Tile Customer Service Issues

I recently purchased and paid for 4 tiles. I received an email that they were on their way, but today I got another email saying they arrived. However, when I went to the post office, they had no information about my package. At home, I tracked the package and found out it was returned to the shipper today. Dealing with Tile's customer service has been frustrating; it seems impossible to reach anyone for help. I would like Tile to either resend my order since I have already paid for it, or refund my money if they are unable to deliver it. I appreciate any assistance you can provide.

On August 25-26, I purchased a combo pack of four Tiles to replace my failing ones, including two Style and two Sport Tiles for $75. I did not receive an order number or confirmation. Following their help center instructions, I emailed my name, shipping address, and last four digits of my credit card. The payment has been processed by my credit card company. I kindly request to receive the Tiles or a refund promptly.

I contacted Tile yesterday regarding my Sport Tile. I purchased the Sport Tile hoping for better coverage than the regular one I typically use, but it hasn't performed as expected. The Sport Tile only works about 50% of the time unless I reset my phone. Considering the lack of direct customer service options, I might switch back to the regular version or explore alternative products. Unfortunately, I misplaced my phone yesterday, but I've been tracking it using my laptop. Initially, it indicated the phone was near where I walked, providing a specific address. I visited the location, but the residents confirmed they didn't have it. Later, the tile showed my phone within range, occasionally connecting and even showing it ringing, though I heard no sound. I've combed through my entire house, wondering if the connection status on the map truly means it's here, despite pointing to a different address at the end of my street. Any assistance would be greatly appreciated.

On December 3rd, I placed an order for a Tile Mate with Replaceable Battery - 1 pack for $24.99 and a Tile Mate with Replaceable Battery and Tile Slim - 4 pack (2 x Mate, 2 x Slim) for $64.30 from Amazon.com Services, Inc. My order number is [redacted]-[redacted]. After signing into the Tile app with my Facebook account and [redacted], I need to return the products to Amazon. I’m concerned about personal information stored on the Tiles and want to have my account deleted. Despite contacting Tile multiple times, my personal data removal confirmation is pending. My Tile request number is [redacted]. Tile last reached out on December 9th at 4:37 PM PST, asking for my registration email, which matches the one I provided. Please, avoid sending responses to that email and use [redacted] instead. I've been informed that the deletion process may take 7-10 days as some data could remain in backups or due to legal requirements. Hoping to hear from you soon. Warm regards.

I ordered a package that was supposed to include the Alexa Dot. I expected it to arrive in time for the holiday, but it didn't. I'd like a credit for the cost of the Alexa so I can buy it separately. I ordered and paid for three of these and am disappointed with the lack of communication and response. These were intended as gifts for this time of year. Before promoting your premium service, please address these issues. I won't recommend this company until this is resolved.

I placed an order for four black "Pro" tiles and paid via PayPal. I received a receipt from PayPal and another one from Tile. After trying to confirm my order with the transaction number provided, I encountered an issue. I have been searching for a way to chat about this problem but couldn't find where to go. I've been attempting to connect all day but seem to need a laptop to do so, which I don't have. I stumbled upon this site, hoping to find a solution. I just want to understand why my order wasn't processed. It's frustrating to receive acknowledgments from Tile without any actual assistance. I truly made an effort to buy your product and feel embarrassed about the situation. I am interested in purchasing the tiles and trying your tracking app, but the process has been causing me distress. I hope to resolve this soon.

I am experiencing issues with three of my Tiles. One of them stopped working about a month after I got it, the app should have the exact date. The other two do not make any sound when I attempt to locate them. Last week, one broke while I was trying to make it beep by tapping it on the counter. I rely heavily on these Tiles for assistance, and I believe the Tile Pro I recently purchased will address these problems. As a busy business owner with constant meetings and employee management, I barely have time to search for misplaced items, which is why I chose Tile in the first place. I am hopeful that contacting customer service now will resolve these issues. Many people are aware that I use Tiles, but they have witnessed my struggles with them despite my appreciation for their benefits. If these problems are resolved, I believe others in my circle may be encouraged to buy them as well. Interacting with people fills up my daily schedule, and having functional Tiles would greatly assist me. Thank you for any assistance you can provide.

I am experiencing issues with three of my tiles. One stopped working after about a month, as indicated in the app. The other two do not make any noise when trying to locate them. Last week, in frustration, I accidentally broke one by attempting to make it beep by banging it on the counter. I find Tile products incredibly helpful when they are functioning correctly. I recently purchased a Tile Pro hoping these problems have been addressed. With a busy schedule filled with business meetings and managing employees, I rely on Tiles to save time searching for things. I hope to find a resolution to these issues, especially as I just bought a new Tile. Many people know I use Tiles, but have also witnessed my struggles with them. I believe they would consider purchasing Tiles themselves if they saw me using them seamlessly. As someone who interacts with people throughout the day, I would greatly appreciate any assistance in resolving these problems, even if it means replacing the tiles.

I recently got two new Tile Pros, but one is acting up by making random sounds and failing to connect to find my phone or keys, which is one of the main reasons I bought them. The customer service is not helpful at all, even though I reached out about the issue. They are asking me to return both Tiles to get a replacement, but only one is malfunctioning. I have emailed them twice but haven't received any useful response. I feel frustrated as I don't want to waste more time dealing with this. Any suggestions? Thanks, D.

I received several packs of tiles from my wife 10 months ago to replace tiles that were nearing their end. I have now switched out several old tiles, but there is one that will not activate, a 'mate' for keys. Here's the rub: I had already opened this particular mate when I got it... and MAY have tried to activate it. I actually don't remember. I can't find it listed on either my wife's phone or mine, so I can't be sure. BUT, one thing IS for sure: it won't activate! I've tried everything listed from turning Bluetooth off and on, turning the phone off and on, and repeatedly pressing the Tile button. If somehow I previously attempted an activation, I need to cancel or transfer it. Frankly, I'm lost. PLEASE HELP! Thanks, Bob Mayer

This is my fourth time reaching out. I purchased a Tile Pro, awaiting a replacement. I have issues with both as they do not pair with my phone. Ron mentioned the tile icon not always showing up on the bluetooth list. I've tried various troubleshooting steps like restarting devices, reinstalling the app, and changing the battery. I've spent over 6 hours on this. Another problem is the app not allowing me to find my item. Online, the "find my phone" feature doesn't connect. I received a second tile, hoping to get assistance over the phone for setup, but can't find a contact number. If this isn't resolved before May 30, I request a refund.

Hello, I'm reaching out once again regarding my Tile Pro purchase. This is the fourth time I've had to contact support. I originally bought one Tile Pro and am now awaiting a replacement to return the first one. I also purchased an additional one from Amazon, hoping for better results, but I'm encountering similar issues with both devices. The main problem is that neither Tile can connect or pair with my phone, tablet, or my mother's phone. Despite troubleshooting steps like restarting the devices, toggling Bluetooth, and reinstalling the app, the problem persists. I've spent over six hours on this since May 2nd and even after assistance from Ron, the issues remain unresolved. Issues with the app not allowing me to find items or connect to my phone online further contribute to my frustration. If these problems aren't resolved before May 30th, I request a refund to explore other options for my needs.

I recently purchased a new Tile Pro as part of a four-pack. Three of them paired successfully, but the fourth one is showing as already registered. I've attempted to pair it multiple times without any luck, still receiving the "already registered" message. Could it be possible that I received a returned item from a previous customer who registered it? What should be my next course of action? Can I exchange it for a different one? Thank you for any help you can provide.

Help Needed! I accidentally left my wallet in a restaurant last night. The tracking app still shows it's at the restaurant with a big blue circle when I'm moving around. Unfortunately, the tile device has vanished from my Bluetooth list, preventing me from playing a sound to locate my wallet. As I'm in Spain and returning to Amsterdam tomorrow, I'm feeling the pressure to make the sound function work to retrieve my wallet. The app displays a growing blue circle, indicating the wallet is close, with the last location registered at 22:18 yesterday. However, there have been no updates since then. I believe if I can reconnect the tile device to Bluetooth, I can ring it and locate my wallet. I'm unsure how to reinstall the device on Bluetooth. Any assistance would be greatly appreciated. Thank you, Astrid

I'm experiencing issues with my Tile trackers. Despite buying a replacement for a malfunctioning one, the app isn't recognizing either Tile now. Both Tiles are unresponsive and not connecting, rendering them useless. I've tried reaching out to the Help Desk but have had no luck in getting assistance. Initially, I was advised to wait 12-24 hours, but even after doing so, the problem persists. My attempts to troubleshoot have been unsuccessful, and I continue to be redirected to the app's start page without any resolution.

I recently purchased a new iPhone and am having trouble activating my Tile on a new account due to an invalid email address associated with the original Tile. I relocated to Arizona and changed my email as I no longer use Comcast, which is a Utah-based service. I can't reset the password because the email is no longer valid. I rely on my Tile regularly and need assistance in updating my email on the Tile account. Unfortunately, I forgot to do this before getting the new iPhone. Your support in resolving this issue is greatly appreciated. Thank you for any help you can provide. Best, Terri

I recently had my purse stolen, which had my phone in it. Despite using my Tile tracker, I couldn't locate it. The Tile website mentioned reasons like no battery, push notifications disabled, or the Tile app not running in the background. I'm unsure which of these are causing the issue, as I believe I have all settings correct. Walmart and the local police confirmed the theft through footage, but couldn't track the thief's car. I reached out to Tile's customer service via email, but their response was unclear. When I tried calling the phone, it went to voicemail, and using the Tile Community also didn't help. I'm hoping for assistance in locating my stolen items.

I recently retiled my bathroom and experienced an issue with a duplicate order I accidentally placed. Despite immediately contacting customer service to cancel it, I was informed it couldn't be done as it wasn't in their system yet. After providing evidence of payment through a PayPal screenshot, the order was already in shipping, so cancellation was not possible. I refused the duplicate package upon delivery and waited for a resolution. Unfortunately, weeks later, I only received a partial refund, which was around $5 short of the total amount.

I have purchased 6 Tiles, and mine needs renewal. This time, I am also looking to upgrade 2 to a Pro, 1 Mate, and 2 Stickers at the prices listed on the reTile site. Unfortunately, I am only getting a discount for one option, which is disappointing. I wish there was a phone number available for assistance. I am interested in ordering 2 Pro’s at $44.99 each, 1 Mate at $14.99, and 2 Stickers at $26.99. I believe my loved ones shouldn't have to buy their own. It would be beneficial if we could customize our options. Thank you. - H.R.

I activated a couple of tiles before purchasing the newer premium battery replaceables. I can't remember my account details as the app was linked to an old phone which was tampered with. I reinstalled the app on the phone, but I can't sign in. How can I access the app and log in to my account? My email is [redacted] and [redacted] Contact me via [redacted], which is not linked to the tiles. - M. King