Stitchfix.com Customer Service Issues

Hello, I have been trying to contact the customer service at Stichfix.com regarding an order my brother James C. placed before falling ill. Unfortunately, he has been hospitalized with stomach cancer, and I now have power of attorney over his finances. I am reaching out to settle any payments for the clothes he ordered. Please contact me at your earliest convenience so we can resolve this matter. You can reach me, Derek M. Chiles, at [redacted] or [redacted]. Thank you.

Upon visiting the website to place an order, I typed in my request but did not see an option to update my profile with style preferences, pricing, or personalization details before the order was processed. I am concerned whether the information from a previous order can be modified. The lack of customization features is unsettling, and the only means of contact is through a 48-hour response time email service, which is frustrating. I am unsure about canceling the order and wonder about potentially losing the stylist fee upon return. The absence of live chat or phone support adds to my confusion and disappointment.

Hello, I'm Stephanie Whitman. I noticed a $20 charge on my credit card from Stitch Fix. I thought I had canceled my subscription and updated my billing information to avoid any charges. Please refund the $20 and refrain from sending any new orders as I am in the process of moving. Once I am settled in my new address, I will reach out to restart my Stitch Fix subscription. Thank you.

Hello, I am reaching out regarding a recent order I received. Due to unforeseen circumstances, I am unable to afford the items at this time. I will be returning the package this week and kindly request that you cease any further transactions on my account. I appreciate your understanding and hope to revisit purchasing from you in the future. Thank you for your patience in this matter.

Hello, my name is Sally Davidson Rhodes. I recently commented on a Facebook post on June 19th admiring the cute outfits. However, I've been disappointed with my last two fixes. I expressed my desire for the clothing from the Facebook post in my fix, updated my Pinterest profile, and provided detailed style descriptions, feeling unheard. I was instructed to mention the post in writing, hence this message. I am a breast cancer survivor who wears prosthetics and requires specific clothing due to my body changes post-chemo. Despite my weight loss journey, my size has significantly changed from a 2-4 to a 14-16 apple shape. I chose your service for convenience but have noticed a decline in the selections. Although the size has been accurate, the style does not align with my classic, conservative taste for quality and longevity. I understand the challenge of styling someone with my unique needs but believe we can improve. Thank you for the opportunity to share my feedback. I've included my email below. Thank you, Sally

Hello! I just received my July box and I'm delighted with everything in it. However, the two tops are too big for me. I would like to exchange them for a smaller size. First top: BIN - [redacted]-A. ITEM ID: [redacted]4. ITEM NAME: 41 Hawthorn - Breyson Pleated Detail Blouse. COLOR: Red. SIZE: Received XXL. WANT TO EXCHANGE FOR SIZE XL. Second top: BIN - [redacted]-B. ITEM ID: [redacted]8. ITEM NAME: Daniel Rainn - Cory Scallop Eyelet Top. COLOR: Navy. SIZE: Received XXL. WANT TO EXCHANGE FOR SIZE XL. I attempted this previously but was informed that the smaller size was unavailable, causing me to lose my 25% discount and $20 styling fee. Please advise if an exchange for a smaller size is possible. If not, I will return all 5 items.

I'm a new Stitch Fix customer and had an unpleasant experience. I scheduled my billing date a few days after my pay date (Aug 15) to avoid being charged when funds weren't available. Unfortunately, I was billed on Aug 9, resulting in an overdraft fee of $25. This has left me disappointed and considering cancelling before even receiving my first box. My email associated with the account is [redacted]

I received a lovely pair of shoes in my recent order, but unfortunately, there seems to be a sizing issue with the right shoe. Despite both shoes being marked as size 8.5, the right one appears to be noticeably bigger, making it uncomfortable to wear. Additionally, the instep strap is slightly crooked, resulting in too much room for my toes and affecting my walk. I truly adore these sandals and would like to exchange them for a new pair that is not irregular or mislabeled. I have already completed the purchase, but I am unable to go back to revise my review. The shoes cost $90, but regrettably, I am unable to wear them due to the significant size difference. I hope to find a replacement pair that fits properly and allows me to enjoy these shoes as intended.

At the beginning of last month, I signed up for the StitchFix subscription service and eagerly awaited my very first box. Despite my initial patience, as time passed and three weeks went by with no package, my excitement dwindled. Without making any complaints, I refrained from contacting customer service assuming there might be a specific shipping schedule like with other services. A full month later, I discovered through the app that my package had been delivered to my address but likely stolen as it was left unattended. I truly hope to start using the subscription service soon and would appreciate if the company could assist with the lost package and send a replacement box promptly. I am looking forward to finally experiencing the items selected by my personal stylist.

Hello, I'm Gladys Adams. I tracked my package until the supposed delivery date on Thursday, 10/18/18, and it said delivered, but I couldn't find it at my door. I contacted FedEx, and each representative I spoke with asked me to wait until Wednesday, 10/24/18. Today, I called again only to be informed that the package was left at my apartment door. I checked with the leasing office twice, and they confirmed they didn't have the package for me. The tracking number for my package is [redacted]00. I was given a reference number [redacted] by FedEx to confirm my contact with them about the missing package. My delivery address is [redacted] Windy Hill Road SE, Marietta, Atlanta, Georgia, [redacted]. I emailed Stitch Fix on 10/19/18 to let them know about the missing package.

I am considering canceling my subscription due to the lack of a customer service phone number. It's frustrating to only have email support, especially when I spend all day on my computer. I had trouble resetting my password yesterday, received error messages, and ended up feeling quite annoyed. I urgently need to either confirm one item, return the others (already dispatched), and terminate my subscription for future deliveries.

I have been a customer of Stitch Fix since they first opened, and over the past few years, I have noticed a decline in the quality of the clothing I have been receiving. There seems to be little attention to detail catered to my preferences. The items sent are excessively overpriced given the quality I receive. When I first signed up with Stitch Fix, this was not the case, as I felt more care was taken in selecting my clothes. It is crucial for the customer service team to be made aware of this. The most recent order I received was extremely disappointing. It was evident that no consideration was given to my petite size and height. The clothing quality was akin to what can be found at TJ Maxx or Marshalls. Throughout my years with Stitch Fix, I have encountered a pattern of subpar quality and high prices. Despite my efforts to provide feedback and request better selections, I have not seen any improvement. As a company, Stitch Fix should acknowledge these issues and carefully consider the individuals responsible for choosing clothes for customers.

Hello. My wife is a current subscriber with Stitch Fix. Recently, we faced some financial difficulties and were unable to keep the items sent. After returning the items, we requested that they be sent back to us the following month. Stitch Fix did as we asked and resent that box of items, which unfortunately we had to return again. My wife really loved those items and I would like to surprise her with them as a Christmas gift. I have a few questions: 1. Can you help me look at her history to find the contents of that box? 2. Are those items still available for purchase? 3. Can I complete the purchase even though she is the subscriber? 4. If so, can I pay for the items in full before the shipment is sent out? Thank you.

In my last three fixes, I have provided feedback consistently. I made it clear that I dislike forest green cardigans, turtlenecks, and getting jeans. Today's fix contained two turtlenecks, a forest green cardigan, and Nike leggings, which is disappointing. I canceled my membership before using the email address [redacted] and I am considering canceling again. I am usually willing to pay the styling fee, but this time I am not satisfied with the selection. I request a refund for the styling fee and a new fix promptly. It seems like my notes are not being reviewed by the stylists, making the process frustrating. I am surprised and disappointed by this experience.

I received the package while I was away and saw that it needed to be returned within 3 days. I have contacted Stitch Fix via email, but I have not received a response. The clothing items I received were unattractive, and two of the shirts felt like they were made from outdated curtains. None of the clothes fit me properly. I am disappointed with the quality of the clothing, the pricing, and the lack of customer service. I am extremely dissatisfied and would not keep any of these items even if I was paid to do so. The first shipment was a letdown, giving me a look that I did not expect. I wish I could give a negative review. I am giving this a low rating with strong disapproval.

I recently had a positive experience with the company's staff. When discussing my order due to my recent diagnosis of stage 4 lung cancer, the staff member was understanding and helpful. After our call, I received a surprise bouquet of flowers from Stitch Fix, which truly touched me. This thoughtful gesture speaks volumes about the caring nature of the team. A special thank you to the Client Support agent for sharing my situation with you. Their kindness is truly exceptional. Warm regards, Cheryl P.

I received my first box at the end of February but was very disappointed. I contacted you on March 6th, following which I received an email offering a new stylist after my feedback. I promptly returned the items on the same day using the provided return bag and completed the survey with my suggestions. I cancelled my membership as the items didn't meet my expectations compared to what I could find myself. However, today I got a payment receipt for items I had returned. This is unacceptable, and I demand an immediate refund. I have followed your instructions, and I will not tolerate being charged for returned items. I am prepared to escalate this matter further if necessary.

I received my second box, but once again, I am unable to access your website. The lack of response from your staff regarding my emails is concerning. It is now the third day, and I need to provide details on your site. As a result, I will be sending the bag back by mail and will decline any further boxes from your company. I believe I should not incur any charges due to the ongoing issues with your system. I will mark everything I am returning with a circle, except for the necklace that I have kept. -L.H. Email: [redacted]

Since receiving my Stitch Fix box, I have been attempting to pay for my order, but unfortunately, my credit card or debit card is not going through. I have verified with my bank that there are sufficient funds in the account. Despite double-checking all details including the address, credit card numbers, expiration date, CCV code, and name, the payment is not processing on the website. I urgently need assistance and would appreciate someone reaching out to me via email or phone at 4[redacted]18 since I am unable to make the payment and want to avoid any penalties. I have already canceled my account due to these payment difficulties after three weeks of trying to resolve this issue. It is frustrating as I was pleased with my selections and had hoped to make Stitch Fix my go-to for shopping. This problem has consumed more time than expected, and I may return the items if not addressed promptly. Thank you for your quick response in addressing this matter. Holly Walker

I had my return package handed to a friend who faced car issues. She returned it past the due date, causing a problem. I can't find a contact number to sort it out promptly. I've decided to keep two items in good faith but need to return the other three. I'm frustrated with the lack of direct communication. It feels unfair not to have a way to contact them. Although I like the jeans I kept, the rest need to go back as it's just one day past the return deadline.