Washington Wizards Customer Service Issues

My daughter attended a Wizards game and her "Birdie" safety keychain was confiscated during the security check for being a "Noise device". Although I understand the rules, she was not given the device back after the game. As a retired police officer from NJ, I bought this $30 device for my daughter's safety. I am disappointed that the item was taken and not returned. I would appreciate an explanation as to why arrangements were not made to return the keychain after the event. The "Birdie" was on her keychain, not concealed, and not used to avoid detection. Please contact me at [redacted] or email me at [redacted] Sincerely, Joseph M. G.