Swann Technologies Customer Service Issues

Hello, During recent building work, our CCTV system was disconnected, and I've forgotten the password for my DVR (SWDVR-41425H), serial number [redacted][redacted], purchased as a SwannDVR4-[redacted] CCTV Smartphone Kit from Screwfix Winchester on 05/06/[redacted]. I need help resetting the password to access footage and adjust the date and time. I've checked the Swann website but am unsure which Password Reset Guide is suitable for my model. Could you please guide me to the correct one? Thank you in advance for your help. Best regards, M. Rogers

Case Number: [redacted]7 I bought the Swann driveway alert kit in May [redacted], and it has been functioning flawlessly for about 13 months. I've changed the batteries twice with no issues. When I tried replacing the batteries with Lithium ones in preparation for winter, I encountered difficulties getting the system to work properly. Despite attempts to pair the Alert Sensor, I've had no success. I have been in touch with technicians Ash and Jay over the past few days, but the problem persists. I am seeking advice on resolving this issue as the unit brings me great comfort when it operates correctly. If there's any solution other than purchasing a new unit, I would appreciate the assistance.

We recently encountered a technical issue with one of our Swann surveillance cameras. The model of the DVR is COHDR-D161080P-US, and we use COSHD-C1080X4 dome cameras connected via BNC cables. One of the cameras was not functioning, so we attempted to troubleshoot by relocating it to a different port on the DVR with no success. After switching to a different location with a new BNC cable (non-Swann brand), we faced a problem where the camera would power up but display no video feed. Surprisingly, when reconnecting the camera with the original "bad" BNC cable, it started working again. We are puzzled as to why the camera would only function with the old cable despite initially showing signs of damage.

Hello, I purchased a Swann four-camera system from you, and it has been extremely difficult to figure out. The cameras are installed, but the system is not functioning properly. The TV screen just displays the startup wizard asking to choose a language, but I am unable to select a language. Additionally, it does not connect to my phone and keeps showing a password error message, even though I have not set a password. I have attempted to use "[redacted]" as instructed, but it still shows a password error. Can you assist me with this issue? Thank you.

Good Afternoon, I am reaching out regarding a camera I purchased from your company via Amazon approximately 4-5 months ago. Despite encountering issues with its battery life from the first week, it completely stopped functioning last Friday. It does not display any lights but emits a faint humming noise. I am requesting a refund as the camera is only a few months old and is now inoperable. I am willing to return it in a fully paid post bag if necessary. The camera was initially bought for security reasons, as my partner has anxiety about our back garden's safety due to previous incidents at our residence. I understand the purchase was made through Amazon but originated from your company. I kindly ask for a prompt resolution to this matter and will provide my details once I receive your response. Thank you for your attention to this issue. Regards, Steven Redfern

Good afternoon from Bulgaria. My name is Mr. Royston Wright, and I have a DVR system at our residence in the UK and an NVR 87285H here in Bulgaria. The issue I'm facing is that the monitor displays 'No Signal' when connected via HDMI or VGA cable, even after changing the cables and trying a different monitor. I've rebooted multiple times without success. Despite having a good internet/Wi-Fi connection, I'm unable to resolve this issue. Furthermore, I'm unable to access the NVR to check the settings as it seems I can only do so via the monitor. The cameras are functioning as I successfully downloaded the SwannView Link App on my MacBook Pro, but the display is not seamless. My NVR Serial Number is [redacted][redacted], and my UK mobile number is 07[redacted]74, which works in Bulgaria. Any assistance and guidance on resolving the above problem would be greatly appreciated. Thank you, Royston.

I have had a Swann DVR security system with 4 cameras for several years. Recently, I have been unable to access the system remotely through Swann's app. My system is located [redacted] miles away from my residence, and after visiting last week, I confirmed that the security system and Verizon network (WiFi) are working fine. However, I am still unable to connect via the Swann app to monitor my property remotely. During my visit, I tried contacting technical support over 30 times in three days, but each time I selected the option for technical support, I was told no one was available to assist me. I even tried calling back multiple times and was hung up on. I am in desperate need of help!

I am experiencing an issue with my monitor connected through HDMI to my DVR4-4580V. Initially, I could resolve it by restarting the unit, but now the monitor consistently displays 'no signal' after showing the Swann logo briefly. Despite this, I can view the cameras on my smartphone. I am seeking advice on how to address this problem. Thank you.

I am having an issue accessing the cameras from my phone as I am prompted to enter an email and password. However, the email associated with the account was hacked, and I now use a new one. I am unable to reset the password as it would send information to the old email address, which I no longer have access to. This is concerning as I am unable to view any images of my home. I contacted customer service, but they only provide assistance online. I urgently need help as I am worried about the situation at my house. Can someone please advise me on how to change the email address on the account?

Hello, I recently purchased the Swann 16 channel 12 camera unit from Costco, and the delivery was made on Dec 1, [redacted]. The specific item is #[redacted] - Enforcer 4K 4TB. Initially, the unit worked well, but then it started having issues booting up. Although the power light is on and the fans are running, the blue light does not come on. Despite trying various troubleshooting steps from your website, the unit still fails to start up. The monitor only displays the Swann logo, and I believe the unit needs to be replaced. Due to the complexity of installation, removing and returning the entire unit to Costco is not feasible. We are requesting a replacement unit without having to uninstall all the cameras. Our security system is crucial for our Shop/Warehouse, and we are in need of a prompt resolution. This situation is critical for us, as our previous unit served us well for 9 years before needing a replacement. Your urgent attention to this matter would be greatly appreciated. Thank you. K. Chambers

I am experiencing difficulties connecting to human support via chat. After contacting tech support and being directed to the chat for assistance, I find myself unable to establish a connection to my device, which is not discoverable on either my computer or the app. I represent the non-profit organization, Boys & Girls Clubs of North Alabama. The former Director, who set up the username and password, has left without providing this information to us. Despite attempting a factory reset using various methods such as VMS, HomeSafe Config Tool, and VMX, the device remains undiscoverable. I kindly request further assistance beyond the instructions available on the website or those provided by the agent. We urgently require human support to resolve this matter. The device in question is a DVR8-[redacted] with the username "admin." I can be reached at [redacted] for further communication. Unfortunately, we are not receiving the password reset email when using the "forgot password" feature. Thank you for your attention to this matter. Sincerely, DeAndra Elliott-Richardson.

I own a DVR/8 4580V system and I would like to control it independently without being online. After contacting support and following instructions to download my system onto a flash drive, I encountered issues. Instead of improving the system, it only made my cursor smaller and reduced the channels from 8 to 4, affecting the viewing experience. If being online is necessary for the system to work properly, I feel like I am at a disadvantage.