TravelNow Customer Service Issues

The following are issues that customers reported to GetHuman about TravelNow customer service, archive #1. It only includes a single issue, reported on September 17, 2020. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.

Good morning, I made a reservation with SAS back in February at CLARION HOTEL Tromso, but unfortunately, due to COVID-19, I couldn't travel. I informed the hotel, SAS, and you via email, and Alessio from reply.travelnow.com replied on 25/03/[redacted], promising me a voucher. However, I have not received anything yet. I would appreciate a prompt response and a solution to the issue; otherwise, I will have to seek assistance from the Consumer Association, but I hope not to. Best regards, SERENA SABINA. Dear SERENA SABINA, We are contacting you regarding your reservation number [redacted][redacted] at Clarion Collection Hotel With. The hotel did not agree to a refund, but we can offer you a voucher to use in the future with the same hotel through Expedia. The voucher will be sent to your email within 4 weeks. Thank you for contacting Expedia. Alessio