Taco Cabana Customer Service Issues

I typically enjoy your food and usually receive great service, but today was an exceptionally disappointing experience. Waiting in the drive-thru for over 25 minutes was frustrating, and when I finally reached the window, the employee was rude and dismissive. Despite the long wait, I refrained from mentioning it due to his attitude. After paying $10.23 for my order, he handed me my drink and food hastily before abruptly closing the window. I realized I didn't receive a receipt but was informed that the computers were down and they couldn't print one. Upon reaching home, I found that the food was cold and dry, the worst quality I have experienced from your establishment; this was particularly disappointing considering I live just 2 minutes away. To make matters worse, I had a 2-year-old in the car with me, which added to the overall negative experience. The employee who worked today could benefit from retraining on customer service and understanding the expectations of a drive-thru service, which should not entail waiting 30 minutes for subpar food.

As a long-time TC customer, I've observed that the drive-through service at the Sherman, TX store is excessively slow. Currently, I've been waiting for over 20 minutes while being the third car in line. I believe if customers who ordered quesadillas were requested to move to a specific waiting area, the drive-thru process would significantly improve. This store tends to encounter delays frequently, mainly caused by quesadilla orders. Although I have been directed to pull over before, it seems to be an uncommon practice. Additionally, despite TC being famous for its salsa bar, I often have to request salsa at the drive-through. Simple details like this can impact the overall customer experience beyond just the food quality.

I recently visited the local Taco Cabana to investigate the slow service. After waiting for 25 minutes in the drive-through, I opted to go inside to order. Inside, I noticed two women engaged in an inappropriate conversation while a customer in a Tahoe waited at the drive-through window. The service was slow both in taking the order and preparing the food, with the women more focused on their discussion than on attending to customers. A man in a hoodie stood out as the only one working efficiently, taking orders, cleaning up, and handling tasks while the kitchen staff seemed uninterested. The food preparation in the drive-through was notably delayed, and the women continued their distracting conversation throughout my visit.

On November 1, [redacted], I visited the Waxahachie Taco Cabana to place an order for two dozen tacos for pickup on November 5. During my visit, I had a meal with a friend and was advised by a staff member to speak with the manager regarding the Monday order. The manager took my order for the 1st and confirmed a pickup time of 8:30 AM on the 5th. I was recommended to order online next time, which I replied that I would consider. When I sent someone to collect the tacos, the manager's attitude was rude and she expressed frustration about the order, mentioning we should have ordered online. Despite making prior arrangements, the manager's reaction was unexpected and off-putting. This incident has made me reconsider future orders, even though my agency has been a frequent customer of Taco Cabana. The order reference number for the pickup day was #[redacted] on November 5, [redacted].

I ordered the Eggs Mexicana at the drive-thru and showed my military ID. The employee appeared frustrated when I requested my military discount. After a lengthy wait, I received my order, but the eggs were watery, rubbery, and had burnt pieces in them. I returned to the TC location and went inside. The cashier was polite unlike the manager and the unpleasant woman at the drive-thru. They refunded my money. Despite the health violations in July, I decided to give this TC another chance. I usually don't face issues at other TCs in town except for this one. Additionally, the kitchen was disorganized, and an employee was seen sitting on a prep table consuming food and drink, which was unsanitary.

I recently visited Taco Cabana on Theo Malone off of 35 and had a disappointing experience with the band that played on Friday night. They were very rude and didn't play good music. The atmosphere felt unwelcoming as they asked customers to move without any clear indication of reserved areas. Additionally, the restaurant was dirty during happy hour with only one cashier, causing long waits and frustration. The manager at the cashier was not attentive to the growing line. There was also an issue with slow service; it took 30 minutes to receive chips and queso. I believe promoting the new employee Luis to a management position could improve the overall efficiency and customer service at this location. Thank you.

I had a negative experience at the Taco Cabana in League City. After ordering, I waited in line to pay behind a car where employees were socializing with someone they seemed to know. One of the employees, named Ashley, was particularly unprofessional. When I addressed the lack of service, she responded defensively and disrespectfully, even mentioning that she didn’t care about my complaint. This encounter, paired with long wait times and apparent lack of management, has led me to decide not to return to this location. It seems there are ongoing issues at this Taco Cabana that need to be addressed for better customer service.

I placed an order for $[redacted].00 on the Taco Cabana website for a 9:45 am delivery. It is now 10:24 am, and I was informed that my order hasn't been prepared. I have 50 guests arriving at 11 am, and I'm left with no food to serve them. This lack of communication and delay is completely unacceptable. I need a resolution to this issue promptly. At the very least, I expect a full refund due to the extreme delay in providing the food promised. I await your swift response. Best regards, Rupal P.

I visited the Taco Cabana location on Culebra Rd/Reed Rd and tried to redeem offer code [redacted] for a free sampler with the purchase of a 20 oz drink. Unfortunately, the drive-thru staff were unaware of the promotion, causing confusion and delays during my visit. After discussing it with multiple employees, they eventually provided the drinks and samplers with an unpleasant and rushed attitude. They mentioned that other customers had experienced similar issues, being charged extra instead of receiving the promotion. I was taken aback by the situation as the promotion clearly stated a free sampler with a drink purchase on Taco Cabana Tuesdays using code [redacted]. I double-checked the offer to confirm I had read it correctly. Given the staff's behavior, I felt uneasy about consuming the items received, concerned they may have been mishandled.

I visited the Hurst, TX location on Precinct Line Rd. Inside, the order taker Dimitri asked my wife if she wanted a senior discount, but she declined. Then, he commented on her hair, which upset us. I asked to speak to the manager and a woman named Krista came out. Despite multiple chances, she only weakly apologized. I believe the approach to senior discounts needs improvement; usually, businesses clearly offer them with signs, letting the customer start the conversation. I explained my wife's serious illness, which Demetri and Krista did not empathize with. When I asked for the corporate number, Krista gave me a chat line. Overall, this was the worst customer service experience for us. I want both Dimitri and Krista fired and a personal apology from the CEO to my wife. The assistant manager provided a contact number for headquarters, and Krista falsely identified Dimitri as Brianna Johnson. I have already posted a detailed review on Google Maps.

I visited the Taco Cabana drive-thru on [redacted] in McKinney. After reaching home in Plano, Texas, I noticed the nacho lid was not secure, causing spillage in the bag. I called and spoke to a shift manager, Christina, who insisted I drive back 20 miles on Monday with the nachos for a refund or replacement. She displayed rudeness and lacked consideration. When requesting corporate contacts, she was unhelpful and even ended the call abruptly. Now, feeling dissatisfied and hungry after work, I have to cook. This experience, stemming from my Saturday, April 27th order between 4:00 and 5:00 p.m., has left me highly disappointed with the subpar service today.

Approximately less than a year ago, I had placed an order for 48 breakfast tacos for an event scheduled on September 5, [redacted]. Upon arriving at the store to pick up my order, I found it closed and dark. Despite waiting for an hour, no staff appeared. Consequently, I had to hastily arrange breakfast for over 50 employees. After contacting the store, the manager apologized, mentioning that an employee had been involved in an accident earlier that day. He assured me that the order would be complimentary the next time we placed it. When I followed up on Monday, a new manager stated she did not recall the incident and promised to check with another manager who might remember. However, despite assurances of a callback, it is now Wednesday, and I have not received any communication. Additionally, my attempts to reach the store at [redacted] have been unsuccessful. I have a similar event planned for September 3 and would appreciate a prompt resolution. Thank you, Avalon S. [redacted].

I recently ordered a brisket bowl from Taco Cabana on Little York off of the Eastex Freeway at 12:40 a.m. However, the rice was missing from my order even though I specifically asked for it. When I returned to request a remake, the drive-thru clerk was unhelpful and displayed a poor attitude. This type of service occurs consistently around 12:30 a.m. every time I visit. I would appreciate better customer service in the future. Thank you for your attention to this matter.

I am currently employed here, and I am known as James Hoey. During busy times at the store, the main bosses are absent, leaving me to handle the Drive-Thru and front counter with no support from the General Manager, Bretta Jones. Despite being sick and having called in sick three times already, I am being pressured to work by my manager who seems indifferent to my health and the cleanliness of the workplace. I reached out to her about providing a doctor's note, but have not received a response. The working conditions under Bretta's management are unfair, and I suspect there may be illegal activities occurring. Corporate should address this situation promptly.

I recently visited the Taco Cabana at Cooper & 20 in Arlington, TX. I ordered 2 potato and egg tacos to go, but I was disappointed with the quality. The potatoes tasted old, which is not up to the usual standard of Taco Cabana. When I contacted the manager, Roman, he dismissed my complaint and claimed that everything is served fresh, which I know is not true. I was also surprised to find out that they no longer serve salsa verde, which was one of the reasons I enjoyed dining there. I hope Taco Cabana can improve both their management and the quality of their food to maintain their reputation as a great restaurant. Thank you.

I am disappointed with the service I received. I went through the drive-thru, ordered a fajita taco combo, sour cream, queso, and chips for $11.65. Upon driving away, I realized the sour cream was missing. I returned and informed the attendant. She requested my receipt, then asked for the queso back. Confused, I complied. Her rude behavior prompted me to request a refund. It was unsettling to see her lengthy nails while working, as I come from the medical field. I expected better treatment as a customer at Taco Cabana.

I ordered a chicken fajita bowl and a steak burrito in the drive-thru. I received refried beans instead of barracho beans in the bowl, along with minimal rice and lots of lettuce. The bowl was cold, the steak burrito had no steak, and it was much smaller than usual. Additionally, the wait time exceeded 10 minutes. Disappointed with the experience.

Today around 2:00 p.m., I visited the Kingwood Taco Cabana drive-thru. The employee who took my order was also handling salsa while wearing long, fake nails with nail polish. I believe that Texas health codes prohibit food handlers from wearing fake nails and polish due to potential chemical contamination and chipping. When I mentioned this to the manager, they dismissed my concerns. I urge someone to investigate this matter further to ensure proper nail hygiene practices are being followed at the Taco Cabana on North Park in Kingwood, Texas.

I visited today and witnessed a situation where a Hispanic female manager was speaking loudly and harshly to an employee. She was not only yelling at the girl but also giving her orders in a disrespectful manner. While I acknowledge that she holds a managerial position, it is unacceptable to speak to or treat someone in such a way. Unfortunately, this is not the first time I have encountered this behavior within this company. This experience has left me with no desire to return. I urge the company to address this issue promptly as it is concerning. Location: Conroe, TX.

I recently started at TC but received inadequate training for the cashier position. I need guidance on learning the new POS system. Unfortunately, I was let go due to mistakes in taking customer orders. Management didn't provide a current menu or a training manual for the register. They mentioned managers are now expected to handle cashier duties. While assured I still had a job, the timeline for my return is uncertain. During my first day at the register, the person training me was also unfamiliar with the system. The staff at the hot bar were unkind, with one person even yelling at me for a mistake. I believe this was due to my lack of proper training on the new POS system. Now, I find myself without a job. Can someone please assist with this issue? - Althea T.