Skinstore.com Customer Service Issues

Order Date: 4/24/20 at 4:20 AM Order Number: [redacted]01 Expired Products: Trilogy Hydrating Mist Toner 3.6 oz - 2 bottles To SkinStore Staff, I received my recent order containing 2 bottles of Trilogy Hydrating Mist Toner. However, both products display a Best By date of February [redacted], meaning they are approximately 3 months past their expiration. I kindly ask for a replacement with unexpired items. If the product is unavailable, I request a refund to my credit card. I am disappointed as I purchased this as a birthday gift for myself (April 16th). Wishing you and your company the best during these challenging times. Best regards, L. Carr

I mistakenly ordered skin repair balm instead of cream from a company that advertises quick shipping but used USPS causing a 6-10 day delay. I want to return the unopened package with REFUSED on the label for a refund, as the company only offers the balm, not the cream I initially wanted. There is no response from their "down" phone lines. Can I expect a reply?

I need to return the damaged Epionce Renewal Eye Cream. I require information from you to complete the return process. My order number is [redacted]12. My name is Laura T., located at [redacted] Sherman Drive, Utica, NY [redacted]. I would like a full refund to my credit card for the amount paid. The bottle does not dispense any cream despite multiple attempts; there appears to be no product inside. I am disappointed and frustrated by the difficulty in getting in touch with your customer service. I dislike having to endure unrelated ads when calling your phone number, especially being disconnected during the process. This experience makes me wary of future transactions with Skin Store. I have been attempting to reach out for 3 days without success. The chat option is also consistently unavailable. Please provide a prompt resolution. Thank you.

I have been attempting to contact customer service for the past few days regarding my order #[redacted]25. The product is being sent to my home address even though I specified a different shipping address during checkout. I have not been able to reach anyone, and the contact information provided seems to be unreliable or connects me to outsourcing companies. I am disappointed and concerned about this situation. I hope the product will be delivered promptly and that the charge on my credit card will match the quoted amount. I will refrain from ordering from this company in the future and plan to inform my credit card company of the issues I am experiencing.

The phone number listed on your website seems to be causing a lot of inconvenience for users. I'd like to initiate a return for unopened makeup items. I initially thought they would be suitable for me after watching a tutorial on YouTube, but upon further review of the application process, I believe my skin, given my condition of lupus, may require a lighter makeup option. I plan to reach out to the same individual who recently assisted me with an aromatherapy cream for my skin concerns. To expedite the return process, I would appreciate guidance on whether an RMA number is necessary and if the return address differs from the one on the box. Additionally, could you kindly provide an email label for the return? I will have my brother send the package tomorrow since I am unable to drive. Your packaging is commendable, and I will explore lighter weight makeup options for my eyes on your site in the future. Thank you.

I placed a phone order around 7:20 pm with a representative named Kecie. She requested to call me back from a secure line for my credit card details. After the call got disconnected, she did not reconnect. I provided my details as a guest: my name is Karen Lieberman, located at [redacted] West 70th Street, Apt 6H, NYC, and my email is [redacted] The order was for 2 Peter Thomas Roth Thermal Water Moisturizers. I am concerned about the situation and may need to secure my account. Your immediate response is appreciated.