WePay Customer Service Issues

I have encountered a problem with Apex Fun Run regarding multiple charges and refunds on my card. Despite receiving two micro deposits for verification, I was informed that the payment did not process successfully. I reached out to their help desk via email but would prefer assistance over the phone for a quicker resolution. I am concerned that verifying the micro deposits may result in another duplicate withdrawal. As a resolution, I suggest allowing the pending payment to proceed and withdrawing the two micro deposits accordingly.

I am having difficulty uploading the required verification documents for our 501c3 status. Initially, we encountered issues selecting files using the browse button. Today, when we managed to upload the documents, there was no on-screen confirmation that the upload was successful. We urgently need the 501c3 verified so we can access our funds. Please contact me at [redacted] to provide assistance with this matter. Speaking to a live representative would greatly help us navigate through this frustrating online process. Best, Pat A.

I made a donation on June 5, [redacted], to a GoFundMe account for Mike and Hope Turner. I intended to donate a total of $[redacted]. However, my husband received a notice from American Express about two pending charges, one for approximately $[redacted] and another for $11. I contacted American Express to adjust the donation amount to $[redacted], but they said they couldn't while charges were pending. They advised me to reach out to GoFundMe to resolve the issue after the transaction posts in 3-5 days, with a potential 8-week dispute resolution process. I reached out to Marilynn, who originally shared the GoFundMe information, and she directed me to contact you. I prefer to discuss this matter in person and refrain from sharing my credit card information via email. Thank you. Sincerely, Donna Rollman

It has been challenging to reach a live person for assistance. Recently, I encountered an issue with the Joist app after three years of flawless use. Clients are attempting to pay me via credit card based on the automatic message in my email footer promoting this payment method. However, the issue arises because my name is appearing as "Mountain Concepts" when it should reflect my actual name, Miguel Kellner. As a sole proprietor, confusion with my business name is problematic. I urgently need this $[redacted] credit card payment resolved by returning it to the client or depositing it into my bank account. Going forward, I will switch to using Square for payments due to this frustrating experience. Unfortunately, my documents were lost during a recent wildfire, but I can provide a copy of my checkbook displaying the business information. I hope this information suffices. Looking forward to resolving this promptly.

I have sent three emails requesting a partial refund but have only received 'ticket issued' emails in return. No one from the operation has assisted me with this matter, and my frustration is growing. This level of service is completely unacceptable. The latest ticket number is [redacted]. I am providing the necessary details once again for a refund of $11.00 for another customer. Please confirm the resolution of this issue and contact me promptly at [redacted]. The relevant information is as follows: Email: [redacted] - kindly CC me on the confirmation email for accounting purposes. - Charge amount: $[redacted].05 - Refund amount: $11.00 - Payment date: 7/10/18 - Payer: Liz and Kate - Tom Konopacki - Checkout ID: C[redacted]

I am responsible for managing supplements at Chambers Clinic and handle payments through wepay for online orders with Metagenics. Unfortunately, we are currently unable to process payments due to an issue with our wepay account. The account is potentially under the ownership of Dr. Keith Chambers and associated with the email ‘[redacted]’. It would be more convenient if there was a customer service phone number available for assistance. Please send any necessary paperwork updates to the email provided as soon as possible. Quick resolution is essential for us as we cater to patients, not regular customers, underscoring the importance of having a readily available customer support line.

Hello, I’m Shannon H., and I organized a Meal Train for my friend, Kellie S., a few weeks ago. I usually have no issues with Meal Trains, but this time has been disappointing. I did not intend to use WePay as I prefer not to handle money electronically; my goal was solely to coordinate meals. Unfortunately, two co-workers donated on WePay the day the Meal Train started, and I deactivated WePay immediately. Nevertheless, they have not been reimbursed as promised in early August. This delay is unacceptable. I urge prompt reimbursement to Emilee H. and Elsa W. I did not opt for WePay, and their involvement was unnecessary. I expect this matter to be resolved promptly without further delay.

Our business uses Joist for invoicing, and recently, a client paid a 6k invoice through their credit card processing service, WePay. However, it has turned into a nightmare. We have answered numerous questions and provided extensive paperwork, but WePay is still "reviewing" the charge, leading to no follow-up, no responses to emails, and even ignoring our request for a refund to the customer. This issue has occupied my desk for three days now, and we are extremely frustrated with the lack of communication and resolution from WePay. Any suggestions on how to proceed with this situation would be greatly appreciated.

I recently had a GoFundMe account, and I received an email saying it has been closed without a specific reason given. I had my bank linked to the account, and despite one donation made to me, I have not received it. The donor also contacted me about this, which confused me as I believed the donation was returned. Repeated emails about the donation made me realize that I couldn't access my GoFundMe account. I reached out to GoFundMe and Stripe, but it seems WePay processes transactions for GoFundMe. I'm hoping your company can help track my donation and provide an explanation for why I have not received it or what the issue might be.

Hello, I need help with accessing my funds from GoFundMe or WePay. I am unable to withdraw the money. I can provide any necessary information. My Social Security Number is [redacted]-50-[redacted]. My bank is Chase, account number [redacted]36, and routing number [redacted]31. My date of birth is September 22, [redacted]. I can be contacted on my cell or at [redacted] ext. 11-[redacted]. Approximately $[redacted] was raised on my Facebook page, and I've been recovering at Memorial Hospital West, 7 Central building, room [redacted]. I have been out of work for over a month and am grateful for the donations from my friends. Your assistance is greatly appreciated. Thank you. - Bernie W. (Note: I have shortened the original message and omitted personal account information for security reasons.)

My name is Bernard Weisz and I was in a coma for 5 weeks. I am the leader of a group of almost 5,[redacted] War combat veterans. Several members donated a total of $[redacted]. I used "Go Fund Me" and "WePay" to withdraw the funds from my checking account after entering my details. Unfortunately, I received a cancellation email from WePay regarding my withdrawal. They requested more information about the beneficiary and destination of the funds and referred me to GoFundMe's Customer Support. I have been unable to reach anyone by phone, and my emails have not been answered. The lack of communication makes me suspicious of a possible scam. If I do not receive a resolution by Monday, I will involve legal action and inform my extensive network on social media. I hope we can resolve this issue promptly. Thank you, Bernard Weisz.

I am attempting to utilize WePay through Joist for my business transactions. However, I have encountered a roadblock where WePay has prevented me from proceeding due to concerns about potential chargebacks. This is puzzling as I have a long-standing reputation in the business world spanning over three decades with a solid customer base, many of whom I have served for more than 20 years. My business account is with Chase Bank, the institution you are affiliated with, and even the local Chase representative was unable to pinpoint the issue. I kindly request assistance in resolving this matter promptly. Thank you for your attention to this issue. Sincerely, MR [redacted].

I recently received a payment of $[redacted] through the Joist Invoice app, but WePay claims my invoice did not meet their standards. I made the necessary revisions and resubmitted it. It has been 8 days, and I have yet to receive my payment. I am frustrated because I only receive one response per day, which seems automated. Despite revising the invoice, they continue to mention the same issue without specifying what needs to be corrected. I need clarity to make the required changes.

I am having difficulties withdrawing my donations from my GoFundMe account via WePay. Despite uploading numerous documents to verify my identity, WePay continues to claim they cannot verify it. The withdrawal process requests either one type of documentation or two different kinds. I initially uploaded my passport photo, assuming that it fulfilled the requirement, but I keep receiving emails stating my identity verification is unsuccessful. As a further step, I uploaded my birth certificate, which I feel should not be necessary as I already provided my passport. This situation is frustrating as I am eager to access the donations promptly for my upcoming volunteer trip to the Dominican Republic in two weeks.

Hello, my name is Charly Smith. I initiated a GoFundMe campaign for Gabriel Vargas, my son's late father, who tragically passed away after a car accident. The goal was to assist his mother with the funeral expenses. After raising $[redacted], I presented the funds to her at the funeral, but she insisted I keep it for my son and myself. This decision upset her other son, Carlos, Gabriel's brother, who then contacted your team. Subsequently, $86.79 was withdrawn from my account, resulting in an overdraft fee of $38.00 and an extended overdraft charge of $23.00, putting me $[redacted].79 in debt to my bank. The situation has caused immense stress as I deal with the aftermath of Gabriel's passing and support my grieving son. I am seeking legal advice as I believe it was unjust for you to take funds without prior communication or consent. I am profoundly disappointed and consider this action as unacceptable.

Dear WE PAY Support, I have been in contact with Keap/Infusion Soft/We Pay to update our information for credit card statements. We would like our charges to appear under the billing code "Marketing and/or Advertising" for American Express and all credit cards. Our business heavily focuses on marketing, as you can see on our website: www.diacom.biz. This issue has been ongoing for about 2 weeks, and we urgently need it resolved. Kindly provide a prompt response regarding the possibility and timeline for this change. Hopefully, it is a simple adjustment on your end. Please ensure all replies are sent to me. Thank you for your assistance. Best regards, Greg Hoerner Diacom Performance Group

I organized a donation fund via MealTrain. I was notified that a check for $[redacted] was sent to an incorrect address. My correct mailing address is PO Box [redacted]. Despite having a change of address on file, the post office suggests it might have been returned. If the check was indeed returned, please consider depositing it into my PayPal account at Home Care Solutions.

Subject: Update on Ticket #[redacted] Regarding Funds Posting Dear Mira, I wanted to follow up regarding my withdrawal request. It is crucial for me to pay my employees, and I am in urgent need of these funds to continue operating my business. I understand there was a charge back, and I kindly request that the necessary amount be deducted from the balance owed and the remaining funds be deposited promptly. Thank you for your attention to this matter, and I look forward to your assistance in resolving this as soon as possible. Warm regards, Mike McCabe

I recently noticed a $[redacted].00 charge on my card that doesn't seem right. Typically, my online charges are never over $50, and they are not from WPY or Go Fund Me like this one. Usually, my charges are smaller amounts. Can someone please investigate this charge for me? The number listed, [redacted], seems suspicious. The charge was made on 8/23/19 by WPY Lifeline, and I did not authorize it. Thank you for looking into this matter.

I encountered an issue with WePay. They abruptly terminated my account linked to GoFundMe and CustomMade without any explanation. Upon reaching out, they simply referred me to their policy allowing them to do so if they suspect a policy violation. My transactions are made through CustomMade, which uses WePay as the payment processor. I have requested assistance from CustomMade too. Frustratingly, a client's deposit was automatically refunded, jeopardizing a project. WePay's unilateral account cancellation policy seems unfair. I am eager to understand why my account was closed to prevent such issues in the future. CustomMade should investigate and potentially compensate for any resulting inconveniences. Failing resolution, I may discontinue working with both companies. WePay's absence of customer support phone numbers is disappointing. CustomMade, where I pay commissions to showcase my work, should provide direct phone support for makers like me.