Vantage Deluxe World Travel Co. Customer Service Issues

To Whom It May Concern, My husband and I, Jessie and Kevin Flynn, are seasoned travelers who are used to dealing with unforeseen changes. First, we would like to highlight the positive aspects of our trip on the MS River Voyager from November 2 to 16, [redacted]. Bogdan, the cruise director, and Svetylo, the concierge, were exceptional employees who made our cruise organized and enjoyable. The ship itself was beautiful, the staff was wonderful, and the food was delicious. Due to low water levels on the Rhine River, 36 people from our group were accommodated at the Dorint hotel in Basel, Switzerland. However, our room facing the road on the second floor had no air conditioning, which was problematic for my sinus and asthma conditions. Despite requesting a room with air conditioning, we were informed it would come at an additional cost. The hotel's food quality and variety were subpar compared to the Hyperion Hotel where the others were staying, which was disappointing. Additionally, the last-minute notification of changes to the itinerary via a voice mail was not effective, causing confusion among many passengers. An email would have been a more suitable form of communication given the circumstances. We reside in The Villages, FL, a hub for travelers over 55, and have a wide reach through "The Talk of the Villages" website. We hope to hear from you soon regarding our concerns. We believe some form of compensation for the unsatisfactory hotel arrangements would be fair, and we are open to the possibility of a future discounted trip with Vantage. We aim to share our experience openly with our community and hope for a resolution to our issues. Thank you for your attention. Sincerely, Jessie and Kevin Flynn

My Vantage Travel trip was delayed for 9 months. As a compensation, they offered me a free longer trip. However, this trip was canceled four days before departure. Initially offered $[redacted], the compensation was later reduced to $[redacted]. I believe the compensation should reflect the $[redacted] cost difference. Unfortunately, Vantage Travel has stopped communicating with me, and I have not received any resolution yet.

I have received my airline assignment for my upcoming trip scheduled to leave on July 14th with reservation #[redacted]-1. Our seats are currently in row 49. Due to my severe neuropathy, difficulties walking, and history of bladder cancer surgery, I require frequent restroom access, especially at high altitudes during flights. Unfortunately, there is no restroom near our assigned seats on the plane. I kindly request to be moved closer to the restroom to accommodate my medical needs. Additionally, both my wife and I will require wheelchair assistance from the ticket desk to the gate. I have tried reaching out to Vantage without success, waiting on hold for 2 1/2 hours. I sincerely hope this message reaches the flight department in time. I am willing to pay any additional fees required to be reseated closer to row thirty. Your attention to this matter is greatly appreciated. Thank you.

Our trip “postponed” by Vantage has caused a refund issue. Our current reservation is valid until [redacted]. Initially booked for a trip to Greece departing in October [redacted], we had to make multiple calls to revert it to a reservation through [redacted]. Despite clarifying our preference to travel in [redacted], we were surprised to find a new booking for September [redacted]. Unwilling to travel before [redacted], I faced a 1.5-hour hold yesterday but got disconnected. The email response directed me to call, which was frustrating. How can I effectively communicate with Vantage to cancel a trip we do not wish to take?

I have a reservation with Vantage for trips departing from Western Canada on June 8. I have been attempting to contact their customer service and air department for weeks without success. Our trip is a river journey through Eastern Europe to the Black Sea. We initially booked it in [redacted] for Spring [redacted] and it has been delayed multiple times. I urgently need to speak with a representative to receive updated information. This morning, I was told a callback might take up to 2 weeks, which could be too late for our needs.

I am still waiting for Vantage to respond. I am requesting an upgrade to Business class air for the rescheduled trip on 08/11/[redacted]. I currently have Priority seating. It is frustrating that the trip has been rescheduled less than 24 hours before, now for the 4th time. I am disappointed with Vantage's lack of communication and customer service. I expected better treatment given the circumstances. The trip was planned 3 years ago and rescheduled multiple times. I have already faced inconvenience with hotel bookings and flight upgrades. Vantage deducted onboard credits and canceled optional tours, which is unfair as it was not my fault. I am seeking a resolution from Vantage either by refunding my $1,[redacted] from Lufthansa or providing a complimentary upgrade to Business class when the trip is rearranged. I prefer to speak with a representative directly. Thank you, Greg M. Soaring Eagle Realty LLC Phone: [redacted] Website: www.gregmaige.com Email: [redacted]

I will be going on the Luxury on the Nile tour with my neighbor and good friend E.T. I have requested through my Profolio to be on the flights to Cairo that Vantage booked for her. It's crucial for us to travel together since I am not a frequent traveler like E.T. who has a lot of experience. Could you change my flights to match hers? I am open to upgrading to premium economy, business, or first class. I understand there may be extra charges for the higher classes. I have already paid for premium economy. Please let me know the additional cost if I upgrade to business or first class for the flights to Cairo. Thank you.

I am contacting the accounting department for assistance in obtaining a detailed Vantage bill of charges and payments related to my canceled Nile River Cruise booking. The invoice must show charges such as travel insurance for Robert and Minnie S., members of the Ain't Done Traveling Group, and indicate a zero account balance. This documentation is required by Vantage Travel insurance to apply a $[redacted] credit to my current booking from Boston to Montreal. Unfortunately, the invoice is no longer accessible online, so I kindly request a copy to be mailed to me at [redacted] Briarwood Dr; Boone, NC 28[redacted]. For any inquiries, please reach out to me at [redacted]. Thank you for your assistance. Warm regards, Minnie S.

I have a trip insurance policy with Allianz/TripMate through VantageTravel.com, but I mistakenly provided the wrong travel start date. I've been informed by Vantage that they need to update the date and adjust the coverage amount. My trip, "Beauty of the British Isles," is scheduled to start with a flight booked for 8/2/23, although I initially indicated to Allianz the date 8/4. My current coverage is for $18,[redacted], but I suspect the current value of my trip exceeds that amount. I am looking to increase the coverage value. My customer number is [redacted]. Thank you, B. Silverman.