Spybot Customer Service Issues

Dear Tim, Thank you for purchasing Spybot. To start using the software, please download the file spybotsd-setup.exe from the provided link. Once downloaded, run the file and insert your license key when prompted to complete the installation. If you encounter any issues with activation, refer to the instructions in the link provided. Your license key is 825c4aa443dda680faba7d75b3f537bc. You can also retrieve your PDF invoice by clicking on the "Download Invoice" link.

I have used Spybot for a long time and paid for a renewal on 8/23/[redacted]. However, after following the download instructions precisely, the program still showed as expired, despite reinstalling it three times. This issue persisted, so I attempted to restart the process from the email invoice, only to find the link had expired. I am frustrated because Spybot has always been reliable for me. I am hoping to connect with a customer service representative for assistance. I prefer a phone call to resolve this matter efficiently. My system operates on Windows 7 without any problems, and Spybot was working perfectly before the renewal. Please reach out to me promptly. Thank you, M. P., a Retired Systems Analyst.

I previously asked for assistance. Following that, I accessed my system, uninstalled Spybot and Beacon. The Beacon uninstallation required manual removal of some files, and I also deleted old Spybot files dating back to [redacted]. After rebooting and reinstalling, the issue remains. I realized my invoice states "HOME" version though I paid for the "PROFESSIONAL" version for $14.39. I suspect the key - 656e39721bfa8ac66b03667df53d8505 - is for HOME, while the EXE file is for PROFESSIONAL. I am willing to pay the price difference for a new key code, but this discrepancy should not occur. Thank you for your assistance. - M. Pedersen

I've been using the free version of Spybot Search and Destroy 2.9 to scan my computer regularly. Occasionally, it gets 'stuck' mid-scan. For instance, yesterday, I started a scan and this morning it was still not finished, appearing to be 'stuck' halfway through the process with no progress. I am seeking a solution to address this recurring issue and would welcome any assistance you can provide. Thank you, HT Higgins