Suncoast Schools Federal Credit Union Customer Service Issues

I recently dealt with a fraud issue that got resolved by getting a new credit card. I was informed that the previous automatic charges wouldn't transfer to the new card, which I was okay with. However, I now see charges on my account for the Humane Society and the ASPCA which I never authorized. These $19.00 charges were not approved by me since I never provided my new card details to these organizations or spoke to anyone at the ASPCA about adding this donation. I'm upset and I want these charges to stop. I would like a lock on my card so only I can unlock it for legitimate charges. My name is A.T. and my account number is [redacted]. This issue is related to my newly issued Visa credit card.

I have been a customer for over 23 years. I recently initiated an auto loan process due to a situation with my daughter's car. Despite being willing to cooperate and providing the necessary information, I have encountered significant challenges with your customer service team. I have had to interact with different individuals daily and resend documents multiple times, without any progress as it seems the information is not being saved or passed on effectively. This frustrating back-and-forth has been ongoing for two weeks. I am feeling overwhelmed, upset, and disappointed in the service provided. I maintain a good credit score and have been patient throughout this process, but the inefficiency and lack of continuity in communication have tested my patience. I hope that my concerns are addressed promptly as I contemplate seeking assistance elsewhere.

I recently discovered a fraudulent check addressed to my cousin, Stephann Evan Remekie, residing in Umawuma, Florida. I urged him not to deposit the check due to the substantial amount indicated ($19,[redacted].00) that raises suspicions of fraudulent activity. I am seeking guidance on how to decline the check as I have been unable to reach Suncoast Credit Union's customer support. The membership number associated with this issue is [redacted]. Any assistance would be greatly valued. Thank you.

I received a $60,[redacted] wire transfer from my father's account to send to the car dealership. This was my first time doing a wire transfer, so when I called Suncoast, they directed me to the wire transfer department. I provided the information but was unsure when they asked for the beneficiary's details. While the account and routing numbers were correct, I'm not sure if there was a mistake with the name. I believe better explanation from the staff would have been beneficial given my inexperience. I was charged a $5 fee when the wire transfer was sent back due to an error and another $20 fee when it was successfully completed on the second attempt. I think I should only be charged once for this. Sincerely, Megan E. #[redacted]