out to customer service, they offered a refund, but despite multiple follow-up messages, I have not received a response or the refund. I would like to resolve this issue as I no longer have the credit card used for the purchase and need it to be credited to a new card. My details are as follows: My name is D. Nacke, email: [redacted], and my shipping address is [redacted] N Atlanta Pl, Tulsa, OK [redacted]. I appreciate any assistance with this matter.

I placed an order on April 30, [redacted], and received my last tracking update on May 14. Since then, there have been no further updates, and, unexpectedly, the delivery date passed without my agreement, resulting in a refund. Despite my numerous attempts to contact customer service for information on the product, I have been met with automated responses and inadequate replies. This has been my worst shopping experience with wish.com, and I will not be returning or recommending the service due to the poor treatment I have received. I am extremely dissatisfied and may escalate this matter to your CEO. I am seeking details on the order status, expected delivery, current location of the product, and contact information for the seller. My account email is [redacted], and the order number is 5ae753fa0f8a348f3dff89d8. Thank you for negatively impacting my online shopping experience.

I have been trying to resolve a situation with my recent orders from June 6th and June 8th. After placing the orders and receiving confirmation, I was surprised to see them being declined shortly after. Despite this, my money was still deducted from my account. I have encountered issues with overcharging before due to discrepancies in prices based on color or size variations. I have previously used a roommate's credit card for purchases, but after multiple overcharging incidents and lack of refunds, I switched back to using my debit card. I am disappointed by the incomplete orders from Wish, as well as the ongoing problem with refund discrepancies. I have reached out to my debit card company to investigate these transactions and I am withholding from making any new purchases until this matter is resolved. I have provided various forms of identification to Wish and have documented all my purchases. Your failure to address and rectify this issue has led me to cease being a customer of Wish.

I am having trouble with processing a return. There is no clear guidance from the company regarding the return procedure. I am considering reaching out to the Attorney General's office if a resolution is not provided promptly. The quality of the item received is extremely poor, and I am unsatisfied with the service provided. Despite my attempts to provide the necessary information for the return, the system does not allow me to submit it. I will be sending the consumer protection form through the mail today to address this ongoing issue.

On June 6th, I added $85 to my account, followed by another $50 on June 8th. However, shortly after confirming the second payment, it was declined and my money was kept. They requested a bank statement, but I don't have a bank account, only a debit card. I provided my ID and social security cards, along with photos of the Wish packages. I noticed they were processing four items and overcharged me. I have evidence of everything, and I demand a refund. I want all current orders cancelled until this issue is sorted out. They still owe me from a previous order two months ago, as I only received 70% of my items. I will not use this app anymore due to unresolved issues. I've seen reviews of other customers not being reimbursed for undelivered items. They owe me approximately $[redacted], which is on my roommate's account. My debit card company is investigating the matter.

Hello, I am a fellow Wish customer who recently encountered an issue that has left me feeling confused and concerned about the status of my orders and account. Upon trying to make a purchase on the app, I received notifications stating that my order was both confirmed and refunded due to suspected unauthorized use. This led to discrepancies in my bank account, causing me uncertainty and worrying about the handling of my funds. Despite sending the required transaction pictures to verify my ownership, the customer service responses have been delayed and unsatisfactory. Additionally, trying to cancel a single item purchased has proven difficult, as the help desk page fails to load on the app. The lack of effective customer service and the unresolved issues have left me hesitant about continuing to shop with Wish. I am seeking clarity on the duration of the temporary hold on my account, resolution of the pending transactions in my bank account, and assistance with canceling the item in question. Your help in addressing these concerns would be greatly appreciated. Thank you.

I have a 12-year-old daughter who has been wanting to buy school clothes and items I can purchase weekly. Last night, she was making a wishlist while I was receiving medical assistance for a seizure. This morning, my 4-year-old son unintentionally placed an order for $[redacted].60 on my phone while I was showering, which I cannot afford to pay today. I am 58 years old, not in good health, and currently raising a family for the second time as my husband works as a truck driver. I need to pay a utility bill and buy groceries as well. If you could assist me by refunding the money, I would be extremely grateful. I also plan to purchase the items my daughter, Chloe, had selected. Thank you for any help you can provide.

I purchased three items, a Drone valued at approximately $40, a his and hers rings set necklace priced around $10, and a [redacted]-piece body piercing jewelry set. Today, which is the 15th, I was supposed to receive the necklace and body jewelry, but I haven't received either. I updated my credit card information, but the Wish platform won't accept it. My email address remains the same. I'm really frustrated with this situation. I want to receive what I paid for. Please send me my items or I will seek legal action. Thank you and God bless.

On May 4, [redacted], I made a purchase using MasterCard ending in [redacted] for $73.50, which was confirmed by my bank. The order was placed with the email addresses [redacted] or [redacted] and my contact number was 1[redacted]. You can now reach me at 1 [redacted]. I ordered a white shag 7x10 area rug and two white faux animal skins. Please resend this order as soon as possible to avoid dispute with my bank. My address is [redacted] 1\2 West 54th Street, Los Angeles, California [redacted]. This is my final attempt to resolve this issue before taking further action. I value your service but my trust is wavering. Thank you, Shari Campbell.

I placed an order for 2 tablets on March 16, but they never arrived. The company I thought it was from is now closed. After several attempts to reach customer support and being given multiple delivery dates, I was advised to request a refund. I received an email on May 19 confirming my refund, but it's been over 3 months and I haven't received it yet. Despite providing all the necessary details, including corrections to the order number, I was redirected back to customer service. I feel disrespected and undignified in this process. As a 56-year-old living on a fixed income, this $64.00 refund is significant to me as I struggle to make ends meet each month. It's disappointing not being able to give my granddaughters the tablets I promised. Here is all the detailed information: My name is Pamela Joy Norris, my address is [redacted] East Morris Avenue Apartment [redacted], Benson, N.C. [redacted], my wish user ID is 5aa2fbfb39bd77ff561a6ff, the correct order ID is 5aab[redacted]1a38ce104502c, and the items ordered were 2 tablets for $22.00 each plus $10.00 shipping for each, totaling $64.00. I bank with Wells Fargo, and my bank account ends with Visa xxxx9556, expiring on 06/21. I kindly request the refund to be processed promptly as it has been an extended delay. Thank you.

I am reaching out for the 5th or 6th time concerning a 70-inch TV I ordered on 4/10/18 that I have yet to receive. About a week and a half ago, I requested a refund on my card since I am unlikely to ever receive the item. Despite your instructions to visit a certain page and provide information, I have been unable to access it, and it seems like my order history has been deleted as well. The page where I could access my account no longer exists. I placed an order on 4/10/18 that was never delivered, so I kindly ask you to refund the money to my card promptly instead of sending me in circles. Please, do the right thing and resolve this matter promptly.

Hello, I have been trying for hours to reach someone, and it's very frustrating. I want to discuss my order that I haven't received yet. At the time of ordering, I thought I was purchasing a ring, but upon closer inspection, it is actually a bracelet. I bought it as a gift for my grandson, but I don't think he would like that (lol). He will be leaving for college soon. I was wondering if I could send it back and order something else of equal value instead of receiving a refund. I would like the new item to arrive sooner than the original one. Is this the order number 5B1AA6D2999B48DDOA45F3 for the "Elephant Tibet" item with tracking number UTO[redacted]5TH? My name is Tina Palmer. Thank you.

I have yet to receive my free wallet that was supposed to arrive on June 12th. The tracking information only shows details about airports and not about the delivery. I paid £70 for this order and based on your mixed reviews, I am unsure about the quality of service I will receive. If necessary, I can easily dispute the charge with my credit card company. Do I need to sign for shipments from China or the USA, or will it be handled by Royal Mail? I have had bad experiences with Yodel in the UK before. Please advise promptly as I am concerned about losing another package. Do I need to provide a signature upon delivery? Thank you. - William W.

I recently made purchases from your website, specifically 2 phones and 4 tablets. Although the app indicated the phones were delivered on June 13, [redacted], I never received them. I have also not received any updates on the status of the 4 tablets. I have been contacting customer support but keep receiving generic responses telling me to wait a few more days, and this has been going on for 3 weeks now. I am frustrated and starting to doubt the legitimacy of your company. I am sharing the order details for the phones and tablets, and I also want to inquire about a bike I ordered but did not receive, as well as several other items in previous orders that never arrived. Please address these issues promptly and provide a real human response to my concerns. Thank you, Judy J.

I am experiencing an issue with the Geek app. I made a purchase a while back for mountain bike pedals in black, with an estimated delivery date of July 18, [redacted]. However, the item has not arrived yet, and the app indicates that it was delivered on July 18. I waited until July 19 in case of a delay, but still no delivery. When attempting to contact customer support through the app, I encountered difficulty sending my message. I am unsure of the next steps to take. Should I continue waiting, or should I request a refund and start the process over? My shipping information is correct. I am looking for guidance on how to resolve this situation. Thank you. -Fernando O.

Order Details: Order Placed: June 7, [redacted] Order #: 5b18b203c030d[redacted]4 OBD2 Automotive Scanner MaxiScan Vgate VS890 Price Paid: $36 Store: GFFGH Tracking Number: LZ[redacted]11CN Hi, I received a WhatsApp message yesterday indicating that the item has been delivered, but I did not receive anything. I checked the Wish app on my mobile to confirm the shipping address in the order details, and it was indeed correct. I then called Canada Post and provided them with the tracking number. I discovered that the item was delivered to a different address in a different province (Edmonton, Alberta) and not to the correct address I had provided in the shipping details. Since it is an international parcel, the Canada Post agent advised me to contact Wish and ask them to reach out to the seller to contact China Post to launch an investigation regarding the delivery to the wrong address. Thank you.

I recently placed an order on WISH but immediately decided to cancel it. However, they still sent me the items. Additionally, I did not authorize the two subsequent orders they charged to my card, and the third order was made accidentally while browsing. The items I did receive were supposed to be cancelled. I do not want the second and third orders and I'm requesting a refund to my card. I am greatly dissatisfied with the lack of customer service as I cannot reach anyone over the phone. If the two additional orders are not refunded promptly, I will have to escalate this matter to the Better Business Bureau and seek legal advice. It was promised that I could cancel or return the order, but this has not been resolved as agreed.