Talbots Customer Service Issues

I ordered a pair of Skinny Ankle pants in black, size 15 from the Mt. Pleasant, SC store, but received navy blue instead. I explained I would only be back in November due to travel. Upon checking, I found I had two navy blue pairs. When I called to complain and explain the mix-up, the response was disappointing. The salesperson suggested I return them or find a black pair online, showing a lack of concern for the mistake. I was left annoyed and dissatisfied with the poor customer service. I doubt I will shop at Talbots again after this experience.

I adore Talbots clothing and had a positive experience with a recent referral from my sister-in-law. She shared a 25% off coupon with me, and I took advantage of a 60% discount on three maxi dresses online. When I visited the Talbots store in Deer Park, Illinois, the associate explained that I couldn't combine the discounts. Despite having over $[redacted] worth of items, she couldn't honor the 25% off coupon I received via email just the day before. The associate's attitude led me to leave the items and exit the store. I'm disappointed that the code wasn't honored and don't consider this good business practice. Best, Kara K.

I recently received an email from Comenity, your credit card company, and it included some concerning information about debt collection and bankruptcy details related to my Talbots credit card account. I have expressed my frustration in my response to their email, and I think it is important for you to address this issue with them directly. The language used in the communication was quite harsh, and it has left me hesitant about making future purchases with Talbots. I urge you to investigate this matter further.

Hello, I am Peggy Weldy from Hattiesburg, MS. I misunderstood my recent Talbots bill and unintentionally missed a payment. I tried contacting the collection agency in San Antonio but had trouble getting through. Due to the current situation with the virus, I cannot visit the store to settle the bill in person. Could you please provide me with the address of the San Antonio collection agency so I can pay the remaining balance promptly? I kindly request not to incur additional late charges as I have sent payment for the previous late charge. Thank you for your understanding during these challenging times.

I placed an order for a pair of crop pants at the beginning of May but have yet to receive them. I also enrolled in the new rewards card program and have not received it as promised. My sister sent me another pair of crop pants as a birthday gift, but they have not arrived either. My birthday is in two days on May 21, and I typically receive a gift card around this time, which I planned to use for my order. However, I have not received anything. I am frustrated with the lack of communication from Talbots. The long wait times on customer service calls with annoying music do not help either. I have been a loyal customer for 40 years and am disappointed with the current service. Where is the Talbots I used to know, and where are my missing items?

During my visit to the Talbots Store at The Avenue in East Cobb Marietta Georgia, I encountered a sales associate who was not wearing a mask. When I inquired about this, she expressed skepticism about the severity of the Covid virus. Fortunately, another masked associate assisted me at a different register. I confirmed with them that wearing masks is indeed company policy. I value establishments that prioritize my health and safety, and I expect consistency in enforcing such policies. If Talbots cannot ensure that all associates wear masks, I will have to reconsider shopping there in the future. It is concerning that one individual's disregard for mask-wearing could potentially jeopardize the health of shoppers. I will share my experience on social media if I do not receive assurance that all associates will adhere to the mask policy. Thank you.

I purchased a dress that doesn't fit. Despite numerous attempts to reach someone by phone, I couldn't connect with a human. I sent an email requesting an exchange for a different size. The reply stated Talbots would reach out to me, but so far, I haven't heard anything about the exchange. Now, I have received a bill for the original dress I wanted to exchange. I don't want to pay for an item I can't use. How can I resolve this issue? Thank you. Kathryn H.

I visited the Talbots store in Canton, CT yesterday to make a return. Despite the Connecticut Governor's Covid guidelines stating that masks are not mandatory when 6 feet apart or for medical reasons, I was denied service for not wearing a mask. The staff did not inquire about my situation and promptly asked me to leave. I have a medical exemption and was maintaining the required distance. I feel disappointed, given my loyal patronage to Talbots over the years. It would be beneficial for the staff to understand and adhere to the regulations mentioned in CT Executive order #7BB regarding masks. Please ensure the team is educated on this matter. Kindly contact me at [redacted] to inform me of the staff's training. Thank you for your attention. Sincerely, D. Manganello.

I recently received notifications from Fedex and Talbots stating that my order had been delivered, but when I checked, it was not there. Despite contacting Fedex for assistance, they directed me to reach out to Talbots. The delivery person reportedly left the package on the left side of the door, in front of our two-family house without ringing the bell. The package, which contained a pair of pedal pushers, was not inside the two large mailboxes beside the door, and it could have been stolen as it was left outside. The incident occurred on June 24th, and I am concerned about the missing package. I provided the tracking number ([redacted][redacted]), order number (200621IE15150), item number ([redacted]0 Petite 8), and my contact information. I expect either a refund to the original payment method or a complimentary replacement. As a loyal customer, I am frustrated by the lack of resolution and would appreciate an email detailing the resolution plan.

Dear Customer Service, I am writing to ask once again to stop sending me physical mailings. Despite being on the Federal Opt Out list for marketing, I am receiving about one mailing per week. This is not in line with good business practices. I have unsubscribed from your daily emails, yet I continue to receive numerous emails and physical sales mailings. This is too much. After being a loyal customer for over 25 years, I am disappointed with the excessive marketing tactics and decreasing product quality. Please confirm via email that I will no longer receive any physical mail from your company. I have previously contacted you about this issue, but my concerns were ignored. Additionally, there was an error in issuing a return credit to the recipient instead of the purchaser, causing inconvenience. Please remove my information from all physical mailings and ensure that my email is not added to your daily mailing list. Sincerely, Nadira Ramtahal P.O. Box [redacted] Astoria, NY [redacted]

I need assistance with my recent orders placed with Talbot. I chose to keep some items and returned the rest in the original packaging at the beginning of September. Despite the box being returned unopened, the outside was damaged and had a "NOT ON FILE" stamp. After contacting customer service multiple times, I was promised a new return label. However, after waiting and not receiving it, I had to follow up again and finally received a new label via email. I promptly sent the package back on October 1st, but as of today, I have not seen the refund of $[redacted]-$[redacted] credited back to my credit card account. I have made multiple unsuccessful attempts to reach Talbot's customer service by phone. I am frustrated by the lack of communication and the delay in processing my refund compared to other companies I have dealt with in the past. I hope for a swift resolution to this matter.

During my recent visit to the Mayfair store in Wilmington, NC, I noticed some changes that disappointed me. In the past, I've had a positive shopping experience and found a variety of women's sizes. However, this time the women's section was relocated to a small corner that resembled an outlet store, which was not ideal. Additionally, unlike other Talbots stores I've visited during the pandemic, this location did not allow customers to use the restroom. Even though a store clerk mentioned they didn't have a restroom, I observed that they did. As a long-time Talbots customer, these deviations from my usual experience were disheartening. Unfortunately, I may not return to this location due to the inconveniences faced during this visit.

Order # [redacted]E57624 I have contacted customer service twice regarding this order. The first call was on a weekend, and after a lengthy wait, I was advised to call back on Monday to speak with a manager. On my second call, I waited a considerable amount of time before speaking with a rep. They were going to address my issue with a manager, but our call disconnected. I am currently on hold again and writing this email simultaneously. My concern is that the sweater jacket is now $49.99, which is $30 more than what I paid. I was informed about the one markdown policy, which I find unfair. If I could receive another markdown to $49.99, I intended to buy the Italian Wool coat for $[redacted] and had questions about it. Despite understanding the impact of COVID on wait times, I am extremely frustrated after being on hold for 10 minutes. The Talbots ad mentions an extra 50% off sale items. I wonder if it applies to my order and the coat I'm interested in. I have been a loyal Talbots customer for years, but this experience may change that.

As a loyal customer for years, I have found it challenging to find the appropriate avenue for help as only computerized information is available, which does not address my concerns. Recently, I was billed a late fee of $37.47, which customer service assured me would be removed. However, upon receiving my bill today, I noticed the same late charge, along with an additional late fee totaling $66.94, unrelated to any purchases. This situation is distressing as it may impact my credit rating. Despite consistently making on-time payments for years, these charges have appeared on my account. I plan to escalate this issue by writing a letter to management to address this recurring problem.

I recently canceled my Talbots credit card because of the harassment I received from Comenity Bank through various means like email, texts, and phone calls. The issue arose when I mistakenly chose the wrong checking account for my payment to be withdrawn from. Even though I only had one late payment, I feel I have been treated poorly as a customer. I believe Talbots made a wrong choice in partnering with this bank. I have destroyed my card and will settle my final bill of $[redacted].11 once I receive it. I request the final balance in writing to avoid any further communication with the bank except for the payment. - Kathleen G.

Hello, I am Nancy P. from Washington, DC. I am a premier cardholder. I recently purchased a Valentine’s Day heart shirt from Talbots, which unfortunately unraveled after the first wear. Due to a lack of confirmation, I accidentally ended up ordering two more shirts. Amid health issues, I returned the items curbside, but encountered a complication with one of the shirts. After various communication delays and a mix-up with my credit card payment, I was charged a finance fee despite my prompt bill payments history. This experience, coupled with previous customer service issues related to a flash sale, has left me considering canceling my Talbots account. As a long-time customer and one-year member of the Customer Advisory Council, I value Talbots but seek better follow-through from the staff to ensure a smoother shopping experience. I hope to connect with management to address these challenges.

Since last March, my husband (80) and I (76) have been home due to our health concerns and the doctor's advice until we were both vaccinated. Just today, I was finally able to venture out to return Christmas items. One store was understanding about the extended return period, but at Talbots, I was informed that I had exceeded the 3-month limit. Despite explaining my circumstances, being a long-time customer didn't seem to matter. Disappointed by the response at Talbots East Cobb, I shared my intention to no longer support the store and cut up my Talbots card. Sandra G.

I have a question regarding my recent shopping experience at the Talbots store in Springfield, IL on Sunday with my friend. We both purchased items from the T by Talbots line, despite being told by the clerk that they never go on sale, including no employee discount. However, I received the new Talbot catalog on Monday with 25% off the same line of clothing, less than 24 hours after our purchase. Do we need to drive back to the store, an 80-mile round trip for me, to return and repurchase or can an adjustment be made? Should the clerk have been aware that this line does go on sale, especially since it was discounted the next day? Our combined purchase was nearly $[redacted] worth of T by Talbots items.

I accompanied my mother to return a gift from my godmother in December at the Arcadia store today, only to be told at the front desk that they couldn't process the return due to their 90-day policy. We were open to receiving a merchandise credit of $70 for a $[redacted] jacket that was too large. Despite explaining the delay was due to the pandemic, the staff member showed no flexibility. We left feeling frustrated with the lack of empathy compared to stores like Nordstrom. This experience discouraged me from purchasing a $90 dress. The jacket details are paisley, size Small: [redacted][redacted][redacted].

Today I visited a Talbots store in Edina, selected two tops to purchase, and proceeded to the counter. To my surprise, I was informed that the discount was 40% instead of the expected 50%. I mentioned receiving multiple emails over the weekend advertising a 50% off promotion. The salesperson clarified that the discount was indeed 40% and suggested that I might have received an email from the outlet store. Upon showing her the email, she noted it was for online purchases only. I was disappointed that my 50% coupon was not honored. As someone working in a loyalty-focused ad agency, this was a clear example of customer dissatisfaction. Consequently, I decided not to purchase the tops and may explore other nearby stores such as Title Nine, EverEve, or Bluebird Boutique.