Twoo Customer Service Issues

I accidentally triggered a charge for credits I did not wish to purchase without any prior warning or confirmation prompt. It took me around 20 minutes to locate any contact information for this website. I insist on this issue being resolved promptly. I will only buy credits when I choose to, as the current setup appears to be designed to generate money by default. I am willing to continue using this site under my own payment conditions. Failure to address this immediately will lead me to report this intentional action to the appropriate authorities. A swift response is crucial as I do not have sufficient funds in my account to cover this charge and my bank will charge me for it.

Hello, I have a subscription with Twoo, and the costs were being deducted from a credit card that was registered on my phone. However, this card belongs to a friend of mine, which I used years ago to make a payment and remained saved in my phone. When I recently subscribed to Twoo, the charges were also deducted from this same credit card of my friend. I had no knowledge of this. He found it strange that he was being charged €9.99 each time, so he eventually blocked his card. As a result, I now have a payment delay. I tried to change the payment method on my iPhone, but Apple informed me that it's not possible due to the outstanding payment. They said I need to pay first. I'm willing to pay, but I'm unsure of the amount or where to send it. I'm unable to call you to discuss. I would appreciate guidance on how to proceed. I understand the need to make the payment and I'm committed to doing so, but I don't know where to transfer the funds. I hope to hear from you soon. Regards, Charles H.

Good day, My name is Adriana Azpeitia, and I have been using your website for some time to meet guys and form friendships with the hope of something more. Unfortunately, there are several individuals, especially foreigners, who are using this platform to commit fraud or deceive women for their own purposes. Why do they contact Mexican women? What is their intention? There might be people who genuinely feel an extreme need to be with someone special, and these unscrupulous individuals take advantage of their vulnerability to deceive them cruelly. I have received various emails in my account from men sending fake photos and information to deceive others. I urge you to pay attention to these individuals who are only looking to deceive people through your widely recognized platform. Please block access to these people. I would be happy to send fraudulent emails for further evidence if needed. Thank you in advance for your attention to this matter. Sincerely, Adriana Azpeitia

Hello, I am seeking assistance regarding my Twoo account. I recently opened an email from an acquaintance that led me to register on Twoo. However, I have never engaged in conversations with anyone on the platform. I reached out to customer service this week explaining that this unintended registration is now causing significant issues in my marriage. I requested for my profile to be deleted and for Twoo to confirm that I never actively used the account. Yesterday, I received confirmation that my profile was deleted. Still, I urgently need Twoo to email me verification that I did not interact with any users. This is crucial in resolving the misunderstanding with my husband. I innocently stumbled upon this site through an email link, and I desperately need your help. Thank you.

Dear Twoo, My username on Twoo is "Pardal do Telhado" from Portugal. On 01.02.[redacted], an unauthorized charge of 23.99 was deducted from my account by Twoo.com without my consent. I did not give permission for Twoo.com to make recurring charges. You have utilized my account information without authorization to withdraw funds, as I did not purchase any services this time and did not intend to. Please respond promptly regarding the reimbursement of 23.99 €. I will retract the bank complaint once the funds are returned. I urge you to address this issue promptly to avoid me escalating this matter on social media platforms like Facebook, where I have a large network. My IBAN for reimbursement is PT50 0[redacted] 0[redacted] [redacted] 7. Best regards, Hoping to hear from you soon, Toribio de Melim

I paid $14.99 on March 22nd for a one-time week-long access to see one person's response. However, Twoo deducted another $14.99 on April 22nd without authorization. I request a refund for the unauthorized charge and to stop the monthly deductions. I seldom find anyone worth engaging with on the site and usually delete emails regarding others' interests in my profile as they are often not a good match. Thank you. Akhter Rahman

Hello, I am Jose Pereira from Bilbao, Spain. I need assistance from Twoo's customer service regarding my account as Chez. I have been communicating with a girl named Florina Belleza from Manila, Philippines, through your platform. After meeting in person, she accused me of cheating on her by using Twoo to chat with other women while I was with her. Despite my denial, she provided screenshots of my alleged activity on the site, causing a rift in our relationship. She has since blocked me on WhatsApp and refuses to communicate. I am seeking your help to investigate why my profile shows recent activity when I have not logged in for over two months. I kindly request for assistance in contacting Florina directly to clarify the situation. Here are her details: Profile Name: Ina, Email: [redacted], Mobile: +63 [redacted]. Please reach out to me via email or WhatsApp. I urge for prompt resolution and the immediate deletion of my profile. Thank you for your understanding and swift action. Jose Pereira

I recently subscribed to Twoo for a 3-month Premium Membership. However, I was surprised to see additional charges of £65.99 for Sportlight activities, which I did not sign up for. I kindly request Twoo to refund this amount promptly. Thank you for your cooperation. Sincerely, Uyi Okhionkpamwonyi.

I have recently reported three fake profiles on Twoo that turned out to be scam accounts, which is very concerning. I always follow the guidelines and rules on Twoo, so I am puzzled as to why I received a suspension warning for supposed misconduct. Can you please clarify the reasons for this warning and provide information about the moderator who issued it? I am proactive in identifying scammers by using Google to cross-check photos and profiles. One instance involved a person pretending to be a girl but was actually a guy using YouTube makeup tutorial images under a different name. Despite these challenges, I have enjoyed using the site to chat and potentially meet new people. However, the site's struggle with managing fraudulent activities is evident, and it's crucial to address this issue instead of penalizing users who report scams. I urge Twoo to improve its moderation process to safeguard members and enhance its reputation. I hope to continue using the site without further warnings, as my intention is solely to ensure my online safety and avoid falling victim to scams. Thank you for your attention to this matter. Helen P.

I requested the cancellation of my Twoo account but have not been successful. I reached out to their support for assistance in canceling my account, but I have not received a response yet. I am still being charged on my credit card despite not being able to access my Twoo account due to an incorrect password/account issue. I have attempted to reset my password, but I have been unsuccessful. Even after trying all my email addresses, it states that the registered email address is incorrect. I urgently want my account canceled to stop the charges and seek a refund if possible as I have been paying for over a year without receiving any services.

Dear Customer Service, I am reaching out to inform you that my previous email account associated with my Twoo account no longer exists. This has left me unable to access Twoo as any password reset attempts are being sent to an email address that is no longer in use. I kindly request your assistance in guiding me on how to regain access to my Twoo profile. I have since updated my email address to [redacted], which is different from my original email address [redacted] that was deleted a few years ago. I understand that my current email may not match the one on file, causing difficulty in communication. Would you be able to assist me in resolving this issue? I appreciate your help in advance and apologize for any language errors as English is not my first language. Sincerely, [Initials]

I was banned by you, supposedly for having a second account, but you are NOT able to name it, outrageous! I do not pay or only for a few days, your service is also terrible. Lastly, I am NOT your friend, stop that! Please clarify and respond IMMEDIATELY, not after 24 hours thank you! Sincerely, Sent: Thursday, August 12, [redacted] at 10:44 AM From: "Twoo" <[redacted]> To: "Hma" <[redacted]> Subject: Twoo Premium has been activated Twoo Thank you, Hma! Your Twoo Premium membership is now active! Purchase details: 6 months Premium €49.99 Total price: €49.99 Payment method: Invoice Order number: # [redacted]11 Transaction date: August 12, [redacted] After the initial term, your Twoo Premium subscription will automatically renew for €49.99 every 6 months. You can cancel this at any time in your settings. Questions? Email us at [redacted] and we will get back to you in the next few hours. Or visit Twoo.com/bill. Premium Benefits: See the 17 people who like your profile See the 28 people who viewed your profile Contact anyone on Twoo See if your messages have been read Browse profiles without being seen And much more You received this message because you are registered on Twoo as Hma ([redacted]). Unsubscribe. Read our safety tips. Massive Media Match NV, Emile Braunplein 18, [redacted] Ghent, Belgium BE[redacted]. [redacted] Terms and Conditions.