TECO Energy, Inc. Customer Service Issues

Water is getting into the sealed Electrical Room of my newly constructed plant, causing moisture inside the Main Control Panel. There is still standing water on the low side of the room, raising concerns that the Power Transformer Station may be channeling water through the conduit. I worry about the risk of an Electrical Fire/Short circuit. I want to make sure the Transformer in the locked panel does not have water inside. It feeds meter #[redacted] at [redacted] Fife Road, Mulberry, FL [redacted]. You can reach my company at [redacted].

I need assistance as my service with TECO was unexpectedly interrupted after making a payment. I contacted customer service, paid $[redacted] towards the $[redacted] outstanding bill, but struggled to set up a payment plan despite spending hours on hold and visiting the office. Eventually, I had to pay $[redacted] again to restore service. Although the automated system shows the $[redacted] overpayment credit, I'm moving soon and need a refund, not a credit. I urge TECO to promptly process the $[redacted] refund to support my relocation. Please address this matter quickly. Contact me for any needed details. Thank you. Bethany P. [redacted] [redacted]

I am contacting you regarding an issue I experienced with my recent payment to TECO for services. Yesterday, my service was unexpectedly disconnected, leading me to reach out to your customer service team for assistance. Upon contacting them, I learned that I still owed $[redacted]. I promptly paid $[redacted] and planned to set up a payment arrangement for the rest. However, I could not reach a live agent after spending three hours on hold. Despite going to the office in person, I was unable to speak with someone. I attempted to resolve the matter by calling back, but my $[redacted] payment did not reflect in the system except for a text confirmation. I ended up making an extra $[redacted] payment to restore my service, essentially double-paying. The system shows the $[redacted] overpayment as a credit on my account. However, I am moving soon and will no longer need TECO's services. I urgently require a refund of the $[redacted] excess to assist with my relocation. I kindly ask for your immediate attention to this issue and request a clear refund timeline. Please refund the amount in the same manner as my initial payment. Below are my contact details for your reference. Thank you, Bethany P. Phone: [redacted] Email: [redacted]

In November [redacted], I relocated from [redacted] Avenue F.S.E, Winter Haven. I received my final bill of $[redacted]. Due to a hurricane, I had no alternative housing. I informed Teco to use my $[redacted] deposit to cover the bill. I never received another bill, assuming it was settled. Now, I am renting a house at [redacted] AvenueE.S.E, Winter Haven, Fla, from my sister. I intended for the electricity to be transferred to my name, but my credit score dropped from [redacted] to [redacted] due to the Teco issue. I have a flawless payment history. I've paid the bill to the credit bureau, set to clear on Aug 3, but how can I fix my credit score with all three bureaus? It's disheartening that a company like Teco can make such a significant error. I'm 70 years old and currently unable to walk.