The Tennessean Customer Service Issues

I brought The Tennessean newspaper tube all the way to my home in Sylvan Park from their building on Broadway downtown Nashville, but the carriers do not bother to use it. It seems they are unwilling to make the effort to utilize the newspaper tube I painstakingly installed.

This morning, on 8-20-[redacted] at 7:00 a.m., my newspaper was not delivered before I left for work. The Sunday paper arrived around 9:00 a.m., potentially because an automated system sent it after I called. It seems the delivery driver disregards delivery times, risking my subscription cancellation. Having been a subscriber for years, I'm concerned with this driver's lack of care and failure to meet the company's delivery standards. Please address this issue promptly. Unfortunately, my work phone doesn't allow me to dial [redacted] numbers to speak with a representative. Contact details: Karen E. [redacted] Dugger Drive Nashville, TN [redacted]

I have been trying to reach the Tennessean for over five days without success. The online chat is also closed. I received a bill with an extra charge of $3.00, making it a total of $21.00. I want to cancel my subscription and do not want the online emails. I recently received a letter stating that my bill will increase to $21.00 starting in November [redacted] monthly. I am not happy about the difficulty in reaching customer service but I am relieved to have found a way to contact you. Please cancel my account. The monthly charge should only be $18.00, not $21.00. I will mail the payment, but I request a refund of $3.00. I have tried multiple times to stop the unnecessary emails, which I did not request. Thank you.

Dear Ms. Diane Bond, I wanted to reach out to you because you were the only one who successfully resolved my delivery issue in the past. Despite renewing my subscriptions to the Tennessean and the Ashland City Times due to your help, I am facing problems again. Two weeks after renewing, I did not receive the Sunday paper on Oct 28th, and on the 31st my AC Times was found outside of the box on the ground. It seems that the carrier has reverted to old habits of not delivering to the box provided. I will try calling you again, as previous attempts have been unsuccessful. If this issue continues, unfortunately, I may have to cancel my subscription once more. Your assistance in the past has been greatly appreciated, and I hope you can convey the importance of using the designated paper box to the carrier and their supervisor. I am sharing this via email as customer service was unable to direct me to you over the phone. Thank you for any help you can provide in addressing this recurring problem. Best regards, H. Hodges

I have been a subscriber for almost 40 years. Lately, we have experienced delivery issues multiple times. Despite making calls and reports online, the problem persists. After contacting customer service, the delivery resumes briefly but then reverts to missing papers frequently. In the last 14 days, we have missed three deliveries, which is very concerning given our long-standing subscription. I have been assured by representatives that the circulation manager will address the ongoing problem, yet it continues. Our address is [redacted] Percy Warner Blvd [redacted], with no paper box. We are disappointed by the lack of improvement and feel like our loyalty as customers is not valued. - R. Garland

I have contacted customer service multiple times in recent months regarding delivery issues - late or no delivery. It used to be that if a paper was not delivered on time, they would send one. Not anymore. If you are missing a paper you paid for, you lose both the money and the paper. Papers need the most current news possible, and anything happening after 8:30 PM doesn't make it into the paper. How will printing the Tennessean in Knoxville provide Nashville with the most up-to-date news? After subscribing for over 40 years, I am considering canceling. Send your staff and printing operation to Knoxville so they can provide the same lackluster service you have given Nashvillians for the past few years.

I recently bought the Sunday Tennessean at Mapco Express on [redacted] Hwy [redacted] N. in Lebanon, TN [redacted] and was surprised to find out that the price had increased by 50% from $2.00 to $3.00 without any notice. I understand that expenses can rise, but a 50% increase without warning seems excessive. This kind of price hike gives off the impression that it's pay up or miss out on the paper, which may not sit well with the public and could hurt the paper's success. At this point, I don't believe the Sunday Tennessean is worth the new price.

I did not receive my newspaper today, March 22, [redacted]. My phone number is [redacted], and my name is H. Wilson. I live at [redacted] Woodmont Dr. in Gallatin, TN [redacted]. The delivery issue with the carrier has been ongoing since they started. Instead of placing the paper in the designated slot, it's often thrown on the ground. Today was the worst, as no paper was received. I contacted your office, and the response was to expect delivery tomorrow, but this is unacceptable as others in Gallatin received their Tennessean. I seek a resolution to this delivery problem to continue enjoying the paper as we used to. Considering the delivery person's repeated issues, I believe a change in personnel is necessary.

I have reviewed my recent bill and noticed a discrepancy. The bill includes a charge from the previous month which I had already paid on time. Acct #TN[redacted] shows an amount billed of $[redacted].48, with $66.99 still owed. I had paid $68.49 for February's bill, falling short by $1.50 due to not receiving a paper on January 20th. Despite informing your Customer Service Department and attempting to address delivery issues, I never received the paper. I typically pay my bills through direct bank payments (Wilson Bank & Trust), leading to a remaining balance of $66.99 after accounting for the missing paper. Wilson Bank & Trust confirms the electronic payment was sent to your account on 3/14/19 for an estimated arrival on 3/15. I kindly request the current incorrect bill be canceled and reissued for the correct amount of $66.99. Additionally, I had a frustrating experience with your customer service phone line, waiting for 31 minutes without a response after requesting a call back.

While reading my digital subscription, I encountered a notice stating there was an issue with it. After a lengthy call to the [redacted] number, I renewed with a credit card but the paper did not arrive. Multiple calls yielded no human answer in Nashville, only automated prompts. As a 22-year customer, I switched to digital for cost, but the lack of support is affecting my mornings. I prefer Tennessee-based customer service and expect my subscription after the charge. The Tennessean's current service disappoints, threatening my loyalty. I hope to find a suitable replacement soon.

Yesterday, I found my newspaper among the shrubs in front of my house. Initially, I thought it hadn't been delivered and didn't complain. Later, a friend visiting mentioned that the paper was delivered but placed where it was hard to see. Due to difficulty going down my porch steps, I requested the paper be placed on the porch. After contacting my carrier, the paper was correctly placed on the porch for over a week. Today, however, it was found thrown in the front yard. Unless this issue is resolved, I may have to cancel my subscription. I believe there may be a new carrier, as this problem has not occurred previously. My name is Susan Overton, and I reside at [redacted] Brentlawn Drive, Nashville TN [redacted].

For the past three years, I've experienced very inconsistent delivery service for the newspaper at my address where I've been receiving it for about 45 years. The past year has been particularly problematic with three main issues: 1. Sometimes I don't receive the paper at all. 2. The paper is not consistently delivered to my driveway as it used to be; sometimes it's left in or at my mailbox. 3. The delivery times vary greatly, with instances of delivery happening at all times of the day. It's currently 11:00 local time, and I just checked my mailbox to find it empty. Being 75 years old, I prefer the physical newspaper over reading it on my computer, a sentiment shared by my wife. I acknowledge that finding reliable delivery personnel can be a challenge. Some time ago, I was offered a price reduction, but the ongoing delivery issues persist. If I were to be compensated for every instance the paper wasn't delivered as expected, I would be owed hundreds of dollars.