UPS (UK) Customer Service Issues

Dear Sir/Madam, I am in anticipation of an international package from the US with tracking number LZ[redacted]39US. Today, I discovered that a delivery attempt was supposedly made at 7:46 am, but nobody in our household was aware of this. There was no slip left, as is customary if a delivery is missed. I am unable to figure out how to arrange for a redelivery or proceed in this situation on the USPS website. I have confirmed that my address with the shipper is accurate. My details are as follows: Penelope Wilcock 18 Beaufort Road St Leonards on Sea East Sussex TN37 6QA United Kingdom The package's origin is from: Wrapunzel LLC [redacted] Northbrook Road Baltimore MD [redacted] Email: [redacted] Website: wrapunzel.wpengine.com The shipment was sent via First Class Mail International. Despite creating a USPS account, I am unable to access information on rescheduling delivery. I seek guidance on the necessary steps forward. Yours sincerely, Penelope Wilcock

I am inquiring about our account manager for Perei Group Ltd and Litewire Ltd. Our account number is 6W8767. Previously, our reps were Sam Stewart and Christian Myres, but I have been unable to reach them and suspect they have left the company. We would appreciate it if a new representative could visit us to discuss the data we extract from the UPS website. Currently, we are unable to gather the necessary information from the report, specifically regarding Receivers and summarizing the shipments by customer. We also request a review to ensure we are on the most advantageous tariff. Kindly respond to my query at your earliest convenience.

We were anticipating a next-day delivery today with tracking number 1Z290V[redacted]57. This delivery is crucial as it contains items required for a trade show on Monday. Upon checking the tracking status, it was evident that the delivery would not be arriving today. After reaching out to customer service, we were notified that the package was left at the Kentish Town depot and would be delivered on Monday. Unfortunately, this poses a problem as we will be at the trade show on Monday and no one will be available in the office to receive the delivery. This is unacceptable since we need the items for our presentation. Customer service could not provide us with the depot's contact information, and we have been unable to locate it online. We urgently need this matter to be resolved.

Tracking Number: 1ZW7933V[redacted] I received a notification through the online tracking application informing me about a delay in the delivery of my package due to operational issues. Unfortunately, the expected delivery for today has been affected. The order I placed was for 2 lithium batteries for my mobility scooter which are specifically from Germany. They were originally scheduled to be delivered today. With an upcoming cruise on Tuesday, it is crucial for me to have these batteries before we depart, as my mobility scooter is essential for my independence. Without them, I would be confined to my cabin, as I can only walk short distances. The uncertainty of the delivery timing is causing me significant distress, and I am anxiously hoping for a resolution. Regards, Susan G. 14 Jonathan Drive Skegness Lincolnshire PE25 1RR

Hello, I am currently at home waiting for my package. Unfortunately, the driver from UPS did not ring the doorbell and left a note in the mailbox, informing me to pick up my parcel elsewhere. This has become a common issue with UPS deliveries. I believe the drivers take shortcuts to save time, and it's frustrating. I wish UPS could improve their delivery service to ensure packages are properly delivered, rather than just leaving missed delivery notes. It would be more efficient and environmentally friendly if they found better ways to handle deliveries.

I have been waiting at home the whole day for a shipment. However, I received an email saying that a delivery was attempted for item 1ZE3367YDL[redacted]7. I can confirm that no delivery attempt was made because I have been home the entire time. There was no calling card left either, so it seems the driver did not follow through. This situation is frustrating as I cleared my schedule for this delivery. I would appreciate knowing when I can expect the delivery. Additionally, I suggest reminding your employees to buzz the individual flat number in a block of flats to ensure proper delivery instead of assuming no one is home.

I am new to using UPS and would like to send a parcel valued at £[redacted], measuring 140x30x40cms and weighing 30kg from the UK Post Code HR9 7ED to Germany (address: [redacted] Ostrau OT Kiebitz) using the standard 3-day service. I require insurance for the contents and would like a signature upon delivery. I was verbally quoted £53.03 including VAT and insurance, with the insurance cost estimated at £7.50. I found it challenging to communicate with your UK call centre, and navigating your website was difficult for new users like me. I did not receive an email confirmation of the quote. Can you please confirm if the quoted price includes the signature upon delivery service and if the insurance cost is indeed 1% of the value of the goods or £7.50, whichever is higher? Your prompt response would be greatly appreciated.

Subject: Formal Complaint Regarding Unknown Charge To Whom It May Concern, I am writing to file a formal complaint about an unsettling situation I recently encountered as a result of your company's inadequate procedures. Upon my return home, I discovered a 'note' from your company containing a barcode instructing me to pay £[redacted]. Unfortunately, the note did not specify the reason for this charge, leaving me bewildered and anxious about the substantial amount involved. After experiencing two disconnections while trying to reach your customer service, I finally spoke with a representative named 'Ian.' Regrettably, Ian seemed ill-equipped to assist me. Despite verifying my address and personal information, he was unable to trace the origin of the parcel, the company involved, or its contents. This lack of clarity is unacceptable. I can confirm that I did not make any purchases of such value through your delivery service, and subsequent checks with my bank revealed no record of such a transaction linked to my card details. It appears that my name and address were used by someone else for this order without my knowledge or consent. I disclaim any responsibility for the £[redacted] parcel and request that it be returned to the sender promptly. Ian assured me over the phone that I need not make any payment and that the parcel would be handled accordingly. For your records, my contact details are as follows: Poppy Harris 62 Heathcliff Avenue Fairfield Park, Hitchin Hertfordshire, SG54EY The confusion and distress caused to my family and me is considerable. I am dissatisfied with the inadequate assistance provided by your customer service team and the lack of clarity regarding the charges imposed. I am earnestly seeking a prompt resolution to this matter. If my concerns are not satisfactorily addressed, I will be compelled to escalate this issue further. Yours sincerely, Poppy Harris

I sent a parcel to the US on December 21, [redacted], which I booked online for £33.53 via Credit Card. I noticed an unexpected charge of £22.98 on my recent Credit Card Statement by UPS. I am confused about this additional charge as the original amount was clearly stated during booking. I am disappointed that UPS did not notify me beforehand or seek my consent for this additional deduction. I expect UPS to explain this charge promptly as I rely on the initial amount provided. The parcel was supposed to be delivered to the USA on December 24, [redacted], but it arrived on December 26 without any prior notification of the delay. UPS should have informed me about the reasons for the delay post-Christmas. I would appreciate a quick resolution to this matter.

Hello, I ordered a parcel to be delivered locally in Birmingham. I arrived at 12:30, and it is now 14:37 with no sign of anyone from Simply Local, which is already closed. I took a taxi here, but that's the least of my concerns. Simply Local has proven to be unreliable, tarnishing my experience especially since the parcel was supposed to be delivered by UPS. I regret to say that I must reconsider using your services in the future due to this unfortunate situation. I will wait until 14:45, and if no one arrives, I will unfortunately have to leave without the parcel. I will then need the parcel to be redelivered, and I hope there will be no charges involved, as it is not my fault that the parcel was kept at a location that is so unreliable and hard to access!

I made a purchase at Pelican Parts in California on July 19, [redacted]. My order number is [redacted]-[redacted]. The part was shipped via USPS Priority Mail International with the tracking number CJ[redacted]54US. According to the tracking information, UPS UK attempted delivery on July 26, [redacted], at 7:31 am, but no attempt was actually made. I have a RING elite doorbell that would have captured any visit, but there is no record of UPS arriving. This part is crucial, so please provide me with an update promptly. Thank you. - J. Davy, 83 Hill Road, Fareham, PO16 8JZ.

My items were scheduled for delivery on Wednesday, 07/08/19. Despite waiting all day, my package (tracking number 1Z01EW[redacted]95) did not arrive. After contacting customer service, I received conflicting information from two operators. I then conversed with Greta on Facebook, who informed me that the delivery was rescheduled for Thursday, 08/08/19. I later received a notification of a delay due to operational issues. When I reached out to Greta again, she was unhelpful and mentioned the goods would arrive the following day. At noon, I was notified that my package was damaged during transit. As of now (4:36 pm), there is no explanation provided on what occurred and when I can expect my items. This situation is disappointing as I paid for a service that has not been fulfilled.

My reference number is 1ZN3T9M[redacted]5. The pick-up time was delayed by 5 hours past the latest scheduled time, despite two apologies. The person who came for the collection had no UPS envelopes or packs. He was unaware of what he was supposed to collect (documents) and where it was being sent. Consequently, the sender refused to hand over the documents, and the collection did not occur. The UPS person pledged to come back on Thursday morning (15 August) but did not specify a time. This situation is unsatisfactory, resulting in a wasted day for delivery and an 80-year-old woman waiting all day for a collection that did not happen. I am looking for solutions, not excuses. Additionally, considering the sender's age, it is unreasonable to expect her to print a label. I request that the documents be sealed in the sender's presence, and the collector should show the destination address to the sender.

Hello, I wanted to inform you that my parcel from UPS Tamworth UK had its second delivery attempt yesterday. The tracking number for my parcel is 1Z2403YF[redacted]. After the failed first delivery attempt on 02/10/[redacted] at 16:41, I promptly requested a change in the delivery address to my work address due to my normal working hours. Despite this, the parcel was still attempted to be delivered to my initial address. Could you please provide me with the updated delivery information for today, including where and when my parcel will be delivered? Additionally, I would appreciate it if you could share a contact number for the courier. Thank you. Regards, Grzegorz K.

Dear Sir or Madam, I recently received a damaged UPS parcel from Canada and need to return the items. The UPS box was delivered to my address due to its high tax value, making it impossible to leave at an alternative pick-up point. I am requesting if UPS can collect the box from my home address when I return the damaged items. The shipping number is 1ZRF9755D[redacted]89, regarding Dave Glover's complaint investigation number [redacted]8. My home phone number is 0[redacted], and my email address is [redacted] The original box was too damaged to securely return the items, so I am currently looking for the right size cardboard container as a replacement. Thank you very much in advance for your assistance. Dave Glover

This is a formal complaint to UPS. I am seeking clarification on the mishandling of a parcel that was scheduled for delivery but got lost in the process. The parcel, labeled with specific delivery instructions, was not successfully delivered on the first attempt due to no one being home. Following unsuccessful delivery, I was informed it would be delivered the next day. However, throughout the day of the supposed delivery, I was repeatedly given false information about the status of my parcel. Subsequently, when attempting to collect the parcel myself, it could not be located in the depot due to numerous Christmas parcels obstructing its retrieval. The negligence displayed by UPS has not only caused inconvenience but also financial loss as the item is of high value. I demand that UPS takes immediate action to locate and deliver my missing parcel.

I received the wrong delivery. I was at home all day expecting my parcel to arrive from the Northampton depot. I tracked the delivery status all day and was surprised to see that it was marked as delivered to a person named Holmes in Northampton. 1. There is no one by that name in my household. 2. I do not reside in Northampton. 3. I did not receive a delivery card. 4. Why was no attempt made to deliver to me or leave the parcel with a neighbor? 5. I suspect there might be foul play involving my parcel, and as an officer of the law, I will pursue this as theft. 6. Tracking Number: 1Z2V65F1DL[redacted]0 I want my goods from the depot promptly, as I am aware they are there. If not, I will escalate this matter as theft.

Subject: Issue with Collection Agent and Driver Regarding the recent pickup of my consignment, I am disappointed to report that my local collection agent had a negative experience with your driver. The driver's aggression and offensive language towards the agent, prompted by the color of the labels, is unacceptable. I kindly request two actions be taken: Firstly, please reprimand the driver and provide him with the necessary training to manage his behavior. Secondly, I urge you to address the issue of the blue print on the labels promptly to avoid future incidents. Thank you for your attention to this matter. Best regards, David

Subject: Issue with Driver Behavior and Label Printing I would like to address a recent incident with your driver who verbally abused our local collection agent during a consignment pickup. The driver was upset due to the color of the labels printing in blue instead of black. I kindly request two actions: first, to reprimand the driver for the unacceptable behavior and provide him with training to improve his communication skills; second, to rectify the printing issue to ensure labels are in the correct color promptly. Thank you for your attention to these matters. Best regards, David

My parcel was picked up by UPS and departed the drop-off center on Thursday heading to CT, USA. However, I am now seeing a "RETURN to sender" status on my tracking number 1ZT4UW[redacted]12. Despite my efforts to call the provided numbers and engage with the Virtual Assistant, I have had no success. These were intended as small gifts for my grandchildren in the USA. I am frustrated, upset, and irritated by the lack of personal assistance and unclear reasons for the package being sent back.