Verizon Wireless Financial Customer Service Issues

Due to some unexpected emergencies, we fell behind on our bill, resulting in a few late payments. My fiancée uses her phone number, [redacted], for work, and it's essential for her to have it operational. We would appreciate it if you could consider restoring her number by setting up a separate account for her to manage the payments independently. By doing so, we can ensure the bill gets settled promptly and resume regular service. We are also committed to making payments towards the outstanding amount. Your cooperation in this matter would be highly valued. Thank you for your understanding, and we hope to resolve this situation positively to continue using your services without any interruptions.

Three years ago, my iPhone 7 suddenly stopped working after I left my contract with Verizon due to poor service. Unaware that I needed to return the phone, I later received a bill that I couldn't afford and now it's in collections affecting my credit. I believe I shouldn't have to pay $[redacted] if I return the phone. I want this resolved promptly. I request the removal of this information from my credit report and wish to avoid further interaction with Verizon. The situation was complex, but Verizon should have a record of my efforts dealing with phone issues. The latest representative I spoke with was apologetic and acknowledged mishandling my case. I have the phone and am willing to return it.

I am having trouble contacting Verizon Financial because they are asking for my Pin #, which I do not know. While dealing with issues at the Framingham Rte 9 Store this morning, I was advised to call regarding financial matters. I was given incorrect information during the purchase of my new phone last summer, resulting in extra charges. I want to rectify this to avoid further financial issues. I had asked how to close apps when I bought the phone and was misinformed. This misinformation may have caused the high bill. Being in my eighties, it is challenging for me to pay the regular bill. I also need assistance with a plan. The store representative mentioned options like Loyal Customer or Senior, and suggested I inquire further. Apologies for burdening you, but I truly need assistance. - Janet S.

My account service was unexpectedly interrupted, and unfortunately, I won't be able to make a payment to restore it until Friday. I have been unable to reach a service representative by phone as I do not have the pin required to access My Verizon account. I simply want to prevent the account from being closed. It's frustrating that despite being a loyal customer for nearly 15 years, I can't have a direct conversation with a representative to resolve this issue. Visiting a store for assistance has also been unproductive due to not recalling the pin I set up many years ago.

I waited on the phone for 57 minutes for financial services, but I had to hang up because my phone was about to die. I wanted to see if they could possibly give me until my next paycheck to pay my bill. My husband still hasn't gone back to work, and I'm struggling. I don't want my phone turned off because of where we live, and I need to be able to check on him throughout the day. Please don't turn off my phone, please. How long can you give me before you do?

The financial services provider should have corrected the overbilling by prorating the charges for the partial month. They indicated a rate of $3.67 per day for both phone lines. Additionally, they were supposed to credit the days when there was no service. As a result, the final bill should be less than $30, which needs to be refunded to my bank account. My accounts were transferred from Verizon to T-Mobile due to poor service with Verizon, particularly no signal at home. The phone numbers affected are [redacted] and [redacted].

I am disappointed that despite being a loyal customer for 8 years, my loyalty seems unappreciated. I am facing a challenging situation where my son, who is in the Army and currently stationed in Germany, required international communication. Our bill, which has been consistently around $[redacted] per month, has suddenly spiked to almost $[redacted] due to these calls. Could there be an option to pay $[redacted] a month until we catch up? Additionally, my parents need new phones as they lack 3G capability, and they are leaning towards switching to AT&T from Verizon. This experience has left me feeling disheartened about the lack of consideration given our circumstances.

I switched to Consumer Cellular in July [redacted] but have been incorrectly billed by Verizon for August to December, totaling $[redacted].56 since canceling in July. Due to surgery and hospitalization, I couldn't review my statements until now. I contacted Verizon, spoke to "Leah," but she could not resolve the issue. I provided my phone number, [redacted], former Verizon account number [redacted]95-[redacted], and PIN [redacted]. My name is Joan B., and I live at 69 Hawthorn Lane, Northampton, MA [redacted]. Please assist me in resolving this billing problem. Thank you for your help. Sincerely, Joan B.

I attempted to sign up for Verizon service for my phone, but missed the delivery of the SIM card due to a work emergency. After no further delivery attempts were made, my lines were disconnected. I tried contacting customer service multiple times with no success. Visiting two Verizon stores in person did not help either. I am unable to register for an account online as it states my lines are disconnected. I never received the Verizon SIM I ordered. I have switched to another service provider but am now receiving invoices for unpaid Verizon services. How can I resolve these charges and prevent future ones?

I am calling regarding the phone number [redacted] assigned to my elderly mother, A.B. Due to a security concern, her grandson installed an outdoor camera without their knowledge. Unfortunately, it unknowingly used up data causing her to exceed the limit, resulting in penalties. Despite warning messages, she was unable to grasp the situation. The camera was set up on a Friday and the excess data was resolved the next day. As she is on a fixed income, we kindly request forgiveness for the penalty and excess data. Changes have been made to prevent this from happening again. Thank you for addressing this promptly.

I need assistance with the Verizon account # [redacted]24-[redacted] and Invoice # [redacted]. In November [redacted], I switched my service to Consumer Cellular, but Verizon continued to bill me. Despite multiple attempts to resolve the issue through calls and letters, no solution has been reached. I provided documentation to Verizon showing that my number was transferred to Consumer Cellular. However, Verizon erroneously sent the account to a collection agency, harming my credit score and causing me to lose my credit card. I suspect this issue stems from Verizon's access to my bank account for auto-pay, which was not terminated when I switched providers. I recently received another bill for $[redacted].18. Please investigate this matter, cease billing, and notify both the collection agency and credit bureaus promptly.

I retired in September [redacted] and removed 3 out of 4 lines with Verizon but kept the flip phone, [redacted], as it was only $30 a month. I went back to work as a truck driver and reactivated all 3 lines on January 28, [redacted], along with the flip phone for a monthly total of $[redacted]. However, my bills have been higher and unpredictable, reaching over $[redacted] this month. Upon reviewing my account, I discovered my flip phone was changed from $30 to over $80 per month, and other line charges varied from $45 to $65. This discrepancy is concerning, especially as I am on autopay, and have been a customer for over 10 years. I visited the Onalaska store where Trevor and Davante acknowledged the error and corrected it. I believe I should receive a refund for the overcharges and questionable changes made to my account. I was also assured a $[redacted] credit for bringing my own devices, which has not been applied. I request a refund for each month where charges exceeded the agreed $[redacted] and hope for a resolution. Thank you for addressing this issue, and for the exceptional service at your Onalaska WI location.

Ticket [redacted]: Please refer to the Verizon notes from 5/19 until now. My account had a credit of over $[redacted], which I set up for overpayment years ago as per Verizon's suggestion to help with future phone costs. On 5/19, I ordered an iPhone SE [redacted] over the phone with Verizon. The representative misspelled my street name in the delivery address, which I noticed in the confirmation email. Upon calling Verizon, they assured me the label would be corrected for the two-day delivery. Despite multiple follow-ups, the phone was never delivered as promised. After various frustrating calls with Verizon representatives, I finally demanded a full refund of $[redacted].04, with $[redacted].59 to my WF checking account and $[redacted].45 to my NFCU credit card. Despite confirmation from a few Verizon reps, I encountered difficulties getting the full refund processed promptly. I urgently need the correct amounts refunded to my accounts. Please email me promptly with an update or any further necessary information. Thank you for your assistance in this urgent matter.

I encountered an issue with a recent iPhone purchase for [redacted]. The individual who took my order mistakenly inputted the wrong shipping address, causing my phone to never arrive. Consequently, I opted to cancel the order. The total bill amounted to $[redacted].04. Of this sum, $[redacted].59 was a credit resulting from an overpayment on my May 9, 22 statement, which initially had a credit of $[redacted].55. After deducting this credit, the balance of $[redacted].45 was to be charged to my credit card. Upon canceling my order, I requested for the $[redacted].59 credit to be refunded back to my checking account instead of being applied to my credit card. Although this was approved by Customer Financial Services on May 25, 22, the refund has yet to materialize. Despite following up in June and providing my account information, I have not received the refund, nor have I received any promised emails. Following up with Verizon Financial Services on July 6, I was informed that only $[redacted].?? was credited to my Verizon account, and I desire for the entire $[redacted].59 to be reimbursed to my checking account to allow me to pay for the phone purchased through Apple.

I acknowledge that there is a balance due on my account due to recent returned payments. I take full responsibility for this and am committed to settling it. On July 20th, I made a $[redacted] payment, but shortly after, the balance showed as $[redacted]. Following conversations with a representative, and later a manager, on the 20th, a promise to pay for the full amount on July 13th was noted on the account. Despite the agreement made, my phone lines were suspended since the balance showed as overdue for over [redacted] days. I believe that the recent $[redacted] payment should be considered, and I am reaching out for resolution. Verizon offered to reconnect services for $[redacted] as a compromise, but I am hesitant to agree due to this ongoing situation. Please contact me urgently at [redacted] to discuss further. Thank you, Rebecca Stuart.

Today, when trying to use my mobile phone, I was directed to the payment site to make a payment. I made a split payment, paying more than the minimum to avoid interruption, and arranged to pay the past due balance. I assumed this would keep my Verizon service going. However, when my Wi-Fi didn't return and my phone still directed me to make a payment, I chatted with a Verizon agent who said my service had been stopped and I needed to pay the full past due amount immediately. I haven't received any notifications from Verizon about this issue. We've been loyal customers for 22 years and rely on social security, which we get on the 5th of the month. I've had successful payment arrangements before and hope Financial Services will honor this one. Thank you.

Subject: Issues with Verizon service and international plan On the 19th of January [redacted], I must address the problems I encountered with my Verizon service under the number [redacted]. Despite being assured by representatives in Vermont and Texas that I could use my phone in Mexico and Latin America with the international plan, my experience proved otherwise. Upon arrival in Merida Yucatan, Mexico, I urgently needed to contact my U.S. bank due to an ATM issue, only to find my phone service failing me. Despite numerous attempts to resolve the service issues with Verizon support, the international plan did not function as promised and left me in a difficult situation abroad. Ultimately, I had to resort to purchasing and using a local MX SIM card. This experience has led me to refuse payment for a service that was not provided as agreed upon. In the future, I intend to have any negative credit reporting resulting from this incident rectified after six years. I am disappointed by the lack of service and the inconveniences caused by this situation. Sincerely, S.B. [redacted] Adrian Drive SATX [redacted]

I had arranged to pay my Verizon bill on the 15th, but mistakenly set it for the 17th. Due to an unexpected one-time fee being taken from my check by the state of Idaho, I can't pay my bills this week. I didn't receive any prior notification about this charge, which caused the delay in my payment to Verizon. If possible, I would like to request an extension of the payment arrangement until the 28th of February. On that date, I will be able to settle the full amount owed, which is $[redacted].69.

I am extremely dissatisfied with my experience with Verizon and would like to terminate the agreement. Despite not receiving a physical contract, I need assistance in understanding the process of cancellation. Following the suspension of my old device service, I visited a Verizon store and purchased an Apple 14, Apple 13, and Apple SE. However, I did not receive any guidance on how to operate the devices. At 75 years old, I am not familiar with cell phones, and it was inappropriate for me to be directed towards purchasing the 13 and 14 models. Unfortunately, I was unable to get the phones to function, as the customer service line was unresponsive after the Verizon Assistant instructed a one-time payment without specifying the amount. Additionally, I was denied access to financial services. After 25 years with Verizon, I am looking to cancel my agreement, return the phones, and settle any reasonable charges. Thank you. - B. and D. Dobson

I have been receiving multiple calls claiming to be from Verizon Wireless Financial. Upon checking the location of the number, it appears to be from Rochester, NY, linked to a Santeras Pizza place. The call is initially in Spanish and then switches to another line, presumably to redirect the call. I have blocked these calls, but they continue to come in when the business is closed. My assumption is that it might be someone from the kitchen staff or cleaning crew using the number for something suspicious when the owner is not present.