Wimdu Customer Service Issues

As a host, I've encountered some confusion regarding booking requests on my listing 'Purple Paradise on Pensacola Beach'. I received an inquiry from Ruth, but it seems the first one was withdrawn without me ever seeing it. The second inquiry I promptly replied to both via email and the website. However, after responding, I later received a message from Wimdu stating that there was no response within 24 hours, resulting in the cancellation of Ruth's booking request and a loss of USD [redacted] in potential rental income. I am uncertain why this occurred, as I made sure to respond promptly within the required time frame. This is a frustrating situation for me as a new host on this platform, and I want to ensure I do not miss out on future bookings. I appreciate any guidance on how to avoid such issues in the future.

I recently reached out to customer service but only received an automated response that did not address my issue. After trying to call, I was redirected to a retailer which was not helpful. I am unhappy with the customer service experience so far. The issue is related to signing up as a host on Wimdu. I am facing trouble getting the house ad online as your system is not accepting the addresses I input. In Greece, it is common for vacation houses not to have a street address, causing difficulty for me. I am unable to enter nearby addresses as well. I would appreciate prompt assistance on this matter. If not resolved quickly, I will have to cancel my account. Thank you.

Dear Wimdu Support, I am Michael Manolo Russo, the owner of Villa Maiani SAS with the reference code PKPY8RBA. I want to inform you that my bank, Poste Italiane, has updated the bank details for Posta Pay Evolution. The change includes the BIC SWIFT code and the first ten digits of the IBAN number, effective from November [redacted]. I have updated my profile on Wimdu with the new IBAN IT08A[redacted][redacted]93 and BIC SWIFT code PPAYITR1XXX, although it was not recognized. Therefore, I have also included the previous bank details that were accepted by Wimdu. I kindly request assistance in processing this change to accept the new banking information. I am attaching a document from Poste Italiane confirming the new IBAN details. Please note that the old bank details are valid until November [redacted]. Thank you for your attention. Best regards, Michael Manolo Russo.

I have been attempting to contact your customer service line but have been unsuccessful in reaching anyone. Are you no longer open for assistance on the weekends? I used to get through Monday to Saturday from 3AM to 2PM Eastern Time (9AM to 8PM Central European Time). Please confirm the operating hours considering Daylight Savings Time adjustments. On Sundays, the hours were from 3AM to 12PM Eastern Time (9AM to 6PM Central European Time). I possess a listing with the account code AU4D9N0S on 34 STREET. When sharing the link with those interested, it redirects to a general search instead of my specific apartment listing as it did before. Additionally, the review link is not accessible anymore. Is there a way to direct people straight to my listing using the specific ID? The website seems to lack the option to search this way, requiring a city and guest number search, making it challenging to locate my listing efficiently. How can I ensure my link directs individuals to my listing accurately? Thank you.

Buona sera, sono Marinella P., proprietaria della casa vacanza ad Alghero, Italia, menzionata nell'oggetto. Chiedo a Wimdu di cancellare immediatamente il mio annuncio sul loro portale, poiché compare ancora sotto il Provider Expedia senza la mia autorizzazione. Attendo una pronta risposta al mio reclamo. Cordiali saluti, Marinella P.

Hello, I am interested in an apartment my brother found on Apartments.com located at [redacted] Willoughby Avenue, Brooklyn NY, with a 12-month lease. The owner, Michael Nealon, who currently resides in the UK, has directed us to use Wimdu for the rental process. Wimdu's services involve verifying payments and initiating key and rental agreement shipment via UPS Next Day Shipping Service once everything is confirmed. The required fees are $[redacted] for the first and last month's rent ($[redacted] each). However, we have been informed of an additional $[redacted] fee for damages. Prior to proceeding with the payment, we seek verification of Michael Nealon and Wimdu. Could you please provide information to ensure the legitimacy of this transaction? Thank you. Best, Shazeda

I am experiencing an issue with Wimdu. My boyfriend and I paid a $[redacted] deposit for an apartment and were supposed to receive the keys on 11/22/19, which was a Friday. However, we have not received them yet. Initially, my boyfriend was supposed to get the keys, but due to a delay, I had to wait an extra two weeks. It's now 11/23/19 and we still have not received the keys. I am very disappointed with the service. I had to send the money twice because the system was down. Despite that, I have not received my rental package. I am extremely upset and hesitant about having to involve the police in resolving this matter. I will give it one more day, but if my rental package is not here by the afternoon of 11/23/19, I will have to contact the authorities to either get my money back or my rental package.

Hello, I am currently in the middle of a rental agreement with one of your members who resides in the United Kingdom. It has been about 4 or 5 days since I last heard from Wimdu. I have emailed a couple of times but have not received a response, which is making me uneasy about the transaction, especially since I have already sent payment for the studio apartment. The address is [redacted] Grand Ave, Everett, WA [redacted], and the owner's name is Mr. Michael John Heenan. Could someone please contact me as soon as possible? My email is [redacted] and my cell number is [redacted]. I would appreciate an update on the situation. Thank you, Sincerely Rocky Gorham.

Google Translation German English About 86,[redacted],[redacted] results (0.38 seconds) Search results Translation results German English Hello, My English isn't very good, but I'll try anyway! I want to rent an apartment long term in Kempten im Allgäu (DE) through immowelt.de! Now the landlord suggests renting through Wimdu! Since she lives abroad (SW), she can't be there in person, and I'm asked to pay [redacted]€ in advance, and Wimdu will then send a broker with the key and contract. Is this possible through Wimdu or am I being scammed? Best regards, Eva Biedler Hi, Unfortunately, my English is not that good, but I will try anyway! I would like to rent an apartment permanently through immowelt.de in Kempten im Allgäu (DE)! The landlord is suggesting renting through Wimdu! Since she is abroad (SW), she cannot be present, and I am being asked to pay [redacted]€ upfront. Wimdu would then send a broker with the key and contract. Can this be done through Wimdu, or is there a possibility of fraud? Sincerely, Eva Biedler