WalkSource Customer Service Issues

Following a missed flight, we were referred to a selection of hotels by the airline for an overnight stay. Unfortunately, our choice, the "Baymont Inn and Suites, Charlotte," was extremely unpleasant and unsafe within just 10 minutes of arrival. Witnessing concerning activities like individuals involved in illegal actions, damaged walls, and unsteady people frequenting the premises, we were shocked. Not only are we disappointed about the wasted $84 for our brief stay, but we are also worried about the possibility of other travelers, especially families, unknowingly ending up in such a distressing environment. The situation was so dire that even our Uber driver expressed astonishment at our chosen accommodation. Subsequent investigation revealed alarming reviews recounting similar unsettling experiences at the Baymont Inn and Suites Charlotte. It is vital for the safety of all patrons that this hotel be removed from the recommended list. Verification of these claims is urged, and a refund for our stay is requested.

My daughter, Kimberly I., made a booking via your site for the Hilton Houston North on Sunday, June 6. Upon arrival, we had to wait for over thirty minutes - accompanied by a tired 5-year-old after a long airport day - for our reservation to be processed. I contacted the hotel regarding missing blankets and issues with room temperature; they advised me to reach out to you since the booking was done through your platform. Amy Ortiz here, you can reach me at [redacted]. Requesting consideration for the room as I paid $95.11 for the night. Thank you, Amy S. Ortiz.

Subject: Issue with Reservation Ref: [redacted] I have been trying diligently to contact a representative regarding my reservation via phone at [redacted] through roomstorm with no success. On June 12, our flight was canceled late in the evening after a significant delay. Despite the inconvenience, the only compensation provided was a discounted room voucher. Many travelers, including ourselves, were left in a difficult situation. We were under the impression that the Wyndham Garden Elk Grove Village/O'Hare offered shuttle service, which sadly was not the case. As a result, with no available hotels due to flight cancellations, I promptly canceled our reservation upon learning we had no means of transportation to the hotel. Regrettably, I recently noticed a charge on my credit card statement for a room we never got to utilize. Following the hotel's guidance, I am reaching out to roomstorm in hopes of resolving this issue. Your prompt attention to this matter would be greatly appreciated before I consider escalating this further. Sincerely, D. J.

Subject: Difficulty Resolving Reservation Issue Hello, I have encountered challenges in resolving my reservation and sought assistance from an agent without success. On June 12, our flight was canceled after significant delays. Despite receiving only a discounted room voucher as compensation, many other affected passengers faced similar struggles. We were under the impression that Wyndham Garden Elk Grove Village/O'Hare provided a shuttle service, which was not the case. Consequently, we were left stranded due to the lack of available accommodations following the flight cancellations by AA. As a result, I promptly canceled our reservation with the hotel when we realized the situation. Despite canceling, I have noticed a charge for the unused room on my credit card statement. The hotel directed me to RoomStorm for resolution of this matter. Thank you, Debra J.

Our flight from Miami had to return due to a lack of fuel and a storm approaching. Traveling with my 11-year-old daughter, we faced a challenging night sleeping on the airport floor instead of reaching our booked hotel. Unfortunately, I mistakenly reserved the wrong location in my exhaustion. I kindly ask for your understanding and request that my card not be charged due to the unforeseen circumstances. Your consideration in this matter would be greatly appreciated as this error is uncharacteristic of me. Thank you for your time and understanding. Sincerely, Regan M.

On July 22nd, I made a reservation for the same night through Roomstorm.com at the Best Western Plus Denver International Airport Inn and Suites located at [redacted] Tower Road, Denver, CO. My confirmation number is [redacted]. Unfortunately, my flight was cancelled, and I had to take a taxi to the hotel at 11:30 pm. Upon arrival, the hotel attendant informed me that there were no available rooms, indicating a discrepancy in bookings. They assured me that I wouldn't be charged. Despite this, I was charged for the room, as reflected on my credit card statement. I attempted to contact the provided phone number from the confirmation text message, but no one answered. I kindly request a refund for the unused room. Thank you for your assistance. - J. Jasperson

I'm writing to inform you that I recently noticed a charge of $[redacted] on my account for a hotel reservation in downtown Atlanta that I did not utilize. After experiencing a flight cancellation on October 18 at Atlanta airport, I contacted a number provided by Delta to secure a room at the Downtown Atlanta Hampton Inn. However, upon discovering a free shuttle to a Hampton Inn at the airport, I promptly canceled the downtown reservation and made a new booking myself. Surprisingly, I have been charged for the unused reservation at the downtown hotel, despite the hotel having no record of our stay. I kindly request that you reverse the $[redacted] charge as it is unwarranted. I anticipate a prompt resolution to this matter. Thank you for your cooperation. Best regards, Ruth H.