UAB Hospital Customer Service Issues

I have been attempting for several months to address a preauthorization issue concerning an EKG and an ICD home monitor test. I have contacted the doctor's office front desk, the doctor's nurse, the business office, and the departments that conducted the tests, but I cannot find the right person to assist me with the missing preauthorization. I confirmed with my insurance that UAB should have initiated the preauthorization. The nurse I last spoke to provided me with a number for the department handling preauthorizations, but it connected me to the UAB police. Could someone please provide me with the correct contact information for resolving this matter? My bill is being sent to collections despite my efforts to obtain the necessary preauthorizations. Thank you. - Jo C.

My son was discharged from UAB with the understanding that two home care nurses would come to administer his PIT antibiotics and care for his tracheotomy. Although the IV antibiotics were managed twice, we haven't heard from any home healthcare nurse. It seems that 10 agencies have declined the case. Contrary to what was told, my son Matthew R. A., born on 06-22-[redacted], and I did not decline home health care. He has been home for about 5 days without proper trachea care. I am looking for a direct contact person who can address my concerns promptly. Additionally, I had a negative experience with a pulmonary care staff member at UAB. I am disappointed with the lack of care arrangements upon discharge. My son urgently needs trachea care today. Should I take him to the ER? This situation is distressing.